Home » Social Media » How to fix Instagram issue “We’re Sorry, but something went wrong. Please try again”? (2022)

How to fix Instagram issue “We’re Sorry, but something went wrong. Please try again”? (2022)

How to fix Instagram issue "We're Sorry, but something went wrong. Please try again"? (2022)
Illustration by Anna Golde from Ouch!

Wondering how to fix the Instagram issue “We’re Sorry, But Something Went Wrong. Please Try Again”?

No worries! You are at the right place to fix this issue.

In this guide, we will try the following methods to fix this issue.

1. Clear Instagram app cache

2. Update Instagram App

3. Login through Facebook

4. Temporarily disable the Instagram account

5. Uninstall and Reinstall Instagram App

6. Contact Instagram Support

7. Wait it out 

We will discuss each of these methods in detail below.

Clear Instagram app cache

Follow the below steps to fix the error “We’re Sorry, But Something Went Wrong. Please Try Again” error on Instagram.

Locate the “Instagram” app on your mobile.

Long press on the app icon.

Click on the “i” button.

Fix Instagram  issue by clearing Instagram cache

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options. This includes “Notification”, “Permissions”, “Data usage” and more.

Click on “Storage” to go to storage information.

Click on “Clear Cache”.

Clear cache to fix instagram

Try opening it again.

If you are not able to access your account by the above method, you can try the next method.

Update Instagram App

Check whether a new update is available on Play store or App store.

If there is an update available, then update it. Sometimes updating Instagram can fix the error “We’re sorry, but something went wrong. Please try again”.

Follow the below steps to update Instagram.

Locate the Play Store or App Store app on your phone.

Search “Instagram”.

Select Instagram.

Click on “Update” to update the latest version.

Update Instagram

Now, you will be able to log in to your account without getting the “We’re sorry, but something went wrong. Please try again” error message.

If you are not able to access your account by the above method, you can try the next method.

Login through Facebook

Follow the below steps to fix the error “We’re sorry, but something went wrong. Please try again” on your Instagram.

Locate “Instagram” app on your mobile

Click on “Login with Facebook”.

Enter “Mobile number/email address” and “password”.

After entering the “Mobile number/email address” and “password”, click on the “Log In” button.

Fix Instagram issue by logging through FB

Now, check whether the error is fixed or not.

Note: This method is possible only if you are connected to your Instagram account with Facebook.

Now you might have fixed the Instagram error.

If you are not able to fix the error by the above method, you can try the next method.

Temporarily disable the Instagram account

Follow the below steps to fix the error “We’re sorry, but something went wrong. Please try again” on your Instagram.

Visit the web version of Instagram.

Click on the “Profile” icon.

After you have tapped on the “Profile”, you will land on the profile page.

Click on “Edit Profile” at the top of the page.

temporarily disable instagram We're Sorry, but something went wrong Please try again

On the “Edit Profile” page, you will see multiple options.

This includes editing the “Username”, “Bio” and “Personal information” like “Email address”, “Phone Number”, and more.

Scroll down until you see the “Temporarily disable my account” option at the bottom of the page.

Click on “Temporarily disable my account”.

temporarily disable instagram

Select a reason for disabling your account in the “Why are you disabling your account?” field.

temporarily disable instagram

Enter the password in the “To continue, please re-enter your password” field.

disable instagram temporarily We're Sorry, but something went wrong Please try again

Confirm the action by clicking “Yes”.

We're Sorry, but something went wrong Please try again diable instagram temporarily

Now wait for a few hours.

After a few hours, reactivate your Instagram by logging in with “username” and “Password”.

Note: You can only disable your account once a week.

Now you have fixed the error, you can use your Instagram without any issue.

If you are not able to fix the error by the above method, you can try the next method.

Uninstall and Reinstall Instagram

Few of the users have mentioned in Reddit that they were able to fix this issue by uninstalling and reinstalling the Instagram app.

Uninstalling Instagram will clear the app’s data and cache.

Locate the “Instagram” app on your mobile phone.

Long press on the app icon.

Tap on the “i” button.

On the page, you’ll see multiple options.

Tap on the “Uninstall” button from the top of the page.

Uninstall and reinstall Instagram to fix We're Sorry, but something went wrong Please try again

Click on “Ok” to confirm uninstalling.

After uninstalling, reinstall it.

Locate Play store or App store from your mobile.

Search for “Instagram”.

Select Instagram app.

Click on “Install”.

After installing the app, try to log in with “Username” and “Password”.

Now, you will be able to fix the issue with Instagram.

Contact Instagram

You can also try reaching out to Instagram informing them about your issues.

There are different ways to contact the Instagram support team.

A few of them are mentioned below.

  • Contact Instagram Support directly
  • Contact Instagram via Report link
  • Get answers from Quora and Reddit
  • Contact Instagram Support via Twitter and LinkedIn
  • Use official Facebook pages
  • Contact Instagram Support through Email
  • Contact Instagram directly

Detailed step by step instructions to contact Instagram is provided below.

9 trusted ways to contact Instagram

Wait it out

If you are not addicted to Instagram, then it is advisable to wait for a few weeks before repeating the steps mentioned above.

Things might get fixed then.

Wrapping Up

Hope you got an idea about fixing the Instagram issue “We’re Sorry, but something went wrong. Please try again”.

Kindly let us know if you have any queries.

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