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How to fix Instagram issue “Sorry, we couldn’t complete your request. Please try again in a moment” ?

How to fix Instagram issue "Sorry, we couldn't complete your request. Please try again in a moment" ?
Illustration by Murat Kalkavan from Ouch!

Are you facing the issue “Sorry, we couldn’t complete your request. Please try again in a moment” on Instagram. If so, then this is the right guide to help you to fix this issue.

Here we will discuss a few methods to fix the issue. Following are a few of the methods to fix it.

Method 1: Clear Instagram app data

Method 2: Update Instagram

Method 3: Uninstall and Reinstall Instagram

Method 4: Wait it out 

Method 5: Contact Instagram

We will discuss each of these methods in detail below.

Method 1: Clear Instagram app data

Follow the below steps to fix the error “Sorry we couldn’t complete your request. Please try again in a moment” on your Instagram by clearing the app data.

Locate the “Instagram” app on your mobile.

Long press on the app icon

Click on the “i” button.

fix Instagram issue "Sorry, we couldn't complete your request. Please try again in a moment"

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options. This includes “Notification”, “Permissions”, “Data usage” and more. Click on “Storage” to go to storage information

Click on “Clear Storage”.

Confirm the action by clicking on “Ok”.

Click on “Permissions”

Enable all the permissions from here

Try opening it again.

Now you have fixed the error, you can use your Instagram without any issue.

If you are not able to fix the error by the above method, you can try the next method.

Method 2: Update Instagram App

Check whether a new update is available on Playstore or Appstore. If there is an update available, then update it. Sometimes updating Instagram can fix the error “Sorry, we couldn’t complete your request. Please try again in a moment” on Instagram.

Follow the below steps to update Instagram.

Locate the Play Store or App Store app on your phone

Search “Instagram”

Select Instagram

Click on “Update” to update the latest version

Update Instagram to fix Instagram issue "Sorry, we couldn't complete your request. Please try again in a moment"

Now, you will be able to log in to your account without getting the “We’re sorry, but something went wrong. Please try again” error message.

If you are not able to access your account by the above method, you can try the next method.

Method 3: Uninstall and Reinstall Instagram

Few of the users have mentioned on Reddit that they were able to fix this issue by uninstalling and reinstalling the Instagram app. Uninstalling Instagram will clear the app’s data and cache.

Locate the “Instagram” app on your mobile phone.

Long press on the app icon

Tap on the “i” button

On the page, you’ll see multiple options.

Tap on the “Uninstall” button from the top of the page.

Uninstall and reinstall Instagram  to fix Instagram issue "Sorry, we couldn't complete your request. Please try again in a moment"

Click on “Ok” to confirm uninstalling.

After uninstalling, wait for 24 hrs to 3 days before re-installing it again.

Locate Playstore or Appstore from your mobile

Search for “Instagram”. Select Instagram app

Click on “Install”.

After installing the app, try to log in with “Username” and “Password”.

Now, you will be able to fix the issue with Instagram.

Method 4: Wait it Out

If you are not addicted to Instagram, then it is advisable to wait for a few weeks before repeating the steps mentioned above. Things might get fixed then.

Method 5: Contact Instagram Support

You can also try reaching out to Instagram informing them about your issues. There are different ways to contact the Instagram support team.

A few of them are mentioned below.

  • Contact Instagram Support directly
  • Contact Instagram via Report link
  • Get answers from Quora and Reddit
  • Contact Instagram Support via Twitter and Linkedin
  • Use official Facebook pages
  • Contact Instagram Support through Email
  • Contact Instagram directly

Detailed step-by-step instructions to contact Instagram are provided below.

8 trusted ways to contact Instagram

Wrapping Up

Hope you get an idea about fixing the issue “Sorry, we couldn’t complete your request. Please try again in a moment”. Kindly let us know if you have any queries.