| Time Required | 30 – 40 minutes |
| Skill Level | Beginner |
| Estimated Cost | $0 |
Are you facing the white screen issue on Snapchat? If so, then this is the right guide to help you to fix this issue.
What causes the Snapchat White Screen problem?
There are many reasons for the appearance of this white glitch.
This may be caused due to the issue in the verification of your account.
This can be due to a storage problem within the Snapchat app.
This can sometimes be just a problem with the phone, network or app, and so on.
Here we will discuss the following few methods to fix this issue.
1. Turn off dark mode of Snapchat
2. Search for a verification message
3. Force Stop the Snapchat App from Settings
4. Clear all cache data from Snapchat App settings
5. Clear all data from Snapchat App Settings
6. Update the Snapchat App from Google Play Store or Apple App Store.
We will discuss each of these methods in detail below.
Turn off the dark mode of Snapchat
Many android users have confirmed that turning off the dark mode for Snapchat has fixed the white screen issue.
Follow the below steps to turn off dark mode for Snapchat.
Click on Settings.
Go to Display.
Select Dark Mode Options.
Now you can see individual apps. If you see the individual apps list empty, just wait a couple of seconds, it’s loading. There’s no indicator.
Turn off dark mode for Snapchat.
Check whether the issue is fixed now. If not, try the next method.
Search for a verification message
Sometimes the Snapchat white screen issue occurs because of an issue during the verification process of your account.
So, in order to fix this issue, you have to search for the verification message which was once sent to your Email or mobile phone.
Search for verification message on Email
Follow the below steps to fix the Snapchat white screen problem by the verification of the E-mail id.
Open your mailbox.
Note the time at which you started Snapchat.
Check for the emails around that particular time.
Click on that particular email relating to Snapchat.
Click on the verification link.
Search for verification message on mobile
Follow the below steps to fix the Snapchat chat white screen problem by the verification of the Phone number.
Open the text message on the mobile phone.
Note the time at which you started Snapchat.
Check for text messages around that particular time.
Click on that text message relating to Snapchat.
Click on the verification code.
Force Stop the Snapchat App from Settings
Follow the below steps to fix the white screen problem on Snapchat by force-stopping the Snapchat app.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Force Stop” option.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all cache from Snapchat App settings
Follow the below steps to fix the white screen issue on Snapchat by clearing the cache from the Snapchat app.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear cache” from options Clear data and Clear cache.
Now a confirmation pop-up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all data from Snapchat App Settings
This will delete all user data stored within an app, not just the temporary cache files. The app itself won’t be deleted, but it will be reset, meaning you’ll need to sign in again and set any preferences.
Follow the below steps to fix the issue Snapchat white screen problem by clearing all data from the Snapchat app.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear all data” from options Clear all data and Clear cache.
Now a confirmation pop-up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Update the Snapchat App from Google Play Store or Apple App Store
If your Snapchat app is not updated to the latest version, try updating the Snapchat app.
Follow the below steps to fix the Snapchat white screen problem by updating the Snapchat app.
Open the Play store or App store on your mobile phone.
Search for the Snapchat App on the Search bar.
Select the Snapchat App from the search result.
Click on the “Update” option from there.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Contact Snapchat Support
If none of the above methods work out, you can try contacting Snapchat customer support.
Follow the below steps to contact Snapchat Support.
Visit the Snapchat support page.
Click on the “Contact Us” option.
Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).
Now you can see “Need help with something else” and click “YES”.
Enter your Username, email address, or mobile number and also your issue.
Enter the captcha and click on the “Send” option.
You can wait to get a response or wait for a minimum time of 24 hrs.
In addition to it, there are different ways to contact Snapchat support team.
A few of them are mentioned below.
- Use Snapchat Support online resources
- Contact Snapchat through Report link
- Get Snapchat support through Quora and Reddit
- Contact Snapchat Support through Twitter and Linkedin
- Contact Snapchat Support through Email
- Contact Snapchat directly
Detailed step-by-step instruction regarding each of these methods is provided in the following article.
9 trusted ways to contact Snapchat support
FAQs
Your Snapchat text is white (or sometimes grey) because the dark mode is set on for the Snapchat app. This usually occurs for Android users. To fix this, you have to turn off the dark mode as mentioned in this article.
Wrapping Up
Hope you get an idea about fixing the Snapchat issue Snapchat white screen problem.
Kindly let us know if you have any queries.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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