Home » Social Media » Snapchat » 8 Ways to Contact Snapchat Customer Support [Tested & Verified]

8 Ways to Contact Snapchat Customer Support [Tested & Verified]

“How to call Snapchat?”

Snapchat does not have a public phone number that allows one to call and speak directly with Snapchat Help Center.

If you were just googling that question, though, you’re probably in need of urgent support from Snapchat.

Well, you’re not alone.

In the era of online support, we are accustomed to being able to get in touch with businesses with ease.

Online chats, email, and helplines are now the most effective and immediate ways to reach the companies whose services we rely on every day.

In the case of Snapchat, however, the situation is slightly different.

The process of contacting Snapchat may seem challenging, but it isn’t impossible.

Let’s take a look at the best way to contact Snapchat support.

Use Snapchat Support online resources

Contact Snapchat through Report link

Use Online Snapchat Help Center

Reach out to Snapchat community on Reddit

Contact Snapchat Support through Twitter and Linkedin

Contact Snapchat Support through Email

Contact Snapchat Business Help Center

Contact Snapchat directly

We will discuss each of these in detail below.

Use Snapchat Support online resources

Before directly contacting Snapchat, check whether queries similar to yours are answered earlier.

Snapchat Support is a comprehensive and frequently updated resource on everything related to Snapchat from onboarding Snapchat to deactivating your Snapchat account.

The good thing about the Snapchat Support web page is that you can access it for free, even if you are not logged in to Snapchat.

Snapchat online support

You can use the Snapchat help panel for asking queries about the following topics.

  • Snapstreaks
  • My Account is Hacked
  • Staying Safe
  • Privacy
  • Games and Minis
  • Friends
  • Memories
  • Stories

Most of the general issues faced by Snapchat users are already answered on the Snapchat support page with detailed step-by-step solutions.

You should use the Snapchat support webpage as the first point of contact before trying other support channels to contact Snapchat.

However, regardless of how comprehensive the Snapchat Support Center is, it is possible that it will not contain the answer to your queries.

In these cases, you might find the below-mentioned support channels beneficial.

Contact Snapchat through the Report link

Contact Snapchat through the Report link

The best way to report abusive content or spam on Snapchat is by using the Report link near the content itself.

For example, if you want to report a Snapchat snap, you can follow the below steps.

  • Click on  at the top of the snap you’d like to report.
  • Click on Report Snap, then follow the on-screen instructions.
  • Choose the reason why you want to report the post.
  • Provide further details if required.
  • Click on Submit to submit the report.
  • Keep in mind that your report is anonymous unless you’re reporting an infringement of intellectual property.
  • The account you reported will not be able to see who reported it.
  • You should also attach screenshots to get the best results.

For more information on reporting, you can check this link.

Using the “Report” option is worthwhile if your issue is purely technical.

The problem with this method is that only logged-in users can use this option to contact Snapchat.

If you lose access to your account on this site, you must proceed to other methods of contacting Snapchat.

Use Online Snapchat Help Center

Use Online Snapchat Help Center

Follow the below steps to contact Snapchat Support.

  • Visit the Snapchat support page.
  • Click on the “Contact Us” option. 
  • Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).
  • Now you can see “Need help with something else” and click “YES”. 
  • Enter your Username, email address, or mobile number and also your issue. 
  • Enter the captcha and click on the “Send” option. 

You can wait to get a response or wait for a minimum time of 24 hrs. 

If you lose access to your account on this site, you must proceed to other methods of contacting Snapchat.

Reach out to Snapchat community on Reddit

You can ask your specific queries on discussion platforms like Reddit.

They have an active community of users who answers queries related to Snapchat.

Snapchat Reddit Support

These are some of the Reddit communities where you can ask Snapchat-related queries.


Contact Snapchat Support through Twitter and Linkedin

Snapchat seems to have accounts on other social media sites like Twitter and LinkedIn.

Snapchat Twitter Support

You can tweet your problem to Snapchat’s Twitter account or mention them in your LinkedIn post.

Contact Snapchat Support through Email

From our research, no official email ID is available on the web to contact the Snapchat support team.

If it is a matter of priority, you can search on LinkedIn for someone working in the relevant department at Snapchat.

If their email id is available in their contact info, then you can reach out to them.

You can also use tools like RocketReach or Lusha to get their email address.

While sending them various messages may seem pushy and won’t help you achieve your goal, you may want to get involved in discussions with them or answer their tweets.

Even though this won’t guarantee you success, it might help you get your message across.

Contact Snapchat Business Help Center

If you had run some Snapchat advertisement or campaign, it’s likely that you were approached by some so-called Snapchat Marketing Consultants via e-mails.

They often offer, free of charge, their expertise and advice for your marketing campaigns run on Snapchat.

And it’s likely you haven’t accepted that offer, or you haven’t even seen it – but now, when you’re looking for Snapchat support, it may be really valuable to look for such an email in your inbox.

It often contains a direct email from a particular employee of Snapchat, so you may try your luck at replying to them directly, explaining your issue, and asking for help.

Ultimately, you can schedule a call with a Snapchat marketing expert.

Such a short consultancy may answer your questions and you’ll be able, for free, to clarify your needs and doubts without contacting Snapchat support.

Contact Snapchat directly

If none of the above methods works out and your problem is still unresolved, as a last resort, you can try to contact Snapchat directly.

Draft a letter and send it to Snapchat Headquarters in the USA.

And here’s the Snapchat address you can use:

Snap Inc
2772 Donald Douglas,
Loop North Santa Monica,
CA 90405

Does Snapchat have live chat?

Snapchat doesn’t offer live chat with support at the moment.


How long does Snapchat support take to respond?

Several factors can affect how quickly Snapchat responds. On working days, the response time is generally twenty-four hours.
The enquiries submitted overnight may take a little longer to respond to. However, these timelines are not guaranteed.

How to contact Snapchat without an account?

There are different methods mentioned in this article where you can contact Snapchat without an account. Contacting via Twitter is one among them.


Contacting Snapchat customer service is difficult but not impossible.

You will almost always get an automated response or no response at all. Sometimes you will get lucky.

Hopefully, with our different ways to contact Snapchat support, you’ll find the right way to solve all of your Snapchat problems.

Good luck!

Was this page helpful?

Thanks for your feedback!