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Why is Rakuten TV So Slow? 14 Best Tips to Make it Faster


  • When you have problems with a slow Rakuten TV, you should consider restarting, since a simple reboot acts as a mini reset for your devices.
  • Bad internet connection, bugs on your device or browser, and a corrupted installation file are the main reasons why Rakuten TV may be slow.
  • It is a best practice to try streaming a title on a different device to rule out faults on your primary streaming device.

Rakuten TV being slow is a common problem that can manifest as slow streaming, delayed loading, and frequent freezing.

This page covers all of the tested and proven solutions for how to fix lagging Rakuten TV, in addition to some tips for how to prevent Rakuten TV from streaming slowly in the future.

Note: The following tips can resolve Rakuten TV slow streaming issues across various devices, including Android and iPhone apps, the Rakuten TV website, streaming devices (Roku, Firestick, Chromecast, etc.), and smart TVs (Samsung, LG, etc.).

Why is Rakuten TV So Slow

Slowness of Rakuten TV is usually caused by:

  • Low data bandwidth
  • Bad internet connection
  • Bugs on your device or browser
  • Corrupted installation files
  • Outdated software

How To Fix a Slow Rakuten TV?

Here are the best solutions for how to fix a slow Rakuten TV.

1. Restart your device. Restarting your device will often clear most problems. So take a moment to reboot your device to see if it resolves lagging problems with the Rakuten TV.

Roku: Press the Home button on your remote. Navigate to Settings > System > System Restart.

Fire Stick: On your home screen click on the Settings icon > My Fire TV > Restart.

Chromecast: Open Google Home app. Select your device. Tap the Gear icon > More settings > Reboot.

Windows 11: Click on the Start menu > Power button > Restart

App: Android or iOS device

2. Check your internet connection. The quickest way to do this is to open another app or website that needs an internet connection.

If Wi-Fi is slow or down, switch to cellular. If cellular is slow or down, switch to Wi-Fi. The process of switching between Wi-Fi and Cellular connection depends on your platform: Android, or iPhone.

You can also toggle Airplane Mode on and off (AndroidiPhone)

Tip: Use a wired Ethernet connection if possible. This will provide a faster and more stable connection than Wi-Fi

3. Check if Rakuten TV’s down. The Rakuten TV service could be experiencing a server outage or other technical issues. If Rakuten TV is experiencing downtime, you’ll just have to wait for Rakuten TV to resolve the issue. 

4. Watch a different show. If you’re only having problems with one particular show, it’s possible that the problem is with the show itself. Try watching a different show to see if the problem persists.

5. Log out of Rakuten TV and log back in again. Quickly sign out and then back in to refresh the app and potentially fix any glitches affecting your Rakuten TV account.

Tip: If you suspect a stranger is accessing your Rakuten TV account, change your password to prevent them from logging in.

6. Disable VPN or proxy servers: If you are using a VPN or proxy server, try disabling it. Some VPNs and proxy servers can interfere with streaming apps.

Windows 11: Open Settings (Windows key + I), go to Network & Internet, and select VPN.

App:  Android or iPhone

7. Clear Browser Cache and Cookies: Clearing your browser’s cache and cookies can remove temporary files that may be causing performance issues with Rakuten TV.

Clear cache quickly via Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac). Otherwise, try your browser’s Settings, Privacy, or Advanced options.

Tip: You can perform a hard reload of Rakuten TV to bypass the browser’s cache and force it to download the latest version of the pages. To do this, hold down the Shift key and press F5 (Windows) or Command + Shift + R (Mac).

8. Disable extensions or add-ons: Temporarily disable any browser extensions or add-ons, especially those related to social media or privacy, and check if Rakuten TV performance improves. If the slowness disappears, re-enable extensions one by one to identify the culprit.

On Google Chrome: Click the three dots in the top right corner >  More tools > Extensions

On Firefox: Click the three lines in the top right corner > Add-ons > Extensions

On Safari: Click Safari in the top menu bar, then select Preferences > Extensions

Tip: Open Rakuten TV in incognito mode to eliminate any interference from browser extensions or cookies. If Rakuten TV performs faster in incognito mode, it suggests an extension or cookie is causing the slowness.

9. Update Browser Version: Ensure you are using the latest version of your web browser. Outdated browsers may have compatibility issues with Rakuten TV, leading to performance problems. Download and install the latest updates for your browser from its official website.

On Google Chrome: Click the three dots in the top right corner, then select Help > About Google Chrome.

On Firefox: Click the three lines in the top right corner, then select Help > About Firefox.

On Safari: Click Safari in the top menu bar, then select Preferences > General > check the box next to Automatically check for updates.

Tip: Simply close any Rakuten TV tabs that you’re not using. The more tabs you have open, the slower Rakuten TV will be.

10. Try Rakuten TV on a different device or browser. If you are still having problems with slow Rakuten TV, try using a different device or browser to stream.

11. Check for Rakuten TV app updates. If you are using the Rakuten TV app on your mobile device, check for and install any Rakuten TV app updates on your Android device or app updates on your iPhone.

Tip: You can also try updating the streaming device’s firmware to the latest version.

12. Clear the Rakuten TV app cache on your Android device or clear the cache on an iPhone. This can sometimes resolve Rakuten TV app lagging issues caused by corrupted or outdated app data.

Tip: Close any other apps that are using a lot of bandwidth. This will free up bandwidth for Rakuten TV.

13. Uninstall and reinstall the Rakuten TV app. If nothing else has worked to this point to fix Rakuten TV loading slowly, take the time to completely uninstall Rakuten TV from your Android or iPhone. Then reinstall the Rakuten TV app on your device.

14. Report the issue to Rakuten TV: If none of the above solutions resolve the slowness, contact Rakuten TV’s support team and report the issue. They can investigate the problem and provide further assistance.

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