Is your Crunchyroll showing a black screen? If so, this is the right guide to help you fix the issue.
To resolve the Crunchyroll showing a black screen issue, you should check whether Crunchyroll servers are working fine or not, try using Crunchyroll on another device, check for VPN issues, update the Crunchyroll app and the device on which you are playing Crunchyroll.
Why is Crunchyroll Showing a Black Screen?
Here are a few of the reasons why Crunchyroll is showing a black screen.
- Crunchyroll server is having a wider problem that affects more than just your account.
- Crunchyroll’s cache is corrupted in some way.
- You have not updated your Crunchyroll app in a long time.
- Device using Crunchyroll was not updated for sometime now.
- Your are using VPN on your device
How to fix Crunchyroll Showing a Black screen?
There are a number of proven tech tips that can help you in fixing the black screen issue on Crunchyroll.
It’s best to work through them in the order listed below as these solutions are organized from simplest and quickest to more complex and lengthy.
Fix 1: Check Crunchyroll Servers
Before making any changes on your device, the first thing that you should always do is to verify if the problem is with Crunchyroll or your end.
Check third-party sites which track the up-down status of other websites. They will track Crunchyroll as well.
You can use these websites to check whether Crunchyroll is down right now or not. Here are a few:
Fix 2: Check and reset your internet connection
The next step is to check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc. Also, ensure that you are properly signed in to your network.
If your internet connection is poor or unstable, you’ll need to restart your WiFi router. You may use Fast.com to check the performance of your network.
You can also see the complete information about your internet connection and stability such as upload and download speed by clicking on show more info.
You can also contact your Internet Service Provider (ISP) if your network continues to fluctuate.
After you have restarted your device, open Crunchyroll and check whether the issue is resolved. If not, try the next method.
Fix 3: Test Using Another Device
If you cannot watch Crunchyroll titles on your current device, you can also try streaming Crunchyroll content on another device.
The current device you are using could have an issue within its system files and causes Crunchyroll to malfunction.
Proceed to the following methods below if you cannot play shows on Crunchyroll on a particular device.
Fix 4: Re-Login to Your Account
Your user data may have gotten corrupted during use or when Crunchyroll’s servers encountered a problem.
In this case, you need to sign out of your account and log back in to refresh your current session.
Fix 5: Turn Off VPN
VPNs are third-party services that provide security over your network and allow you to browse online in different parts of the world. Some use these services to access contents on Crunchyroll that are not available for their region.
Some titles on Crunchyroll are not available to other countries due to licensing issues. If users from restricted regions can access those titles, Crunchyroll could face legal charges.
To prevent this, Crunchyroll flags down users who run VPNs on their devices. If you have a VPN running on your device, turn it off before accessing the Crunchyroll platform.
Fix 6: Update the Crunchyroll App from Play Store or App Store
If you have not updated the Crunchyroll app for a while, follow the below steps to update the Crunchyroll app.
Open the Play store or App store on your mobile phone.
Search for Crunchyroll app on the Search bar.
Select the Crunchyroll app from the search result.
Click on the “Update” option from there.
Check whether the Crunchyroll app issue is fixed now. If not, try the next method.
Fix 7: Clear Browser Cache and Cookies
Clearing the cache can improve Crunchyroll’s performance and fix the black screen issue.
If you are using Google Chrome, then follow the below steps to clear browser cookies and cache in Google chrome through desktop or laptop.
- Open the Google Chrome browser.
- Click the 3 vertical dots on the top right of the page.
- Click on “More tools”.
- Click on “Clear browsing data”.
- Now Clear browsing data page is open.
- Adjust the “Time Range” .
- Choose Cookies and other site data and Cached images and files.
- Click on Clear data.
Fix 8: Try Another Search Browser
Your current browser could be experiencing temporary problems and having difficulties loading content on Crunchyroll. If this is the case, you can try using other browsers to stream movies or TV shows on the platform.
Ideally, consider using popular browsers such as Chrome, Firefox, and Opera, which rarely encounter problems.
Fix 9: Check for virus in your system
Malware and other viruses could also be why your system and applications are not functioning as they should usually. Viruses consume your system resources and could affect the performance of other applications on your device.
If you experience other problems on your device aside from Crunchyroll, download an Antivirus software and use its full system scan feature to eliminate infected files.
Fix 10: Clear Crunchyroll App Data
Sometimes, you have to clear Crunchyroll app data for the smooth functioning of the app.
Follow the steps below to clear Crunchyroll’s app data:
- Open “Settings” on your mobile phone
- Scroll down and click on the “Apps” option
- Search for “Crunchyroll” on the search bar
- Select “Crunchyroll” from the search result
- Click on Storage tab and tap on the Clear Data button
After clearing Crunchyroll’s app data, go back to your profile and try playing another title.
Fix 11: Reinstall the Crunchyroll app
Follow the below steps to fix the Crunchyroll app black screen issue by uninstalling or reinstalling the Crunchyroll app from the Play Store or App Store.
First, uninstall the Crunchyroll app.
Then open the Play Store or App Store on your mobile phone.
Search for Crunchyroll app in the search bar.
Select the Crunchyroll app from the search results. Click on Install.
Once the installation is finished, click on the “Open” option from there.
Check whether the Crunchyroll app issue is fixed now. If not, try the next method.
Fix 12: Update your device
Your device could be lacking the latest system updates and causing compatibility issues on Crunchyroll. It is also possible that an error occurred on your operating system, and an update is needed to fix it.
For Android users
Follow the below steps to update the Android OS on your Android phone.
- Open the Phone Settings.
- Click on Software Update.
- Click on Download and Install
Restart the phone and check whether you can access the Crunchyroll app now. If not, check the next method.
For iPhone users
Follow the below steps to update iOS on your iPhone.
- Open the iPhone Settings.
- Click on General.
- Select the Software Update.
- Click on Automatic Updates and check for updates.
- Click on Download and Install.
For Windows Computer users
If you are on a Windows computer, you can update it by doing the following:
- Press the Windows key on your keyboard and click on Settings inside the Start Menu.
- Now, click on Update and Security.
- Lastly, click on Windows Update and install the latest version of Windows.
For other devices, please visit your user manual to install the update on your operating system.
After updating your device, go back to Crunchyroll and check if the problem would still occur.
Fix 13: Contact Crunchyroll Customer Support
If all else fails, it may be time to report the issue to Crunchyroll.
It could be an issue with your account, and Crunchyroll customer support should be able to help you determine if that’s the case.
Fix 14: Wait it out
If none of the above steps works out, then it is advisable to wait for a few days before repeating the steps mentioned above.
Summing up, if your Crunchyroll is showing a black screen :
- Check whether the issues is with your device/account or with Crunchyroll servers.
- Clear browser cache/cookies.
- Clear Crunchyroll app data.
- Update the Crunchyroll app and device.
- If the issue still persists, contact Crunchyroll Customer Support.
This sums up our guide on what to do if you encounter a black screen on Crunchyroll.
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Jasper Reed is the Editor of heyhowtodoit.com with 8+ years of expertise in crafting tech troubleshooting guides. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
Jasper’s “How-to” guides are often referenced by experts on platforms such as JustAnswer to help answer user’s tech queries. His articles are quoted and referenced by major publications and media companies like WikiHow, Think Impact, Enterprise Apps Today, and many others.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures.