How to fix “Something went wrong” error in Google Play Store? (2022)

How to fix the “Something went wrong” error in Google Play Store?
Illustration by Rosina Gavrilash from Ouch!

Do you have any issues regarding the installation of any specific app on your mobile phone?

Does the system show you “Something went wrong. Try again” when you try to download any app from your Google Play Store? 

Sometimes this issue might occur only with a single app. You might be able to download other apps easily.

In this guide, we will find out the root cause of this issue and find out the ways to solve the problem.

Why “Something went wrong” error happen in Google Play Store?

There are many reasons for this issue. A few of them are listed below.

  • When you have more than one email account logged on in your mobile.
  • When you recently changed your password, mail id or anything similar to that.
  • Data Storage issues

How can you fix the “Something went wrong” error in Google Play Store?

There are multiple reasons for this error to occur. So, we have to try different methods to fix it. Following are some of the ways in which you can fix it.

1. Restart your device

2. Update Google Play Store and Google Play Services

3. Sync the Google accounts

4. Clear the cache data from Google Play Store

5. Clear all data and cache from Google Play Store

6. Clear the cache data from Google Play Services

7. Clear the data from Downloads

8. Contact Google Play Store Support

We will discuss each of these in detail below.

1. Restart your device

As a first step, try restarting your mobile phone. Most of the Google Play Store-related problems can be fixed by restarting your device.

Follow the below steps to restart your Android device:

Hold down the power button until the shutdown menu appears.

Choose the Power off icon.

Once the device completely shuts off, start it back up by holding the power button.

Open the Google Google Play Store and see if your issue is fixed.

2. Update Google Play Store and Google Play Services

An old version of Google Play or the Google Services Framework can sometimes cause issues. When you run into problems, you should check for updates for both of these.

Follow the below step to update Google Play Store and Google Play Services.

Open the Google Play Store app.

Click on your Profile icon in the top-right corner of the Play Store menu, to the right of the search bar.

Click on “Manage apps & device”. You’ll see a list of pending updates. Click on Update all to update all of your out-of-date apps.

If a new version of Google Services Framework is available, this should update it.

Restart the phone and check whether you can download the app now.

3. Sync the Google accounts

You might have multiple email accounts on your mobile. It is important that you sync the account which you used to register your Google Play account.

Follow the below steps to sync different accounts. Go to Settings in your mobile phone

Go to Settings in your mobile phone

Click on “Account & Sync” option

Fix “Something went wrong” error in Google Play Store by syncing the Google accounts

Turn on the Auto sync data. If it is on auto sync mode, then you can try the next method.

Fix “Something went wrong” error in Google Play Store by auto syncing the Google accounts

Select “Google” from the below options.

Select the corresponding mail account which was used for operating the Google Play Store

Come back to sync page

Click on the “More”option seen at the end of the page.

Click on “Sync now” to sync your account.

Fix “Something went wrong” error in Google Play Store by syncing the Google accounts

Restart the phone and check whether you can download the app now from Google Play Store.

4. Clear the cache data from Google Play Store 

Follow the below steps to clear the cache data.

Go to Settings on your mobile phone

Click on the “Apps” option

Click on “Manage Apps”

Manage Apps Google Play store issue

Search for “Google Play Store “ and select it.

Select the “Google Play Store”

Fix “Something went wrong” error in Google Play Store by clearing the cache data from Google playstore

Click the “Force stop” at the bottom of the page.

Select “Storage” on that same page.

Google Play store fix storage

Select “Clear cache”.

Google Play Store Fix “Something went wrong” error in  by clearing the cache data from Google playstore

Restart the phone and check whether you can download the app now.

5. Clear all data and cache from Google Play Store

Follow the below steps to clear all data and cache from Google Play Store.

Go to Settings on your mobile phone

Click on “App” from the settings.

Select “Manage Apps”

Search for “Google Play Store” in the search bar.

Select the “Google Play Store”

Click the “Force stop” at the bottom of the page.

Select “Storage” in that same page.

Click on “Clear all Data” and “Clear Cache”

Restart the phone and check whether you can download the app now.

6. Clear the cache data from Google Play Services

Follow the below steps to clear all data and cache from Google Play Services.

Go to Settings on your mobile phone

Click on “App” from the settings.

Select “Manage Apps”

Search for “Google Play Services” in the search bar.

Select the “Google Play Services”

Click the “Force stop” at the bottom of the page.

Select “Storage” in that same page.

Click on “Clear Data” from the bottom.

Click on “Clear all Data” and “Clear Cache”

Restart the phone and check whether you can download the app now from Google Play Store.

7. Clear the data from Downloads

Follow the below steps to clear all data and cache from Downloads.

Go to Settings in your mobile phone

Click on “App” from the settings.

Select “Manage Apps”

Search for “Downloads” in the search bar.

Select the “Downloads”

Google Play Store Fix “Something went wrong” error in  by clearing the data and cache from Downloads

Select the “Force Stop” at the bottom of the page.

Select “Storage” on that same page.

Click on “Clear Data” from the bottom.

Click on “Clear all Data” and “Clear Cache”

Restart the phone and check whether you can download the app now from Google Play Store.

8. Contact Google Play Store Support

If you still face the issue, then it is better to report the issue on the “Google Play Store”. Follow the below steps to report your issue.

Go to the “ Google Play Store” on your mobile phone.

Either on the top left or right side, you can find your account photo.

Click on your account.

Google Play Store Support

Now you can see many options. Click on the “Help and feedback” option. It will direct to another support page.

Scroll downward and you can see “ Contact us “ and click on that. 

Google Play Store Support Contact us

It will direct to another page where you can specify your issue.

Google Play Store Support Cannot Download App

Click on the “Next Step”

Select the options in the confirm issue and specific area for which the support is required. 

Then it will direct to the next step “Contact Options”.

When you look at the “show hours” you will get the time at which they are available for a chat. You could just mail them the issue as well. 

Google Play Store Support Email Chat

If it is an active time, then there will be an option for the chat. So, you can either solve the issue through a chat or email them.

Wrapping Up

Hope you get an idea about fixing the “Something went wrong” error in Google Play Store. Kindly let us know if you have any queries.