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11 Ways to Fix Smart Life Devices Offline

Smart Life devices going offline is a common problem that can disrupt your seamless smart home experience.

This page covers tested and proven solutions for fixing the issue when your Smart Life devices show as “offline,” along with tips to prevent future occurrences.

Why Smart Life Devices Going Offline?

Smart devices typically go offline due to the following reasons.

  • Corrupted router cache can result in faults and internet disruptions.
  • Smart plugs renewing IP leases. Smart plugs are assigned a unique IP address by the router, but this IP address is only “leased” out for a set time. If you find your smart plug offline, it could be because it is renewing the IP lease.
  • Router renewing its LAN/WAN IP address. When you have numerous Smart Life devices connected to a router, you will notice that your devices being offline occurs more frequently throughout the IP lease renewal process.
  • Incorrect device configuration. Incorrect settings on your phone or tablet can prevent your smart plug from connecting to the internet.
  • Wireless interference. Smart plugs can get disconnected due to interference from wireless signals from various devices, such as cameras, motion sensors, Bluetooth devices, radios, scanners, infant monitors, and televisions.
  • Router overload. If you have too many devices connected to your router, it can become overloaded and unable to handle all the requests. This can cause your smart devices to go offline.
  • Bugs in your network or the smart life app 
  • Slow internet
  • Outdated device firmware. Outdated device firmware can cause glitches and prevent your device from connecting to the internet.

How to Fix Smart Life Devices Offline

Sometimes Smart Life Devices can go offline. Here are a few tips on how to fix it:

1. Add a Dedicated 2.4G Wi-Fi Router for Your Smart Life Plugs. One of the most common reasons for Smart Life devices going offline is that they are not getting a strong enough Wi-Fi signal. This can be especially true if you have a lot of other devices on your network.

A good solution is to add a dedicated 2.4G Wi-Fi router for your Smart Life devices. This will give them their own network and help to prevent them from interfering with other devices. Here’s how you can do it.

  • Purchase a 2.4G Wi-Fi router.
  • Connect the new router to your internet source.
  • Configure a separate Wi-Fi network (different name, password, IP address).
  • Disable firewalls on the new router for smoother communication.
  • Connect the secondary router to the primary router via an Ethernet cable.

Tip: This dedicated network eases the load on your primary router, enhancing Smart Life device connectivity.

2. Clear routers cache. Another common reason for Smart Life devices going offline is that the router’s cache is full.

  • Locate and press the “Reset” button on your router using a pen.
  • Wait for all lights to go dark, then turn the router back on.
  • Check if Smart Life devices are functioning correctly.

3. If you have 2 routers with the same SSID, change the SSID of the router you’re trying to connect to SSID. Two routers with the same SSID, can cause problems with your Smart Life devices. Here’s how you can do it:

  • Log in to the primary router’s management page using your credentials.
  • Identify and note down the SSID, security settings, and Wi-Fi channel.
  • Access LAN settings and adjust the range of accessible IP addresses.
  • Save settings, turn off the primary router, and connect to the secondary router.
  • Change the secondary router’s IP address, turn off DHCP, match SSID, security settings, and select a different Wi-Fi channel.
  • Connect the secondary router to the primary router using an Ethernet cable.

4. Wait for the problem to fix itself. Sometimes, Smart Life devices will go offline for no apparent reason. In these cases, the best thing to do is to wait for the problem to fix itself. This usually happens within a few minutes.

5. Turn on the device if it turned off. Make sure that your Smart Life device is turned on. Sometimes, they can be accidentally turned off and this will cause them to go offline.

6. Use the device in an area with a strong signal. If your Smart Life device is in an area with a weak Wi-Fi signal, it may go offline. Try moving the device to an area with a stronger signal.

7. Boost Internet Speed. You can increase the internet speed by restarting the router or moving your router near to your device.

  • Unplug the router and modem. Wait at least 30 seconds. Plug in the modem and turn it on.
  • Wait at least 60 seconds and then plug in the router. Press the power button to turn it on, if needed.
  • Wait at least 2 minutes before testing or using the devices.

8. Update the device firmware. Make sure your Smart Life device’s firmware is up to date. Outdated firmware can cause compatibility issues and other problems.

9. Use phone hotspot for network check. Hotspot your phone to check if devices connect outside your home network.Identify whether the issue is with Wi-Fi or the device itself.

10. Replace or repair Smart devices. Consider replacing devices with persistent issues.

11. Contact Manufacturer’s customer support.  If you have tried all of the above steps and your Smart Life device is still offline, you can contact the manufacturer’s customer support. They may be able to help you troubleshoot the problem.

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