Home » Gaming » 11 ways to fix the Roblox error “An unknown error occurred. Please try again”? (2022)

11 ways to fix the Roblox error “An unknown error occurred. Please try again”? (2022)

How to fix the Roblox error "An unknown error occurred. Please try again"? (2022)
Illustration by Anna Antipina from Ouch!

Wondering how to fix the Roblox error “An unknown error occurred. Please try again“?

Yes, you are at the right place to fix the error.

Here we will discuss a few methods to fix the error.

1. Update Roblox

2. Clear the Roblox app data

3. Uninstall and Reinstall Roblox App

4. Check the Roblox server

5. Re-open your Roblox app

6. Restart your Mobile

7. Clear the unnecessary data and cache of your Mobile

8. Clear all Roblox data

9. Connect Roblox with VPN

10. Force-stop the Roblox app

11. Contact Roblox Support

We will discuss each of these methods in detail below.

Update Roblox

Check whether a new update is available on Play Store. If there is an update available, then update it.

Sometimes updating Roblox can fix the error “An unknown error occurred. Please try again“.

Follow the below steps to update Roblox.

Locate the “Play Store” app on your phone.

Search “Roblox”.

Click on “Update” to update the latest version.

Now, you will be able to log in to your account without getting the “An unknown error occurred. Please try again” error message.

If the above method didn’t work out, then you can try the next method.

Clear the Roblox app data

Follow the below steps to fix the error “An unknown error occurred. Please try again” on your Roblox by clearing the app data.

Locate the “Roblox” app on your mobile.

Long press on the app icon.

Click on the “i” button.

Fix the Roblox error "An unknown error occurred. Please try again"

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options.

This includes “Notification”, “Permissions”, “Data usage” and more.

Select “Storage” to go to storage information.

Clear Storage to fix the Roblox error "An unknown error occurred. Please try again"

Click on “Clear Storage”.

Clear Storage to fix the Roblox error "An unknown error occurred. Please try again"

Confirm the action by clicking on “Ok“.

After clearing the app data, go back to the main menu.

Now you have to click on the “Permissions” option to enable the permission.

Fix the Roblox error "An unknown error occurred. Please try again"

After clicking on “Permissions”, you will land on the permissions page. 

Here you can enable all the permissions from here.

Try opening Roblox app again from the home.

Now you have fixed the error, you can use your Roblox without any issue.

If you are not able to fix the error by the above method, you can try the next method.

Uninstall and Reinstall Roblox App

You are able to fix the issue by uninstalling and reinstalling the Roblox app.

Uninstalling Instagram will clear the app’s data and cache.

Follow the below steps to fix the error “An unknown error occurred. Please try again” on your Roblox by uninstalling/reinstalling the Roblox app.

Locate the “Roblox” app from your homepage.

Long press on the app icon.

Tap on the “i” button.

On the page, you’ll see multiple options.

Tap on the “Uninstall” button from the top of the page.

Click on “Ok” to confirm uninstalling.

After uninstalling Roblox, reinstall it.

Locate “Play Store” from your homepage.

Search for “Roblox”.

Click on the “Install” button.

After installing the app, try to log in to your Roblox account by “Username/Email/Phone” and “Password”.

Now check whether the problem is solved or not.

Check Roblox server

When you try to log in to the Roblox app, you might get an error message “An unknown error occurred. Please try again”.

First and foremost, if you’re unsure about what’s going on, check a few official sources to discover whether the service is down for some reason.

1. If you’re experiencing problems using or accessing Roblox, check the status page of Roblox first to see if there are any reported issues.

Roblox status page to fix Roblox error  "An unknown error occurred. Please try again"

2. Look for the hashtag #robloxdown on Twitter. Keep track of when the hashtag was last tweeted.

Click on “Latest” to see if users have started tweeting about the outage recently.

Also, keep an eye on Roblox’s Twitter account for any updates on the site’s status. If you need more help, you can also tweet them with your problems.

3. Check third-party sites which track the up-down status of other websites. They will track Roblox as well.

roblox server status to fix Roblox error  "An unknown error occurred. Please try again"

You can use these websites to check whether Roblox is down right now or not. Here are a few:

Roblox Down detector

Is Roblox Down Right Now?

Roblox outage report

4. You can also check Roblox’s official Facebook page to check whether they have reported any outages or not.

You can also check Roblox’s Reddit community to check whether there are discussions related to Roblox’s status.

Based on the above checks, you will get to know whether Roblox is down or not.

If the problem is at Roblox’s end, you can wait for some time as they will do the needful to get the site up.

However, if Roblox is working fine, then the problem is at your end. Then you need to follow the steps mentioned below to connect to Roblox.

You should immediately check the app’s server. Wait for the server to recover if it is slow or down. Then try again later. 

If you are not able to fix the error by the above method, you can try the next method.

Re-open your Roblox app

Most of the time, this problem may be resolved by just restarting your Roblox app. Typically, server problems are what lead to these errors.

To solve this, just close the application, wait a while, and then start it up again.

If you are not able to fix the error by the above method, you can try the next method.

Restart your Mobile

Try restarting your mobile phone.

Follow the below steps to restart your mobile phone.

Hold down the power button until the shutdown menu appears.

Choose the “Power off” icon.

Once the device completely shuts off, start it back up by holding the power button.

Once your device has restarted, go to the Roblox app and open it.

If you are not able to fix the error by the above method, you can try the next method.

Clear unnecessary data and cache of your Mobile

Follow the below steps to clear the unnecessary data and cache on your mobile.

Open the “Settings” on your mobile phone. 

Click on “More settings.”

Scroll down and click on the “App Manager” option.

click on the “App Manager” option to fix Roblox error  "An unknown error occurred. Please try again"

Click on the More option.

Click on More option to fix Roblox error  "An unknown error occurred. Please try again"

Select the “Sort by size“.

Select the "Sort by size" to fix Roblox error  "An unknown error occurred. Please try again"

This option will show you which app on your device is using more storage space on your phone.

Select that app and clear the cache and data of that app.

Then go back to the “More settings.”

go back to the "More settings." to fix Roblox error  "An unknown error occurred. Please try again"

Click on RAM and Storage space.

Click on RAM and Storage space to fix Roblox error  "An unknown error occurred. Please try again"

Click on Clean up storage space.

Click on Clean up storage space to fix Roblox error  "An unknown error occurred. Please try again"

Then finally, click on Clean up all.

click on Clean up all to fix Roblox error  "An unknown error occurred. Please try again"

If you are not able to fix the error by the above method, you can try the next method.

Clear all Roblox data

Follow the below steps to clear all Roblox data.

Open the “Settings” on your mobile phone. 

Click on “More settings.”

Scroll down and click on the “App Manager” option.

Scroll down and click on the “App Manager” option to fix Roblox error  "An unknown error occurred. Please try again"

Search for “Roblox” in the search bar.

Select “Roblox” from the search result. 

Select “Roblox” from the search result to fix Roblox error  "An unknown error occurred. Please try again"

Click on the “Storage” option. 

Click on the “Storage” option to fix Roblox error  "An unknown error occurred. Please try again"

Click on the “Clear Cache” option. 

Click on the “Clear Data” option. 

Click on the “Clear Data” and "Clear Cache "option to fix Roblox error  "An unknown error occurred. Please try again"

Restart your phone.

If you are not able to fix the error by the above method, you can try the next method.

Connect Roblox with VPN

Follow the below steps to connect to a VPN and fix the Roblox error “An unknown error occurred. Please try again”.

Please wait a bit before logging to the Roblox app.

Locate the “Playstore” or “App Store” on your mobile phone.

Open the app.

After opening the “Playstore” application, you have to search for a VPN. You can download any of the VPN applications.

Tap on the “Install” button to install the application.

After installing, locate the installed app on your mobile phone.

Open the application.

Now you have to click on the “Connect” option.

Select a server option.

Now you have to accept their terms and conditions.

After setting up the VPN app, now go to your Roblox app and log in to your account.

If you are not able to fix the error by the above method, you can try the next method.

Force-stop the Roblox app

Follow the below steps to force-stop the Roblox app.

Open the “Settings” on your mobile phone. 

Click on “More settings.”

Scroll down and click on the “App Manager” option.

Search for “Roblox” in the search bar.

Select “Roblox” from the search result. 

Click on the “Force Stop” option. 

Click on the “Force Stop” option to fix Roblox error  "An unknown error occurred. Please try again"

Restart your phone.

If you are not able to fix the error by the above method, you can try the next method.

Contact Roblox Support

If none of the above methods works out, then it is important to contact Roblox Support about this issue.

There are different ways to contact the Roblox support team.

A few of them are mentioned below.

  • Contact Roblox through the Support portal
  • Contact Roblox through the Report link
  • Contact Roblox support through email
  • Get Roblox support through Quora and Reddit
  • Contact Roblox Support through Twitter and LinkedIn

Detailed step-by-step instructions to contact Roblox are provided below.

How to contact Roblox support?

Wrapping Up

Hope you get an idea about fixing the Roblox error “An unknown error occurred. Please try again“.

Kindly let us know if you have any queries.

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