Wondering how to fix the Roblox error “An unknown error occurred. Please try again“.
Yes, you are at the right place to fix the error.
This issue occurs because of any of the following reasons.
- Roblox app is having a wider problem that affects more than just your app.
- Lack of free space on your device.
- Your app’s cache is corrupted in some way.
- You are not using the latest version of Roblox.
Here we will discuss a few methods to fix the error.
2. Check whether Roblox is down or not
3. Close and Restart the Roblox App
6. Uninstall and Reinstall Roblox App
We will discuss each of these methods in detail below.
It’s best to work through them in the order listed below as these solutions are organized from simplest and quickest to more complex and lengthy.
Note:The following tips on resolving problems with the Roblox app will fix the issues with Android and iPhone versions of the Roblox app.
Restart your device
Try restarting your mobile phone. Most phone-related problems can be fixed by restarting your phone.
Follow the below steps to restart your mobile phone.
Hold down the power button until the shutdown menu appears.
Choose the “Power off” icon.
Once the device completely shuts off, start it back up by holding the power button.
Check whether the Roblox app issue is fixed now. If not, try the next method.
Check Whether Roblox is down or not
It’s possible Roblox itself is experiencing some issues which can cause the Roblox app to freeze or crash.
You can check whether the Roblox app is down or not using the following methods.
1. If you’re experiencing problems using or accessing Roblox, check the status page of Roblox first to see if there are any reported issues.
2. Look for the hashtag #robloxdown on Twitter. Keep track of when the hashtag was last tweeted.
Click on “Latest” to see if users have started tweeting about the outage recently.
Also, keep an eye on Roblox’s Twitter account for any updates on the site’s status. If you need more help, you can also tweet them with your problems.
3. Check third-party sites which track the up-down status of other websites. They will track Roblox as well.
You can use these websites to check whether Roblox is down right now or not. Here are a few:
4. You can also check Roblox’s official Facebook page to check whether they have reported any outages or not.
You can also check Roblox’s Reddit community to check whether there are discussions related to Roblox’s status.
Based on the above checks, you will get to know whether Roblox is down or not.
If the problem is at Roblox’s end, you can wait for some time as they will do the needful to get the site up.
However, if Roblox is working fine, then the problem is at your end. Then you need to follow the steps mentioned below to connect to Roblox.
You should immediately check the app’s server. Wait for the server to recover if it is slow or down. Then try again later.
If you are not able to fix the error by the above method, you can try the next method.
Close and Restart the Roblox App
Close the app and relaunch it. This will stop any processes that are malfunctioning.
For Android users, follow the below steps to force stop the Roblox app.
- Open “Settings” on your mobile phone.
- Scroll down and click on the “Apps” option.
- Search for “Roblox” on the search bar.
- Select “Roblox” from the search result.
- Click on the “Force Stop” option.
For iPhone users, follow the below steps to close the app and launch it.
- Double-click the Home button.
- That action causes the apps to fall back a bit so that you can see the icons and screenshots of all the running apps.
- Slide the apps from side to side to find the one you want to quit.
- Swipe the app off the top edge of the screen to close it.
- When you’ve closed all the apps you want, click the Home button again to return to using your iPhone.
Restart your phone.
If you are not able to fix the error by the above method, you can try the next method.
Update Roblox App
Sometimes updating Roblox can fix the error “An unknown error occurred. Please try again“.
Check whether a new update is available on the Play Store or App Store. If there is an update available, then update it.
Follow the below steps to update Roblox.
Locate the “Play Store” or “App Store” app on your phone.
Search “Roblox”.
Click on “Update” to update the latest version.
Now, you will be able to log in to your account without getting the “An unknown error occurred. Please try again” error message.
If the above method didn’t work out, then you can try the next method.
Clear the Roblox app data
Follow the below steps to fix the error “An unknown error occurred. Please try again” on your Roblox by clearing the app data.
Locate the “Roblox” app on your mobile.
Long press on the app icon.
Click on the “i” button.
After you have tapped on the “i” symbol, you will land on the app information page.
On the page, you will see multiple options.
This includes “Notification”, “Permissions”, “Data usage” and more.
Select “Storage” to go to storage information.
Click on “Clear Storage”.
Confirm the action by clicking on “Ok“.
After clearing the app data, go back to the main menu.
Now you have to click on the “Permissions” option to enable the permission.
After clicking on “Permissions”, you will land on the permissions page.
Here you can enable all the permissions.
Try opening Roblox app again and check whether the issue is fixed.
If not, you can try the next method.
Uninstall and Reinstall Roblox App
Follow the below steps to fix the error “An unknown error occurred. Please try again” on your Roblox by uninstalling/reinstalling the Roblox app.
Locate the “Roblox” app from your homepage.
Long press on the app icon.
Tap on the “i” button.
On the page, you’ll see multiple options.
Tap on the “Uninstall” button from the top of the page.
Click on “Ok” to confirm uninstalling.
After uninstalling Roblox, reinstall it.
Locate “Play Store” from your homepage.
Search for “Roblox”.
Click on the “Install” button.
After installing the app, try to log in to your Roblox account by “Username/Email/Phone” and “Password”.
Now check whether the problem is solved or not.
Clean up storage space
Follow the below steps to clear the unnecessary data and cache on your mobile.
Open the “Settings” on your mobile phone.
Click on “More settings.”
Scroll down and click on the “App Manager” option.
Click on the More option.
Select the “Sort by size“.
This option will show you which app on your device is using more storage space on your phone.
Select that app and clear the cache and data of that app.
Then go back to the “More settings.”
Click on RAM and Storage space.
Click on Clean up storage space.
Then finally, click on Clean up all.
If you are not able to fix the error by the above method, you can try the next method.
Connect Roblox with VPN
Follow the below steps to connect to a VPN and fix the Roblox error “An unknown error occurred. Please try again”.
For this, first, you need to install a VPN. Follow the below steps to install a VPN.
Locate the “Playstore” or “App Store” on your mobile phone.
Open the app.
After opening the “Playstore” application, you have to search for a VPN. You can download any of the VPN applications.
Tap on the “Install” button to install the application.
After installing, locate the installed app on your mobile phone.
Open the application.
Now you have to click on the “Connect” option.
Select a server option.
Now you have to accept their terms and conditions.
After setting up the VPN app, now go to your Roblox app and log in to your account.
If you are not able to fix the error by the above method, you can try the next method.
Contact Roblox Support
If none of the above methods works out, then it is important to contact Roblox Support about this issue.
Follow the below steps to contact the Roblox support team
Visit the Support Roblox portal
Now you have to enter your “Date of birth”.
After entering the “Date of birth”, click on the “Next” option.
Note: You can also contact the support team by logging into Roblox using the “Username/Email/Phone number” and “Password”.
Now you will land on the “Contact Information” page, here you have to enter the “Username”, “Email Address”.
After entering the “Contact Information”, you have to enter the “Issue details”
Select the answer for “What device are you having the problem on?” from the drop-down list and the “Type of help category” from the drop-down list
Now describe the issue that you are facing under the “Description of issue” field. You can also include any relevant information like where the issue is occurring or the error message.
Tap on the “Submit” button
Now you have to wait for a reply from the Roblox support team
In addition to the above method, there are different ways to contact the Roblox support team.
Detailed step-by-step instructions to contact Roblox are provided in the link below.
How to contact Roblox support?
Wrapping Up
Hope you get an idea about fixing the Roblox error “An unknown error occurred. Please try again“.
Kindly let us know if you have any queries.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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