Is Netflix logging you out continuously? If so, then this is the right guide to help you fix the issue.
To fix Netflix logging-out issue, you should log out from all the devices where your Netflix account is logged in, clear the cache, change the password, and try using another device to access Netflix.
Whether you’re watching on your computer, mobile device, or smart TV, the potential fixes are basically the same.
Why Does Netflix Keep Logging Me Out?
The problem could lie with your device, your network, or with Netflix itself. Here are some specific things that could be happening:
- Netflix is having a wider problem that affects more than just your app.
- Netflix might have detected suspicious activity in your account.
- Your app’s cache is corrupted in some way.
- You have not updated your app or device in a long time.
- You are already logged in to a number of devices.
- Permissions have been denied that are necessary for some things to work.
How to fix “Netflix Keep Logging Me Out” ?
There are a number of proven tech tips that can prevent the Netflix from logging you out.
It’s best to work through them in the order listed below as these solutions are organized from simplest and quickest to more complex and lengthy.
Fix 1: Check Netflix Servers
Before making any changes to your device, the first thing that you should always do is verify whether the problem is with Netflix or at your end.
Check the status page of Netflix first to see if there are any reported issues.
You can also check third-party sites which track the up-down status of other websites. They will track Netflix as well.
You can use these websites to check whether Netflix is down right now or not. Here are a few:
Fix 2: Restart your streaming device
Try restarting your streaming device. Most device-related problems can be fixed by restarting your device.
If you are using a phone, follow the below steps to restart your mobile phone.
- Hold down the power button until the shutdown menu appears.
- Choose the “Power off” icon.
- Once the device completely shuts off, start it back up by holding the power button.
If you are using a Smart TV, unplug the smart TV from the wall. Then press the power button for a few seconds to discharge the TV completely. Then plug it back in, turn it back on, and try Netflix again.
Check whether the Netflix logging out issue is fixed now. If not, try the next method.
Fix 3: Use another device to watch Netflix
If Netflix is logging you out continuously on your device, then it might be a problem with your device.
You can try watching Netflix via its app for phones, tablets, or TV streaming devices.
If someone is already using the Netflix on that device, you should log it off before using it.
Also, if you are using a browser to watch Netflix, you can try using other browsers to stream movies or TV shows on the platform.
Fix 4: Logout of Netflix from all devices
If Netflix senses misuse of its program, it may sign you out of all other devices for security reasons (believing that your password may have been compromised).
This might be because your password is with multiple people in different locations.
If you are using Netflix on multiple devices, then you need to log out from all those devices. Logging out of Netflix can clear any data cache that might be corrupted or causing a problem.
Multiple people might be using your account at the same time. This results in logging out of Netflix for you.
So, log out from all the devices and try logging in again.
Fix 5: Change the Password of the Netflix
Once in a while, you have to change your password. This will also prevent unauthorized access to the Netflix.
So, if you have not updated your password for a long time, try updating your password.
You can update your password by clicking on Forgot Password link on the login screen.
Fix 6: Turn Off VPN
VPNs allow you to change the IP address of your device. This makes it look like you’re connected to the internet from a different location.
Some use these services to access contents on Netflix that are not available in their region. Netflix doesn’t have permissions to stream that particular content on your region.
So, they don’t want you to use VPN to access the content. This might affect the working of your Netflix account.
So, if you’re using a VPN on your device, make sure it’s turned off before trying to log in to your Netflix account.
Fix 7: Update the Netflix App
If you have not updated the Netflix for a while, follow the below steps to update the Netflix app.
- Open the Play store or App store on your mobile phone.
- Search for Netflix app on the Search bar.
- Select the Netflix app from the search result.
- Click on the “Update” option from there.
Check whether the Netflix logging out issue is fixed now. If not, try the next method.
Fix 8: Clear the cache
When you are using Netflix on a browser or phone, cache will accumulate over a period of time.
Sometimes, these cache data already stored in your browser can interfere with navigation and streaming. The info may be corrupted, out of date, or there may just be too much of it.
Clearing the cache can improve Netflix’s performance and fix the logging out issue.
Google Chrome
If you are using Google Chrome, then follow the below steps to clear browser cookies and cache in Google chrome through desktop or laptop.
- Open the Google Chrome browser.
- Click the 3 vertical dots on the top right of the page.
- Click on “More tools”.
- Click on “Clear browsing data”.
- Now Clear browsing data page is open.
- Adjust the “Time Range” .
- Choose Cookies and other site data and Cached images and files.
- Click on Clear data.
Android
If you are using Android, follow the below steps to fix clear cache data from the Netflix app.
- Open “Settings” on your mobile phone.
- Scroll down and click on the “Apps” option.
- Search for “Netflix” on the search bar.
- Select “Netflix” from the search result.
- Click on the “Storage” option.
- Click on the “Clear cache”.
- Now a confirmation pop-up will come, click on “OK”.
iPhone
If you are using iPhone, follow the below steps to fix clear cache data from the Netflix app.
- Tap the iPhone’s Settings app.
- Scroll down and tap the Netflix app.
- Turn on the Reset cached content slider.
- Restart your phone.
Fix 9: Uninstall and Reinstall the Netflix app
Follow the below steps to fix the Netflix logging out issue by uninstalling and reinstalling the Netflix app from the Play Store or App Store.
- First, uninstall the Netflix app.
- Then open the Play Store or App Store on your mobile phone.
- Search for Netflix app in the search bar.
- Select the Netflix app from the search results. Click on Install.
- Once the installation is finished, click on the “Open” option from there.
Check whether the Netflix logging out issue is fixed now. If not, try the next method.
Fix 10: Update the device
Your device could be lacking the latest system updates and causing compatibility issues on Netflix. It is also possible that an error occurred on your operating system, and an update is needed to fix it.
For Android users
Follow the below steps to update the Android OS on your Android phone.
- Open the Phone Settings.
- Click on Software Update.
- Click on Download and Install
Restart the phone and check whether you can access the Netflix app now. If not, check the next method.
For iPhone users
Follow the below steps to update iOS on your iPhone.
- Open the iPhone Settings.
- Click on General.
- Select the Software Update.
- Click on Automatic Updates and check for updates.
- Click on Download and Install.
For Windows Computer users
If you are on a Windows computer, you can update it by doing the following:
- Press the Windows key on your keyboard and click on Settings inside the Start Menu.
- Now, click on Update and Security.
- Lastly, click on Windows Update and install the latest version of Windows.
For Samsung Smart TV users
If you have not updated your Samsung TV for a while, follow the below steps to update it.
- Go to Settings
- Click on Support
- Click on Software Update
- Click on Update Now
For other devices, please visit your user manual to install the update on your operating system.
After updating your device, go back to Netflix and check if the problem would still occur.
Fix 11: Contact Netflix Customer Support
If all else fails, it may be time to report the issue to Netflix.
It could be an issue with your account, and Netflix customer support should be able to help you determine if that’s the case.
Fix 12: Wait it out
If none of the above steps works out, then it is advisable to wait for a few days before repeating the steps mentioned above.
Wrapping Up
Summing up, if your Netflix keeps logging you out, then
- Start with the basic things like restarting the device
- Log out of Netflix from all devices and change your password
- Update the Netflix app
- Clear cache
- Uninstall and Reinstall the app
- If nothing works out, contact Netflix Customer Support.
This sums up our guide on what to do if you keep getting logged out of the Netflix.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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