Home » AI » Chatbot » 7 Ways to Fix Grok AI Not Working

7 Ways to Fix Grok AI Not Working

When Grok AI stops working, there are a few quick ways to check and see if it’s the Grok’s problem or yours. If it’s yours, there are several things you can do to get the Grok back fast.

Check if Grok is down

Check a third-party “status checker” website like Downdetector. DownDetector is a website that aggregates user reports of website and app outage. If there are widespread reports of outages, the app is likely down.

Note: Even if DownDetector doesn’t show any reported outages, it doesn’t necessarily mean the app is working fine. It could be that the outage is affecting a small number of users, or that DownDetector hasn’t received enough reports yet.

Give Grok some time to recover

If you have no problem loading the initial Grok website, but cannot get the chatbot to respond to your prompts, the service may be down temporarily. Typically, you’d see Grok output an Internal server error message, but this may fail too during periods of high demand.

The best course of action is to wait a couple of hours for Grok to become functional again. Waiting also works if your account has reached the rate limit, which can come into play if you’ve sent too many prompts in a short period of time.

Check your internet connection

Another possible reason for Grok not working, or producing a “Network Error” alert, is that your internet connection is down. Try to load other popular websites to check if your connection is affected in any way. If you face similar problems loading other websites, your internet connection is at fault. While there’s no single way to fix this problem, you can start by restarting your router.

If other websites load fine but Grok still doesn’t work, try switching to a different internet connection. On your smartphone, for example, you can try switching from Wi-Fi to mobile data or vice-versa.

Additionally, if you’re currently using a VPN connection, disconnect it before loading Grok. Grok may block common VPN IP addresses to prevent abuse.

Log out and log back in

Did you leave Grok running in the background while you were busy with other tasks? You may need to log into your account again. This is because your login session is only valid for a short period of time.

Try incognito mode or a different browser

If Grok is not working at all for you, using incognito mode can help you identify a problem with your browser’s settings. Likewise, using a different web browser could help bypass any malicious extensions or blocking scripts that may have infected your primary browser.

To open an incognito window in Chrome, tap the three-dots icon and select “New Incognito tab”. If you’re on an iPhone, you’ll have to tap on the Tabs icon first and then switch to “Private” mode.

Clear your browser’s settings and cache

While unlikely, it’s possible that a corrupt browser cache may prevent Grok from loading in your web browser. You could permanently use Grok from a different browser, of course, but resetting the cache and other settings only takes a minute or two.

Keep in mind that this step will clear your browser data and logged-in sessions. In other words, you’ll have to log into all of your accounts again. That said, you can opt to skip resetting your website history and saved passwords.

How to clear your web browser’s settings and cache

1. Open your primary web browser.

2. Look for the menu icon and navigate to Settings. In Chrome and Edge, you’ll need to click the three-dots menu icon first. If you’re on a computer, you can use the Ctrl/Cmd + Shift + Delete keyboard shortcut and skip the next step.

3. In Chrome’s settings menu on your smartphone, navigate to Privacy and security > Clear browsing data.

4. Select cache, cookies, and browsing data and tap Clear data.

Try a Grok alternative

If Grok is still down for you, don’t despair — you can still use a different AI chatbot to accomplish your task. We won’t list all of the Grok alternatives out there, but the biggest names include ChatGPT, Bard and Bing Chat. Both of these services also offer a handful of advantages over Grok, including the ability to search the internet for more up-to-date information.

Was this page helpful?

Thanks for your feedback!

Leave a Comment

Your email address will not be published. Required fields are marked *