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How to fix Twitter age restriction issue? (2022)

How to fix Twitter age restriction issue? (2022)
Illustration by Rosina Gavrilash from Ouch!

Are you locked out of your Twitter account when you provided your birthdate on Twitter?

Yes, then this is the right guide to help you to get your Twitter account unlocked.

Does Twitter have an age restriction?

Yes, Twitter does have an age restriction for its users.

If you are under 13, then you are not allowed to use Twitter.

If your date of birth shows that you were under the age of 13 on the date your account was created, Twitter automatically locks your account. 

In this guide, we will discuss different methods to resolve the issue.

How to unlock the Twitter account age restriction?

Follow the below steps to file an appeal with Twitter Support to unlock the Twitter account age restriction.

Visit Twitter Help Center.

To unlock the Twitter account age restriction, File an appeal with Twitter Support 

Click on Locked and Suspend account issues.

Login to your suspended or locked account in order to submit this request.

You will see multiple options to unlock your account as shown below.

Unlock the Twitter account age restriction

Many users have reported that choosing “I entered my date of birth incorrectly” is better than choosing “I created the account before I was 13, but now I am 13 or over“.

This is because the former option helps in faster unlocking of their account.

The latter option also results in the deletion of tweets that you have tweeted before the age of 13 years.

Fill out the form. You have to upload an ID where the date shows you were 13 or older when you created the account.

You can keep your parent’s, older sibling’s, older friend’s ID.

Whoever’s ID you used, use their name in the ‘Your full name’ section.

Make sure you have access to the email address mentioned in the form.

This helps you to keep updated with any new information regarding your account.

Note: If you are uncomfortable uploading personal information then you can blank out any unnecessary details on the ID (e.g. home address) which aren’t necessary for Twitter to remove the age restriction.

How long does it take for Twitter to unlock your account for age restriction?

Users have reported anywhere from minutes to a few weeks to get their account unlocked.

Will I lose my followers after unlocking my account?

When you restore your account, you will not lose your followers.

When accounts are unlocked, it can sometimes take up to 24 hours or so for the follower and following counts to return to normal.

Other information like your handle, contact information, date of birth, people you follow, and the people who follow you, will not be affected. 

The information that is removed from your account includes:

  • Tweets you posted before you were 13
  • Likes you gave before you were 13
  • Direct Messages you sent and received before you were 13
  • Profile details other than your handle and date of birth
  • Moments, Lists, and collections you saved

What if you didn’t get any reply from Twitter Support?

Most of the time, you won’t get a response from Twitter support.

In some cases, you will only receive an automated response. But, you can improve the odds of your success by following these methods.

1. Using different emails in appeal forms allows you to get a new case number and avoid the typical Standard response of duplicate appeal.

2. In a few cases, wat for a few days before raising a new appeal with the same email id also helps you create a new appeal with a new case number

3. Try improving your explanations in your appeal for why you didn’t violate any of Twitter’s rules. Remember to include your age.

4. Keep appealing.

File a complaint through Better Business Bureau

You can file a complaint with Better Business Bureau (BBB) about Twitter, and have BBB help you get a resolution to your problem.

Filing a complaint with Better Business Bureau (BBB) is free.

You are just filing a complaint against a business that is not responding or giving you the appropriate information on why your account is faced with suspensions, locks, and limits.

Follow the below steps to file a complaint with BBB about Twitter.

Visit the Twitter’s profile page on BBB.

Click on File a complaint.

bbb file complaint against twitter to unlock the Twitter account age restriction

Select any of the radio button which you feel is suitable for you.

file complaint against twitter through BBB to unlock the 13 year age restriction

Click on File a complaint.

Now a popup will come up where you need to provide additional details.

Provide the required details.

Now you need to provide details about yourself and your complaint.

You need to provide information such as what happened, your Twitter handle and email associated with Twitter along with the date this incident has occurred.

bbb twitter file complaint to unlock the 13 year age restriction

Once you provided the required details, review and submit your complaint.

Once the information is received by BBB, they will send your message directly to Twitter.

Tips to get a response from BBB

Look at the format of complaints for which the case was resolved on Twitter BBB.

Most of them ended with a note explaining the importance of account to them.

They were polite and kind while they explain the case.

What to do if nothing works out?

If nothing works out, you can let go of your old account and create a new account.

But there are still chances that your new account will also get suspended because Twitter will get to know that the same person has created the account, in some way or another.

To prevent the new account also from banning, follow the steps below.

1. When creating a new Twitter account, avoid using a mobile device. Instead, use your computer’s web browser and make sure you’re connected to the internet using a VPN.

Twitter does not have control over web browsers. They do, however, own the software you put on your devices. Tweetdeck is one of them.

2. Make sure that the browser is secure, and clears all cookies and cache after every use.

Google Chrome will not be a good choice as it tracks social media activity.

3. If you need to use your phone to access Twitter, do a factory reset on the device.

When you download Twitter’s app to this device, you should use a VPN on it.

4. Disable Twitter notifications on your phone anyways.

This is because if your phone’s VPN fails, or you forget to turn the VPN on even though you’re not accessing Twitter, data is still going to your phone on your actual internet connection.

This means your actual IP address is exposed to Twitter.

5. Get in the habit of logging out of Twitter after using it every time.

6. Don’t provide your phone number to Twitter.

How to turn off age restriction on Twitter?

Follow the below steps to turn off age restriction on Twitter.

1. Open the browser on your iPhone or Android phone and navigate to twitter.com.

2. Login to your account.

3. Once logged in, select your profile image in the top left.

4. Select Settings and privacy.

5. In the settings select Privacy and safety then choose Content you see.

6. Ensure the checkbox next to Display media that may contain sensitive content is check.

7. Under Content you see, select Search settings.

8. Ensure the checkbox next to Hide sensitive content is unchecked.

FAQs

How to use Twitter if I am under 13 and my account is locked?

As per Twitter, you are not permitted to use Twitter, if you are under 13 years of age. If you still want to use Twitter, then you can use a parent or older person’s ID and have them claim it’s their profile. However, this is not recommended.

How to unlock Twitter account age restriction without id?

You cannot unlock your Twitter account without providing ID.

Wrapping Up

Hope you get an idea about fixing the age restriction on your account.

Kindly let us know if you have any queries.

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