| Time Required | 20 – 30 minutes |
| Skill Level | Beginner |
| Estimated Cost | $0 |
Wondering how to fix the “Oops! We could not find matching credentials” issue in Snapchat?
Yes, you are at the right place to fix this issue.
Here we will discuss a few different methods to fix this issue.
If you are not able to fix this issue with one method, you are advised to try the next method.
2. Force Stop the Snapchat App from Settings.
3. Clear all cache data from Snapchat App settings.
4. Clear all data from Snapchat App Settings (optional).
5. Update the Snapchat App from Google Play Store or Apple App Store.
Reset the password
Follow the below steps to fix the issue “Oops! We could not find matching credentials” by resetting the Snapchat password.
Locate the “Snapchat” app on your phone.
Open the app.
Click on “Forgot your password?” to reset your password.
Select “Via Phone/Via Email” under “Please choose how you want to reset your password.”
If you click “Via Phone”, then
Enter your “Phone number” to find your Snapchat account.
Click on the “Continue” button.
You will get an SMS verification code through your phone number.
Enter the code under the “Enter the code we sent to 123456(phone number) via SMS” section.
You can also opt for “Call me instead” to get the code through a phone call.
If you did get a code, click on the “Resend” button.
After entering the verification code, you will land on the password setting page.
Enter a password in the “Password” field.
Reenter the password in the “Confirm Password” field.
Note: Select a password that’s at least 8 characters and contains a combination of upper and lower-case letters, numbers, and symbols.
Click on the “Submit” button.
Login to your Snapchat account using the new password.
If you click “Via Email”
You will redirect to the browser version and enter the “Email” you have been linked with your Snapchat account.
Click on “Submit”.
A pop-up will appear on the screen ”Check Your Inbox” with the message “We have sent you a verification email”.
Open it and tap the “Change Password” link to “continue”.
Open your email and check your mail from Snapchat.
If you didn’t get an email you can request a new one by clicking “Resend Email”.
Click on the link in the mail.
Enter a password in the “Password” field.
Reenter the password in the “Confirm Password” field.
Note: Select a password that’s at least 8 characters and contains a combination of upper and lower-case letters, numbers, and symbols.
Click on “Save”.
Login to your Snapchat account using the new password.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Force Stop the Snapchat App from Settings
Follow the below steps to fix the issue “Oops! We could not find matching credentials” by force-stopping the Snapchat app.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Force Stop” option.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all cache data from Snapchat App settings
Follow the below steps to fix the issue “Oops! We could not find matching credentials.” by clearing the cache from the Snapchat app.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear cache” from options Clear data and Clear cache.
Now a confirmation pop-up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all data from Snapchat App Settings (optional)
You can do this only if you don’t have any issues with losing your login details.
Open “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear all data” from options Clear all data and Clear cache.
Now a confirmation pop up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Update the Snapchat App from Google Play Store or Apple App Store
You have to update the Snapchat app if not updated.
Open the Play store or App store on your mobile phone.
Search for the Snapchat App on the Search bar.
Select the Snapchat App from the search result.
Click on the “Update” option from there.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Contact Snapchat Support
If none of the above methods work out, you can try contacting Snapchat customer support.
Follow the below steps to contact Snapchat Support.
Visit the Snapchat support page.
Click on the “Contact Us” option.
Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).
Now you can see “Need help with something else” and click “YES”.
Enter your Username, email address, or mobile number and also your issue.
Enter the captcha and click on the “Send” option.
You can wait to get a response or wait for a minimum time of 24 hrs.
In addition to it, there are different ways to contact Snapchat support team.
A few of them are mentioned below.
- Use Snapchat Support online resources
- Contact Snapchat through Report link
- Get Snapchat support through Quora and Reddit
- Contact Snapchat Support through Twitter and Linkedin
- Contact Snapchat Support through Email
- Contact Snapchat directly
Detailed step-by-step instruction regarding each of these methods is provided in the following article.
9 trusted ways to contact Snapchat support
FAQs
While logging in to Snapchat, you need to provide your credentials such as email or mobile number and password. Sometimes, the credentials that you provided don’t match the records in the Snapchat database. This means either the email/mobile number or password that you have entered is different from what is in the Snapchat records. The first step to resolve it is to reset the password as mentioned in the guide. If this doesn’t work out, you can try the other methods mentioned in the guide.
Wrapping Up
Hope you get an idea about fixing the Snapchat issue “Oops! We could not find matching credentials”.
Kindly let us know if you have any queries.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
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An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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