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How to fix “Oops! We could not find matching credentials” in Snapchat?

snapchat matching credentials
Illustration by Bogdan Magenta from Ouch!

Wondering how to fix the “Oops! We could not find matching credentials” issue in Snapchat? Yes, you are at the right place to fix this issue.

Here we will discuss a few different methods to fix this issue. If you are not able to fix this issue with one method, you are advised to try the next method.

1. Reset the password

2. Force Stop the Snapchat App from Settings

3. Clear all cache data from Snapchat App settings

4. Clear all data from Snapchat App Settings (optional)

5. Update the Snapchat App from Google Play Store or Apple App Store

6. Contact Snapchat Support

Reset the password

Follow the below steps to fix the issue “Oops! We could not find matching credentials” by resetting the Snapchat password.

Locate the “Snapchat” app on your phone

Open the app

Click on  “Forgot your password?” to reset your password.

Reset password to fix Snpachat matching credentials

Select “Via Phone/Via Email” under the “Please choose how you want to reset your password.”

If you click “Via Phone”, then

Reset password via phone to fix Snpachat matching credentials

Enter your “Phone number” to find your Snapchat account.

fix Snpachat matching credentials issue Oops! We could not find matching credentials

Click on the “Continue” button

You will get an SMS verification code through your phone number

Enter the code under the “Enter the code we sent to 123456(phone number) via SMS” section

You can also opt “Call me instead” to get the code through a phone call

If you did get a code, click on the “Resend” button

After entering the verification code, you will land on the password setting page

Enter a password in the “Password” field

Reenter the password in the “Confirm Password” field

Reset password to fix Oops! We could not find matching credentials

Note: Select a password that’s at least 8 characters and contains a combination of upper and lower case letters, numbers and symbols.

Click on the “Submit” button

Login to your Snapchat account using the new password

If you click “Via Email”

You will redirect into the browser version and enter the “Email” you have been linked with your Snapchat account.

Reset password via email to fix Oops! We could not find matching credentials

Click on “Submit”

A pop up will appear on the screen ”Check Your Inbox” with a message “We have sent you a verification email. Open it and tap the “Change Password” link to continue”.

fix Oops! We could not find matching credentials

Open your email and check mail from Snapchat. If you didn’t get an email you can request a new one by clicking “Resend Email”.

Click on the link in the mail.

Enter a password in the “Password” field.

Reenter the password in the “Confirm Password” field.

Reset password via email to fix matching credentials

Note: Select a password that’s at least 8 characters and contains a combination of upper and lower case letters, numbers and symbols.

Click on “Save”

Login to your Snapchat account using the new password

Check whether the Snapchat issue is fixed now. If not, try the next method.

Force Stop the Snapchat App from Settings

Follow the below steps to fix the issue “Oops! We could not find matching credentials” by force-stopping the Snapchat app.

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

App settings to fix Snapchat matching credential issue  issue

Search for “Snapchat” on the search bar.

Select “Snapchat” from the search result.  

Click on the “Force Stop” option. 

 Force stop Snapchat to fix Snapchat matching credential issue  issue

Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Clear all cache data from Snapchat App settings

Follow the below steps to fix the issue “Oops! We could not find matching credentials.” by clearing the cache from the Snapchat app. 

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

Search for “Snapchat” on the search bar.

Select “Snapchat” from the search result. 

Click on “Storage” option.  

Snapchat  clear cache data to fix Snapchat matching credential issue  issue

Click on the “Clear data” option. 

Click on the “Clear cache” from options Clear data and Clear cache. 

Now a confirmation pop up will come, click on “OK”. 

Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Clear all data from Snapchat App Settings (optional)

You can do this only if you don’t have any issue with losing your login details. 

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

Search for “Snapchat” on the search bar.

Select “Snapchat” from the search result.  

Click on the “Storage” option. 

Click on the “Clear data” option. 

clear all data to fix Snapchat matching credential issue  issue

Click on the “Clear all data” from options Clear all data and Clear cache. 

Now a confirmation pop up will come, click on “OK”. 

Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Update the Snapchat App from Google Play Store or Apple App Store

You have to update the Snapchat app if not updated. 

Open the play store or App store on your mobile phone. 

Search for the Snapchat App on the Search bar.

Select the Snapchat App from the search result.

Click on the “Update” option from there.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Contact Snapchat Support

If none of the above methods work out, you can try contacting Snapchat customer support. Follow the below steps to contact Snapchat Support.

Visit Snapchat support page.

Click on the “Contact Us” option. 

Snapchat matching credential issue  support center

Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).

Snapchat support center fix matching credential issue

Now you can see “Need help with something else” and click “YES”. 

Enter your Username, email address or mobile number and also you issue. 

Enter the captcha and click on the “Send” option. 

You can wait to get a response or wait for a minimum time of 24 hrs. 

In addition to it, there are different ways to contact Snapchat support team. A few of them are mentioned below.

  • Use Snapchat Support online resources
  • Contact Snapchat through Report link
  • Get Snapchat support through Quora and Reddit
  • Contact Snapchat Support through Twitter and Linkedin
  • Contact Snapchat Support through Email
  • Contact Snapchat directly

Detailed step-by-step instruction regarding each of these methods is provided in the following article.

6 trusted ways to contact Snapchat support

FAQs

What does we could not find matching credentials mean on Snapchat?

While logging in to Snapchat, you need to provide your credentials such as email or mobile number and password. Sometimes, the credentials that you provided doesnt match with the records in the Snapchat database. This means either the email/mobile number or password that you have entered is different from what is in the Snapchat records. The first step to resolve it is to reset the password as mentioned in the guide. If this doesnt work out, you can try the other methods mentioned in the guide.

Wrapping Up

Hope you get an idea about fixing the Snapchat issue “Oops! We could not find matching credentials”. Kindly let us know if you have any queries.