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How to Fix Support Code SS02, SS03 or SS10 Error on Snapchat

In this guide, you’ll learn efficient solutions to tackle the persistent issue of Snapchat support codes SS02, SS03, or SS10.

Why does Support Code SS02, SS03 or SS10 Error occur on Snapchat?

Support codes SS02, SS03, or SS10 may arise due to:

  • Snapchat server issues.
  • Network connection problems.
  • VPN interference.

How to Fix Support Code SS02, SS03 or SS10 Error on Snapchat

Here are the best solutions to resolve Snapchat support codes SS02, SS03, or SS10.

1. Check if the Snapchat app’s down. The Snapchat service could be experiencing a server outage or other technical issues.

2. Check your phone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If Wi-Fi is slow or down, switch to cellular. If cellular is slow or down, switch to Wi-Fi.

The process of switching between Wi-Fi and Cellular connection depends on your platform: Android, or iPhone.

Toggle airplane mode on and off. (AndroidiPhone)

3. Disable your VPN service. A VPN is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to Snapchat not working.

To test if this is the case, disable your VPN on an Android device or disable your VPN on an iPhone and check if this resolves the issue.

4. Restart your device. Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with the Snapchat app not working.

5. Restart the Snapchat app. Properly closing the Snapchat app, not just minimizing it, and then opening it again could fix the problem. (AndroidiPhone)

6. Clear the Snapchat app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from Snapchat. Clearing cached data will force your app to retrieve the latest information from Snapchat.

7. Check for Snapchat app updates. Check for and install any Snapchat app updates on your Android device or app updates on your iPhone. If your Snapchat app is ever out of date, it can lead to connection errors and other issues that may lead to Snapchat not working on your mobile device.

8. Uninstall and reinstall the Snapchat app. If nothing else has worked to this point, take the time to completely uninstall Snapchat from your Android or iPhone. Then reinstall the Snapchat app on your device.

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