Home » Social Media » How to fix Snapchat issue “We couldn’t update your date of birth. Please try again”? (2022)

How to fix Snapchat issue “We couldn’t update your date of birth. Please try again”? (2022)

How to fix Snapchat issue "We couldn't update your date of birth. Please try again"? (2022)
Illustration by Natasha Remarchuk from Ouch!

Wondering how to fix the Snapchat issue “We Couldn’t Update Your Date of Birth. Please Try Again”? Yes, you are at the right place to fix the issue.

Following are a few of the methods to fix this issue.

1. Automate date and time on the Phone Settings

2. Force Stop the Snapchat App from Settings

3. Clear all cache data from Snapchat App settings

4. Clear all data from Snapchat App Settings (optional)

5. Provide permissions to your Snapchat account

6. Update the Snapchat App from Google Play Store or Apple App Store

7. Contact Snapchat Support

We will discuss each of these methods in detail below.

Automate date and time on the Phone Settings

Follow the below steps to fix the issue “We Couldn’t Update Your Date of Birth Please Try Again” by automating the date and time settings on your mobile phone.

  • Open the “Settings” on your mobile phone. 
  • Click on the search bar and search for “date and time”. 
Snapchat automate date and time to fix 
We couldn't update your date of birth Please try again
  • Select the “Date & time” option from the search result.
  • Click on the “Automatic Date & time” option to automate. If it is already automated, redo it. 
Snapchat automate date and time
  • Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Force Stop the Snapchat App from Settings

Follow the below steps to fix the issue “We Couldn’t Update Your Date of Birth Please Try Again” by force-stopping the Snapchat app.

  • Open the “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
Snapchat "We couldn't update your date of birth Please try again" issue App settings.
  • Search for “Snapchat” on the search bar.
  • Select “Snapchat” from the search result.  
  • Click on the “Force Stop” option. 
 Force stop Snapchat to fix 
We couldn't update your date of birth Please try again
  • Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Clear all cache data from Snapchat App settings

Follow the below steps to fix the issue “We Couldn’t Update Your Date of Birth Please Try Again” by clearing the cache from the Snapchat app. 

  • Open the “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Snapchat” on the search bar.
  • Select “Snapchat” from the search result. 
  • Click on “Storage” option.  
Snapchat  clear cache data  to fix 
We couldn't update your date of birth Please try again
  • Click on the “Clear data” option. 
  • Click on the “Clear cache” from options Clear data and Clear cache. 
  • Now a confirmation pop-up will come, click on “OK”. 
  • Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Clear all data from Snapchat App Settings (optional)

You can do this only if you don’t have any issue with losing your login details. Follow the below steps to clear all data from Snapchat App Settings to fix the issue “We Couldn’t Update Your Date of Birth Please Try Again”.

  • Open the “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Snapchat” on the search bar.
  • Select “Snapchat” from the search result.  
  • Click on the “Storage” option. 
  • Click on the “Clear data” option. 
Snapchat "We couldn't update your date of birth Please try again" issue App settings clear all data
  • Click on the “Clear all data” from options Clear all data and Clear cache. 
  • Now a confirmation pop up will come, click on “OK”. 
  • Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Provide permissions to your Snapchat account

Sometimes, you have to provide permission to your Snapchat account to access your contacts, cameras, etc. for the smooth functioning of the app. Follow the below steps to fix the issue “We couldn’t update your date of birth. Please try again.” by providing permissions to your Snapchat account.

  • Open the “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
Snapchat "We couldn't update your date of birth Please try again" issue App settings.
  • Search for “Snapchat” on the search bar.
  • Select “Snapchat” from the search result.  
  • Click on the “Permissions”.
  • Click on the options which you want Snapchat to access.
  • Restart your phone.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Update the Snapchat App from Google Play Store or Apple App Store

You have to update the Snapchat app if not updated. 

  • Open the play store or App store on your mobile phone. 
  • Search for the Snapchat App on the Search bar.
  • Select the Snapchat App from the search result.
  • Click on the “Update” option from there.

Check whether the Snapchat issue is fixed now. If not, try the next method.

Contact Snapchat Support

You can also try reaching out to Snapchat to inform them about your issues.

Follow the below steps to contact Snapchat Support.

  • Click on the “Contact Us” option. 
Snapchat account to fix 
We couldn't update your date of birth Please try again
  • Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).
Snapchat support center to fix 
We couldn't update your date of birth Please try again
  • Now you can see “Need help with something else” and click “YES”. 
  • Enter your Username, email address, or mobile number and also your issue. 
  • Enter the captcha and click on the “Send” option. 
  • You can wait to get a response or wait for a minimum time of 24 hrs. 

In addition to it, there are different ways to contact Snapchat support team.

A few of them are mentioned below.

  • Contact Snapchat through Report link
  • Get Snapchat support through Quora and Reddit
  • Contact Snapchat Support through Twitter and Linkedin
  • Contact Snapchat Support through Email
  • Contact Snapchat directly

Detailed step-by-step instruction regarding each of these methods is provided in the following article.

6 trusted ways to contact Snapchat support

Wrapping Up

Hope you get an idea about fixing the Snapchat issue “We Couldn’t Update Your Date of Birth Please Try Again”.

Kindly let us know if you have any queries.

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