Are you facing the issue Black screen problem on Snapchat? If so, then this is the right guide to help you to fix this issue.
Following are a few of the methods to fix it.
Force Stop the Snapchat App from Settings
Clear all cache data from your Snapchat App settings
Clear data from your Snapchat App settings (Optional)
Provide permissions for your Snapchat account
Update the Snapchat App from the Google Play store or Apple App Store
We will discuss each of these methods in detail below.
Force Stop the Snapchat App from Settings
Follow the below steps to fix Snapchat Black screen problem by force-stopping the Snapchat app.
Open the “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Force Stop” option.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all cache data from Snapchat App settings
Follow the below steps to fix Snapchat Black screen problem by clearing the cache from the Snapchat app.
Open the “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear cache” from options Clear data and Clear cache.
Now a confirmation pop-up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Clear all data from Snapchat App Settings (Optional)
Proceed with this step only if you don’t have any issue with losing your login details. Follow the below steps to fix the Snapchat Black screen problem by clearing all data from the Snapchat app.
Open the “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Storage” option.
Click on the “Clear data” option.
Click on the “Clear all data” from options Clear all data and Clear cache.
Now a confirmation pop up will come, click on “OK”.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Provide permissions for your Snapchat account
Sometimes, you have to provide permissions to your Snapchat account to access your contacts, cameras, etc. for the smooth functioning of the app. Follow the below steps to fix the Snapchat Black screen problem by providing permissions to your Snapchat account.
Open the “Settings” on your mobile phone.
Scroll down and click on the “Apps” option.
Search for “Snapchat” on the search bar.
Select “Snapchat” from the search result.
Click on the “Permissions”.
Click on the options which you want Snapchat to access.
Restart your phone.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Update the Snapchat App from Google Play Store or Apple App Store
If you have not updated the Snapchat app, follow the below steps to fix the Snapchat Black screen problem by updating the Snapchat app.
Open the play store or App store on your mobile phone.
Search for the Snapchat App on the Search bar.
Select the Snapchat App from the search result.
Click on the “Update” option from there.
Check whether the Snapchat issue is fixed now. If not, try the next method.
Contact Snapchat Support
If none of the above methods work out, you can try contacting Snapchat customer support. Follow the below steps to contact Snapchat Support.
Visit Snapchat support page.
Click on the “Contact Us” option.
Select “I can’t access my account” and “I can’t create an account” (or according to your particular issue).
Now you can see “Need help with something else” and click “YES”.
Enter your Username, email address or mobile number and also you issue.
Enter the captcha and click on the “Send” option.
You can wait to get a response or wait for a minimum time of 24 hrs.
In addition to it, there are different ways to contact Snapchat support team. A few of them are mentioned below. Use Snapchat Support online resources
- Contact Snapchat through Report link
- Get Snapchat support through Quora and Reddit
- Contact Snapchat Support through Twitter and Linkedin
- Contact Snapchat Support through Email
- Contact Snapchat directly
Detailed step-by-step instruction regarding each of these methods is provided in the following article.
6 trusted ways to contact Snapchat support
Wrapping Up
Hope you get an idea about fixing the black screen issue on Snapchat.
Hope this helps! Stay strong folks, and view it optimistically as a short break, get outside, carry on with your life.
You can also take this as an opportunity to lead a digitally minimalistic life. Here are also some pro life tips to get past this phase.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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