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Shazam App Not Letting Me Sign In? Try These 14 Fixes

Sometimes the Shazam app won’t let you log in no matter how many times you enter your username and password into the login field.

This page covers all the best ways to fix Shazam login errors, including problems associated with internet connectivity, Shazam accounts, app and operating systems, and more.

Note: The following tips on resolving problems with the Shazam app will fix the issues with Android and iPhone versions of the Shazam app.

Why Can’t I Log in to Shazam?

Shazam login errors are usually caused by internet connectivity problems or a glitch relating to the Shazam app or the device that it’s installed on. Using the incorrect username or password is also a common cause behind Shazam not letting you sign in.

How to Fix It When Shazam Is Not Letting You Sign In

Here are the top ways to fix Shazam login errors and glitches. It’s best to work through these solutions in the order written as they’re organized from fastest and easiest to more complex and advanced.

1. Turn off Airplane mode. Airplane mode disables all Wi-Fi and cellular connectivity and can prevent your device from connecting to the Shazam servers. You’ll find Airplane Mode in different places depending on whether you use Airplane Mode on an Android device or Airplane Mode on an iPhone.

2. Turn on or off Wi-Fi. If you’re using a smartphone, disable the Wi-Fi and use your cellular connection or vice versa. (Android, iPhone)

3. Check your username and password. Double-check your Shazam username and password. You may have accidentally made a typo when entering your login information.

4. Check your app. Double-check that you’re using Shazam. This seems like a simple tip, but you’d be surprised how often people open the wrong app by mistake.

5. Use another login method. Log in to Shazam via Facebook, Google, or Apple. It’s possible that you never even used a password and username to log in to Shazam in the past. Try each of these alternative login options and see if they work for you.

6. Fully close the Shazam app. Close, don’t just minimize, the Shazam app on your iPhone or Android device, wait a few seconds, and then re-open it again. Now try logging in to Shazam. (Android, iPhone)

7. Reset your Shazam password. On the Shazam login screen, select Reset Password to have a new password emailed to you. This also works when you can’t log in to Shazam through Facebook or Google.

Note: The link may be called Forgot your password depending on your device and app version.

8. Update the Shazam app. If none of the above login tips work, you may need to update the Shazam app on your device. Use the App Store to update the app on an iPhone or update the Android app.

9. Update your operating system. An out-of-date operating system may be impacted by a security issue that affects internet connectivity. Update your Android OS or update iOS on an iPhone.

10. Restart your device. Rebooting your Android or restarting your iPhone could fix your Shazam login problem.

11. Clear the cached data on Android. If you can’t log in to Shazam on an Android smartphone or tablet, clearing the cached data can help.

You can also reset cached content on your iPhone. Clearing the cached app data on an Apple device can fix many app login errors.

12. Uninstall and reinstall Shazam. Quickly delete the app from your iPhone or Android app and then reinstall it.

13. Use the Shazam web player. If your Shazam app is giving you issues, open an internet browser and access the web version of Shazam.

14. Contact Shazam support. If you’ve tried all of the above steps and you’re still having trouble signing in, contact Shazam support for further assistance.

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