Wondering how to fix an error that occurred while starting Roblox?
Yes, you are at the right place to learn about different ways to fix the error that occurred while starting Roblox.
Many users have recently reported that Roblox shows an error message “An error occurred while starting Roblox”.
Various factors might cause this problem. So, the methods to fix this issue will also be different.
The following are a few of the methods to fix the issue.
1. Check the internet connection
11. Reinstall the Roblox Mobile app
12. Use a web browser to log in
We will discuss each of these methods in detail.
Check the internet connection
The first step is to check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc. Also, ensure that you are properly signed in to your network.
If your internet connection is poor or unstable, you’ll need to restart your WiFi router. You may use Fast.com to check the performance of your network.
You can also see the complete information about your internet connection and stability such as upload and download speed by clicking on show more info.
After you have restarted your device, check the speed again. Contact your ISP if your network continues to fluctuate (Internet Service Provider).
Check Roblox server
If you’re unsure about what’s going on, check a few official sources to discover whether the Roblox service is down for some reason.
1. If you’re experiencing problems using or accessing Roblox, check the status page of Roblox first to see if there are any reported issues.
2. Look for the hashtag #robloxdown on Twitter. Keep track of when the hashtag was last tweeted. Click on “Latest” to see if users have started tweeting about the outage recently.
Also, keep an eye on Roblox’s Twitter account for any updates on the site’s status. If you need more help, you can also tweet them with your problems.
3. Check third-party sites which track the up-down status of other websites. They will track Roblox as well.
You can use these websites to check whether Roblox is down right now or not. Here are a few:
4. You can also check Roblox’s official Facebook page to check whether they have reported any outages or not. You can also check Roblox’s Reddit community to check whether there are discussions related to Roblox’s status.
Based on the above checks, you will get to know whether Roblox is down or not.
If the problem is at Roblox’s end, you can wait for some time as they will do the needful to get the site up.
However, if Roblox is working fine, then the problem is at your end.
Reset your Router
Resetting your router is one of the simplest ways to troubleshoot your internet.
To reset your router, just simply press the reset button. Then relaunch your game to see if it’s starting.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Reset TCP-IP with Netsh
It’s possible that your Internet Protocol has been corrupted; therefore, resetting TCP/IP can assist in solving the issue.
Follow the below steps to reset TCP-IP with Netsh.
Open the Run box by pressing the Windows + R keys simultaneously.
Then type cmd in the Run box and press Enter.
Now you land into the command prompt.
Enter the below commands into the command prompt and then press Enter.
netsh int ip reset c: esetlog.txt
When the action is complete, restart your device and launch Roblox.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Disable Proxy Settings
Using a proxy server will slow down your internet connection and block your Roblox from launching.
Follow the below steps to disable proxy settings.
Open the Run box by pressing the Windows + R keys simultaneously.
Then type inetcpl.cpl in the Run box and press Enter.
Select the Connections tab.
Then click on the LAN settings.
Untick the option Use a proxy server for your LAN and click OK.
Then click OK to close the window.
Now relaunch your Roblox game.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Disable Antivirus Software
Antivirus and other security-providing applications frequently crash with already-installed applications. So, for the time being, consider turning off your antivirus and other similar applications.
Before starting Roblox, turn off any third-party antivirus software you may be running on your device. Some antivirus software becomes too defensive and flags even legitimate apps, limiting their access to your network and system.
You can add Roblox to your antivirus software’s safelist or authorized list to avoid the platform being blocked.
Follow the below steps to disable the antivirus software.
Open Control Panel.
Select “Windows Defender Firewall.”
Then click on Turn Windows Defender Firewall on or off.
Select Turn off Windows Defender Firewall (not recommended) for both Private Network and Public network.
Then click OK.
Restart your device.
Note: After turning off the Windows defender firewall, you shouldn’t visit any unidentified or unknown websites as this might endanger your computer.
Relaunch the Roblox app.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Turn Off VPN
If you’re using a VPN on your device, make sure it’s turned off before trying to log in to your Roblox account. Some VPNs don’t work along with other apps and might cause connection problems by disrupting your network’s flow.
VPNs also change your IP address at random to protect your identity, making it impossible for your device to contact Snapchat servers.
Furthermore, VPNs alter your IP address at random to keep your identity hidden, making it difficult for the Snapchat servers to communicate with your device. To access Snapchat in this situation, you may need to deactivate your VPN.
If you don’t want to go online without safety, consider trying to use alternative VPNs such as PureVPN.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Restart your Mobile
Try restarting your mobile phone. Most of the phone-related bugs can be fixed by restarting your device.
Follow the below steps to restart your mobile phone.
Hold down the power button until the shutdown menu appears.
Choose the “Power off” icon.
Once the device completely shuts off, start it back up by holding the power button.
Once your device has restarted, go to the Roblox app and open it.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Clear all Roblox data
Follow the below steps to clear all Roblox data.
Open the “Settings” on your mobile phone.
Click on “More settings.”
Scroll down and click on the “App Manager” option.
Search for “Roblox” in the search bar.
Select “Roblox” from the search result.
Click on the “Storage” option.
Click on the “Clear Cache” option.
Click on the “Clear Data” option.
Restart your phone.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Update your Roblox Mobile
Follow the below steps to update your Roblox Mobile.
Open the Play Store or App Store on your mobile phone.
Search for the Roblox App on the search bar.
Select the Roblox App from the search results.
Click on the “Update” option from there.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Reinstall the Roblox Mobile app
Follow the below steps to reinstall the Roblox Mobile app.
First, delete the Roblox app.
Open the Play Store or App Store on your mobile phone.
Search for the Roblox app in the search bar.
Select the Roblox App from the search results.
Once the installation is finished, click on the “Open” option from there.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Use a web browser to log in
Using the web browser for logging into Roblox may fix the launching issue.
Follow the below steps to log into Roblox on your web browser to fix the launching issue.
Open any browser from your mobile
Visit the Roblox website.
Now you will land on the Roblox webpage.
Here you can see two options, “Continue in App”, and “Continue in browser”.
Tap on the “Continue in browser” option.
Now you will land on the “Login to Roblox” page. Here you have to login into your account using “Username/Email/Phone” and “Password”.
Enter “Username/Email/Phone” .
Enter “Password”
Tap on the “Login” button.
After logging in, try to open a game.
Now you have fixed the error, you can use your Roblox without any issue.
Check whether the error message “An error that occurred while starting Roblox” is fixed or not. If not, try the next method.
Contact Roblox Support
If the above methods didn’t fix the error, you can contact the Roblox support team to fix the error. You can simply contact the support team through the Roblox support page.
Visit the Support Roblox portal.
Now you have to enter your “Date of birth”.
After entering the “Date of birth”, click on the “Next” option.
Now you will land on the “Contact Information” page, here you have to enter the “Username”, “Email Address”.
After entering the “Contact Information,” you have to enter the “Issue details”.
Select the answer for “What device are you having the problem on?” from the drop-down list and the “Type of help category” from the drop-down list.
Now describe the issue that you are facing under the “Description of issue” field. You can also include any relevant information like where the issue is occurring or the error message.
Tap on the “Submit” button.
Wait for the reply from the Roblox support team.
In addition to it, there are different ways to Roblox support team team. A few of them are mentioned below. Use Roblox Support online resources.
- Contact Roblox through the Support portal
- Contact Roblox through the Report link
- Contact Roblox support through email
- Get Robox support through Quora and Reddit
- Contact Roblox Support through Twitter and Linkedin
Detailed step-by-step instruction regarding each of these methods is provided in the following article.
5 trusted ways to contact Roblox support
Wrapping Up
In this guide, we have looked at different ways to fix an error that occurred while starting Roblox.
Hope you got an idea about how to fix an error that occurred while starting Roblox.
Kindly let us know if you have any queries.
Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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