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16 Ways to Fix Prime Video Not Working on iPhone

Prime Video app not working on an iPhone is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting. This page covers all of the tested and proven solutions for how to fix it when Prime Video app stops working on an iPhone in addition to some tips for how to stop the iPhone Prime Video app from freezing and crashing in the future.

Note: The fixes on this page apply to the iOS Prime Video app on all iPhone smartphone models from the iPhone 5S and higher.

Why Is Prime Video Crashing on an iPhone?

Prime Video crashing or not opening on an iPhone can be caused by an out-of-date app or operating system, a lack of free space on the iPhone, or an inability to connect to a Wi-Fi or cellular internet connection.

The Prime Video service being down or offline can also cause the Prime Video app to freeze, crash, or stop running properly.

How to Fix Prime Video Not Playing on an iPhone

Here are the best solutions for how to fix Prime Video problems on an iPhone smartphones.

1. Check if Prime Video’s down. The Prime Video service could be experiencing a server outage or other technical issue.

2. Switch between Wi-Fi and cellular connection. Check your iPhone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If your Wi-Fi is slow or completely down, turn it off and try using your iPhone’s cellular connection to access Prime Video. If your Mobile data is slow or completely down, turn it off and try using your Wi-Fi to access Prime Video.

3. Toggle Airplane Mode on and off. This only takes a few seconds and is an easy way to reset your iPhone’s Wi-Fi and cellular connections.

4. Restart the Prime Video app on your iPhone. Properly closing the Prime Video app, not just minimizing it, and then opening it again could fix the problem.

5. Restart your iPhone. A quick restart can fix a number of iPhone app problems.

6. Check whether your Prime Video plan is still active.

7. Update the Prime Video app. An app update may be required to get Prime Video to open on your iPhone and work properly.

Wait for the app update to finish. If the Prime Video app icon appears faded and is unresponsive, this means that the app’s in the process of being updated. Make sure your iPhone’s connected to the internet and wait until the update’s finished.

Note: An iPhone app update can take anywhere from a minute to half an hour depending on your iPhone model and the speed of the internet connection.

8. Update your iPhone. Downloading and installing the latest iOS operating system can fix a variety of system and app issues.

9. Free-up space on your iPhone. A lack of free space can often cause iPhone apps to crash or not open.

10. Log out of Prime Video and then log back in. This quick process can reset your device’s connection to Prime Video’s servers.

11. Reinstall the Prime Video app. Uninstall the Prime Video app on your iPhone and then reinstall it via the App Store.

12. Disable iPhone’s Content & Privacy Restrictions settings. Open Settings and select Screen Time > Content & Privacy Restrictions and make sure the main switch is off.

Tip: Alternatively, you can add Prime Video to the list of exceptions in Screen Time > Content & Privacy Restrictions > Allowed Apps.

13. Reset your iPhone’s app settings. Performing the Reset All Settings procedure keeps all your files and data intact but will clear your iPhone’s preferences relating to how apps are used. This can clear out any conflicting settings that are stopping Prime Video from working properly.

Important: Make sure to choose Reset All Settings when performing a reset. Other options such as Erase All Content and Settings can completely remove everything from your iPhone.

14. Reset your iPhone’s network settings. If the Prime Video app is having trouble connecting to the Prime Video servers, performing a network settings reset could fix it.  

15. Use Prime Video on your computer. If you still can’t get Prime Video working on your iPhone or you’re forced to wait for a repair to be made, you can access the service via the web in the Google Chrome or Microsoft Edge web browser.

16. Contact Prime Video or Apple Customer Support. If nothing else appears to be working, reach out to Prime Video’s official support to see if they can fix the issue.

For issues with the iPhone, you can make a Genius Bar appointment. Apple users can get one-on-one tech support from a trained specialist at the Genius Bar for Apple devices. 


How do I fix Prime Video notifications on iPhone?

If Prime Video notifications aren’t working, ensure you’ve enabled notifications in your iPhone settings. Next, go to your Prime Video account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the Prime Video data cache.

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