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12 Ways to Fix Plex Black Screen

Black screen on Plex can manifest as a blank canvas, audio playing with no visuals, or a completely black screen.

This guide provides proven and tested solutions to swiftly address the Plex black screen issue and get you back to enjoying your favorite content.

Why does Plex Black Screen occur?

The black screen on Plex occurs due to a weak internet connection. Bandwidth issues arising from sharing with multiple devices, overloaded routers, and even background apps can disrupt Plex’s ability to load content, leaving you in the dark.

How to Fix Plex Black Screen

Here are a few solutions to fix Plex’s black screen.

1. Reboot your router. Power-cycling your router gives your internet a fresh start. Unplug your router for 30 seconds, then plug it back in. This clears temporary glitches and refreshes your connection.

2. Check if Plex is down. Before diving deeper, it’s worth checking if Plex is experiencing any widespread outages. Websites like DownDetector can quickly tell you if the issue lies with the platform itself.

3. Restart the Plex app. Regularly restarting the app optimizes performance and minimizes glitches. It allows for proper installation of updates and establishes a new server connection.

4. Sign out of the Plex app. Account issues can also cause black screens. Sign out of your Plex account, wait a few seconds, and then log back in. This refreshes your account credentials and eliminates any temporary glitches.

5. Power Cycle Your Device. Whether you’re using a smart TV, streaming stick, or console, a full power cycle can do the trick. Unplug your device for 60 seconds, then plug it back in and turn it on. This clears the system cache, frees up resources, and allows any downloaded updates to install properly.

6. Update your Plex app. Outdated apps can sometimes cause issues. If you’re using a device like a Firestick, Roku, or smart TV, check for and install any available Plex app updates.

7. Disconnect other devices. Every device connected to your Wi-Fi competes for bandwidth. If possible, temporarily disconnect non-essential devices like laptops or phones. This frees up resources for Plex and can prevent black screens.

8. Close running apps. Closing any unnecessary apps running in the background can free up resources and improve Plex’s performance. Remember, every app competing for RAM can contribute to black screens.

9. Update device software/firmware. Keeping your device’s firmware or software up-to-date ensures compatibility and prevents potential issues. Check for and install any available updates for your TV, streaming stick, or console.

10. Use ethernet cable instead of Wi-Fi: Wired connections provide quicker downloads and reduce interference. Opt for a wired connection for faster and less interfered data transmission.

11. Disable ad blockers or VPNs. VPNs may limit speed, causing black screen issues. Ad blockers and VPNs can impact Plex’s performance. Deactivate these to ensure optimal playback speed.

12. Contact Plex support. If all else fails, reach out to Plex support for personalized assistance.

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