Home » Apps » 14 ways to fix “Please check your connection and try again” on Snapchat? (2022)

14 ways to fix “Please check your connection and try again” on Snapchat? (2022)

fix “please check your connection and try again” on Snapchat
Illustration by Elisabet Guba from Ouch!

Wondering how to fix “please check your connection and try again” on Snapchat.

Yes, you are at the right place to learn about fixing the  “please check your connection and try again” on Snapchat.

Recently, many Snapchat users have reported that they are getting a “please check your connection and try again” pop-up even if they are fully connected to the internet. 

This pop-up seems to occur mainly after entering the login credentials during the login process.

In this guide, we’ll explain a few of the following methods to fix the internet connection issue on Snapchat.

1. Check your login credentials

2. Restart your device

3. Check the internet connection

4. Turn Off VPN

5. Switch to Mobile Data if on Wi-Fi or Vice Versa

6. Reset your Network Settings

7. Turn off the Battery saver

8. Disable the Data Saver

9. Force Stop the Snapchat App from Settings

10. Clear cache from Snapchat

11. Clear data from Snapchat

12. Update the Snapchat App

13. Uninstall and reinstall the app

14. Contact Snapchat Support

We will discuss each of these in detail below.

Check your login credentials 

As a first step, check whether the login details you entered on Snapchat are correct. If you enter the wrong username or password, you will get an error message and will not be able to run Snapchat on your phone. 

So, check and ensure you have the right login details to start using Snapchat on your device.

Restart your device

Try restarting your mobile phone. Most of the phone-related problems can be fixed by restarting your device.

Follow the below steps to restart your mobile phone.

Hold down the power button until the shutdown menu appears.

Choose the “Power off” icon.

Once the device completely shuts off, start it back up by holding the power button.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Check the network connection on your mobile phone

Check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc. Also, ensure that you are properly signed in to your network.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Turn Off VPN

If you’re using a VPN on your device, make sure it’s turned off before trying to log in to your Snapchat account. Some VPNs don’t work along with other apps and might cause connection problems by disrupting your network’s flow.

VPNs also change your IP address at random to protect your identity, making it impossible for your device to contact Snapchat servers.

Furthermore, VPNs alter your IP address at random to keep your identity hidden, making it difficult for the Snapchat servers to communicate with your device. To access Snapchat in this situation, you may need to deactivate your VPN.

If you don’t want to go online without safety, consider trying to use alternative VPNs such as PureVPN.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Switch to Mobile Data if on Wi-Fi or Vice Versa

Follow the below steps to enable mobile data.

Open the Settings of your phone.

Click on Connections.

Tap on Data usage.

Tap on Data usage to fix “please check your connection and try again” on Snapchat

Then turn the toggle for Mobile data on.

turn the toggle for Mobile data on to fix “please check your connection and try again” on Snapchat

Finally, restart your phone.

After you restart, try to log in to your Snapchat account again.

Check whether the “please check your connection and try again” error message is pop-up on Snapchat. If so, try the next method.

Follow the below steps to enable Wi-Fi.

Open the Settings of your phone.

Click on Connections.

Then turn the toggle for Wi-Fi on.

turn the toggle for Wi-Fi on to fix “please check your connection and try again” on Snapchat

Finally, restart your phone.

After you restart, try to log in to your Snapchat account again.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Reset your Network Settings

Follow the below steps to reset your network settings.

Open the Settings of your phone.

Click on General.

Click on General to fix “please check your connection and try again” on Snapchat

Tap the Reset at the bottom of your screen.

Then click on Reset Network Settings.

click on Reset Network Settings to fix “please check your connection and try again” on Snapchat

Finally, restart your phone.

After you restart, try to log in to your Snapchat account again.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Turn off the Battery saver

Follow the below steps to turn off the battery saver.

Open the Settings of your phone.

Click on Device Care.

Tap on Battery.

Tap on Battery to fix “please check your connection and try again” on Snapchat

Click on Power mode.

Click on Power mode to fix “please check your connection and try again” on Snapchat

You can either select Optimized or High performance.

You can either select Optimized or High performance to fix “please check your connection and try again” on Snapchat

Finally, restart your phone.

After you restart, try to log in to your Snapchat account again.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Disable the Data saver

Follow the below steps to disable the data saver.

Open the Settings of your phone.

Click on Connections.

Tap on Data usage.

Then turn the toggle for Data saver off.

turn the toggle for Data saver off to fix “please check your connection and try again” on Snapchat

Finally, restart your phone.

After you restart, try to log in to your Snapchat account again.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Force Stop the Snapchat App from Settings

Follow the below steps to fix the issue “please check your connection and try again” error message pop-up on Snapchat by force-stopping the Snapchat app.

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

Search for “Snapchat” in the search bar.

Select “Snapchat” from the search result.  

Force stop App settings to fix “please check your connection and try again” on Snapchat

Click on the “Force Stop” option. 

Force stop to fix “please check your connection and try again” on Snapchat

Restart your phone.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Clear Cache from Snapchat App

Follow the below steps to clear the cache from the Snapchat app. 

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

Search for “Snapchat” in the search bar.

snapchat app settings to fix “please check your connection and try again” on Snapchat

Click on “Snapchat” from the search result. 

Click on the “Storage” option. 

Snapchat App settings clear cache to fix “please check your connection and try again” on Snapchat

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Clear data from Snapchat App

Proceed with this step only if you don’t have any issue with losing your login details. Follow the below steps to clear all data from the Snapchat app. 

Open the “Settings” on your mobile phone. 

Scroll down and click on the “Apps” option.

Search for “Snapchat” on the search bar.

Select “Snapchat” from the search result.  

Click on the “Storage” option. 

Click on the “Clear data” option. 

Click on the “Clear all data” from the options to fix “please check your connection and try again” on Snapchat

Click on the “Clear all data” from the options Clear all data and Clear cache. 

Now a confirmation pop-up will come, click on “OK.”  

Restart your phone.

Check whether the “please check your connection and try again” error message is pop-up on Snapchat. If so, try the next method.

Update the Snapchat App

If your Snapchat app is not updated to the latest version, try updating the Snapchat app. Follow the below steps to update the Snapchat app.

Open the Play Store or App Store on your mobile phone. 

Search for the Snapchat App on the search bar.

Select the Snapchat App from the search result.

Click on the “Update” option from there.

Check whether the “please check your connection and try again” error message is pop-up on Snapchat. If so, try the next method.

Uninstall and reinstall the Snapchat application

Follow the below steps to uninstall and reinstall the Snapchat App from the Google Play Store or App Store.

Uninstall the Snapchat App

Long press on the Snapchat app to delete the app.

Reinstall the Snapchat application

Follow the below steps to reinstalling the Snapchat app:

First, Uninstall the Snapchat app.

Open the Play Store or App Store on your mobile phone. 

Search for the Snapchat app in the search bar.

Select the Snapchat App from the search results.

Once the installation is finished, click on the “Open” option from there.

Check whether the “please check your connection and try again” error message is there on Snapchat. If so, try the next method.

Contact Snapchat Support

If none of the above methods work out, you can try contacting Snapchat customer support.

There are different ways to contact Snapchat support team. A few of them are mentioned below.

  • Use Snapchat Support online resources
  • Contact Snapchat through the Report link
  • Get Snapchat support through Quora and Reddit
  • Contact Snapchat Support through Twitter and Linkedin
  • Contact Snapchat Support through Email
  • Contact Snapchat directly

Detailed step-by-step instruction regarding each of these methods is provided in the following article.

6 trusted ways to contact Snapchat support

Wrapping Up

In this guide, we have looked at different methods to fix the “please check your connection and try again” error message on Snapchat.

Hope you got an idea about fixing the “please check your connection and try again” on Snapchat.

Hope this helps! Stay strong folks, and view it optimistically as a short break, get outside, and carry on with your life.

You can also take this as an opportunity to lead a digitally minimalistic life. Here are also some pro-life tips to get past this phase.