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How to Fix Planet Fitness App Not Working

Planet Fitness app not working is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting.

This page covers all of the tested and proven solutions for how to fix it when the Planet Fitness app stops working in addition to some tips for how to stop the Planet Fitness app from freezing and crashing in the future.

Note: The following tips on resolving problems with the Planet Fitness app will fix the issues with Android and iPhone versions of the Planet Fitness app.

Why Planet Fitness App Isn’t Working

Planet Fitness app crashing or not opening can be caused by an out-of-date app or operating system, a lack of free space on the phone, or an inability to connect to a Wi-Fi or cellular internet connection.

The Planet Fitness service being down or offline can also cause the Planet Fitness app to freeze, crash, or stop running properly.

How to Fix Planet Fitness App Not Working

There are a number of proven tech tips that can prevent the Planet Fitness app from stopping, freezing, and crashing.

1. Check if Planet Fitness app’s down. The Planet Fitness service could be experiencing a server outage or other technical issues.

2. Check your phone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If Wi-Fi is slow or down, switch to cellular. If cellular is slow or down, switch to Wi-Fi.

The process of switching between Wi-Fi and Cellular connection depends on your platform: Android, or iPhone.

3. Toggle Airplane Mode on and off. This only takes a few seconds and is an easy way to reset your phone’s Wi-Fi and cellular connections. (AndroidiPhone)

4. Restart the Planet Fitness app. Properly closing the Planet Fitness app, not just minimizing it, and then opening it again could fix the problem. (AndroidiPhone)

5. Restart your device. Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with Planet Fitness app not working.

6. Check for Planet Fitness app updates. Check for and install any Planet Fitness app updates on your Android device or app updates on your iPhone. If your Planet Fitness app is ever out of date, it can lead to connection errors and other issues that may lead to Planet Fitness not working on your mobile device.

7. Clear the Planet Fitness app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from Planet Fitness. Clearing cached data will force your app to retrieve the latest information from Planet Fitness.

8. Check the Planet Fitness app permissions. You need to permit Planet Fitness to access things like your contacts, photos, mic, etc., otherwise, those things won’t work. (Android, iPhone)

9. Uninstall and reinstall the Planet Fitness app. If nothing else has worked to this point, take the time to completely uninstall Planet Fitness from your Android or iPhone. Then reinstall the Planet Fitness app on your device.

10. Free-up space on your phone. A lack of free space can often cause apps to crash or not open. The process of freeing up storage space depends on your platform: Android, or iPhone.

11. Disable your VPN service. A VPN is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to Planet Fitness not working. To test if this is the case, disable your VPN on Android device or disable your VPN on iPhone and check if this resolves the issue.

12. Make sure background data is not restricted. If Background data is turned off, Planet Fitness may not be able to connect to the internet while it’s running in the background. To fix this, you need to turn on the background data on Android or turn on the background data on iPhone.

13. Reset your iPhone’s app settings or reset app settings on your Android device. This action does not delete any of your apps or their data. It reverts app-specific settings to their default values. This can include preferences like notification settings, permissions, background app refresh settings, and other app-specific configurations.

14. Reset your phone’s network settings. If the Planet Fitness app is having trouble connecting to the Planet Fitness servers, performing a network settings reset on your Android device or network settings reset on your iPhone could fix it.

15. Update your iPhone or Update your Android device. Downloading and installing the latest iOS or Android operating system can fix a variety of system and app issues.

16. If all else fails, it may be time to report the issue to Planet Fitness. It could be an issue with your account, and Planet Fitness customer support should be able to help you determine if that’s the case.


How do I fix Planet Fitness notifications?

If Planet Fitness notifications aren’t working, ensure you’ve enabled notifications in your iOS or Android device settings. Next, go to your Planet Fitness account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the Planet Fitness data cache.

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