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14 Ways to Fix Max Not Working on Vizio TV

This article covers the best solutions for when Max isn’t working properly on a Vizio smart TV. Whether your Max app is slow, won’t stop buffering, keeps crashing, or even completely disappears, this page will provide several quick fixes to get your Max streaming properly again.

Why Can’t I Get Max Working On My Vizio Smart TV?

Max technical issues on smart TVs, such as those made by Vizio, are usually caused by:

  • Out-of-date operating system
  • Out-of-date Max app
  • Internet connectivity problems
  • Max service outages

How to Fix Max Not Working on Vizio Smart TVs

Here’s all of the best solutions for Max problems on Vizio’s smart TVs. It’s best to work through these fixes in the order presented as they’re listed from fastest and easiest to more complex.

1. Check your Vizio TV’s internet connection. The easiest way to do this is to try another app that also requires access to the internet.

2. Check if Max’s down. The Max service itself could simply be experiencing server or other technical issues.

3. Try another Max episode or movie. Max streaming issues can sometimes affect specific films or episodes. If other Max content streams fine and the program you want to watch doesn’t try waiting an hour or so for the issue to remedy itself.

4. Restart your Vizio smart TV. To restart your Vizio smart TV, unplug your TV, wait 30 seconds, and then plug it in again.

5. Update the Vizio Max app.Press the V or VIA button on your remote. Select the Max > Update > Yes > OK. If you can’t see the Update option, you already have the latest version installed.

6. Update your Vizio smart TV’s firmware. To update the operating system on Vizio smart TVs, press the V or VIA button on the TV remote. Select System > Check for Updates.

7. Reboot your internet router. If your Vizio smart TV is experiencing internet connectivity issues on multiple apps, a router reboot could be the solution.

8. Use a wired internet connection. Rather than connecting your TV to the internet via Wi-Fi, which can sometimes be too slow for streaming Max, connect it directly to your internet router via a cable connection.

Tip: An Ethernet cable is the common way to connect a smart TV to an internet router or modem, though a coaxial cable can also be used when ethernet isn’t an option.

9. Log out of Max and log back in again. Quickly sign out and then back in to refresh the app and potentially fix any glitches affecting your Vizio smart TV Max app.

10. Turn off your VPN. Max is known to block accounts that use a VPN.

11. Sign all accounts out of Max on all devices. Open the Max app or website on any device and sign out from all devices. It’s possible that too many people were accessing your Max account simultaneously.

12. Uninstall the Vizio smart TV Max app. Delete the Max app from your Vizio TV and then reinstall it again. 

To delete an app from a Vizio Smart TV, press the V or VIA button on the TV remote. Select Max > Delete App > Yes > OK

Tip: If you suspect a stranger is accessing your Max account, change your password to prevent them from logging in.

13. Cast Max to your Vizio smart TV. If you still can’t get the Vizio Max app to work on your smart TV, try casting content to it from the Max app on your smartphone, tablet, or computer.

14. Factory reset your Vizio smart TV. If none of the above fixes get Max working, perform a hard reset on your TV to remove all apps and settings and return it to its as-new state. This can often fix a host of problems.

To factory reset your Vizio TV: Press the Menu button on the TV remote. Navigate to System > Reset & Admin > Reset TV to Factory Defaults > Reset. Enter the passcode or system PIN. The default value is 0000. Try that if you’ve never set it before.

Note: The Reset and Update option requires an internet connection, so only choose that if you’re sure that your Vizio TV is able to access the internet.

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