Home » Tech » Fix: Instagram Video Selfie Verification Not Working Error (2023)

Fix: Instagram Video Selfie Verification Not Working Error (2023)

Instagram Video Selfie Verification Not Working Error
Time Required10 – 20 minutes
Skill LevelBeginner
Estimated Cost$0

Instagram always observes your activities.

If Instagram finds any suspicious activity or your account is accessed from unknown sources, Instagram will ask you to verify your identity.

You can complete this process by entering the password of your Instagram or the verification code on your mobile number.

But sometimes, Instagram asks for a video selfie to verify the identity.

In those cases, you need to upload a video selfie to verify your identity. But some users are facing issues while uploading their selfies.

When they upload their video selfie, an error appears on their screen “Video upload failed, Please try again later.” 

You can follow the below methods to fix the Instagram video selfie verification error and can access your account back without any issue.

Method 1: Use a Laptop or PC to complete the Instagram video verification

Method 2: Use an old version of Instagram

Method 3: Clear Instagram app cache

Method 4: Uninstall and Reinstall Instagram

Method 5: Use another device for the Video Selfie Verification

Method 6: Turn on facial recognition on Facebook

Method 7: Change your internet connection

Method 8: Contact Instagram Support

We will discuss each of these methods in detail below.

Use a Laptop or PC to complete the Instagram video verification

Follow the below steps to fix the Instagram Video selfie verification error.

Visit Instagram on any web browser on a PC / Laptop.

Click on the login button and enter your “Username” and “Password”.

A message will appear on your screen, click on the “Verify” button.

Follow the on-screen instructions and record your video.

After uploading the video, click on the “Submit” button.

Your account will be activated within 24 hours.

Use an old version of Instagram for Instagram Video Selfie Verification

This issue might occur if you are using a new version of Instagram.

To fix it, you can use an old version of Instagram.

Follow the below steps to fix the Instagram Video selfie verification error.

Uninstall the current version of Instagram from your phone.

Download an older version of Instagram APK. You can download it from APK Mirror.

Click on the Instagram APK and install it.

Log in to your Instagram account with “Username” and “Password”.

Now, you will be able to log in to your account without getting the “Video upload failed. please try again later” error message while uploading the video.

Fix Instagram Video Selfie error by using an old version

After logging in, Go to the “Play store”.

Search “Instagram”.

Click on “Update” to update the latest version.

Check whether Instagram Video Selfie Verification issue is fixed. If none of the above 2 methods worked out, then you can try the next method.

Clear Instagram app cache to fix Instagram video selfie verification error

Follow the below steps to fix the video selfie verification error on Instagram.

Locate the “Instagram” app on your mobile.

Long press on the app icon.

Click on the “i” button.

Fix Instagram Video Selfie error by clearing Instagram cache

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options.

This includes “Notification”, “Permissions”, “Data usage” and more.

Click on “Storage” to go to storage information.

Click on “Clear Cache”.

Clear cache to Fix Instagram Video Selfie error

Try opening it again.

If you are not able to access your account by the above method, you can try the next method.

Uninstall and Reinstall Instagram to fix Instagram video selfie verification error

Few of the users have mentioned that they were able to fix this issue by uninstalling and reinstalling the Instagram app.

Uninstalling Instagram will clear the app’s data and cache.

Locate the “Instagram” app on your mobile phone.

Long press on the app icon.

Tap on the “i” button.

On the page, you’ll see multiple options.

Tap on the “Uninstall” button from the top of the page.

Uninstall and reinstall Instagram to fix Instagram Video Selfie error

Click on “Ok” to confirm uninstalling.

After uninstalling, wait for 24 hrs to 3 days before re-installing it again.

Locate Playstore or Appstore from your mobile.

Search for “Instagram”.

Select the Instagram app.

Click on “Install”.

After installing the app, try to log in with “Username” and “Password”.

Now, you will be able to fix the issue with Instagram.

Use another device for Instagram Video Selfie Verification

If the video won’t upload and you keep getting the error message on your phone, there may be a problem with your device.

Try to complete the Instagram video verification on a different mobile device.

Follow the below steps to do so.

Open the Instagram app on another mobile device. (If someone is already using the Instagram app on that mobile, you should log it off.)

Use another device for the Video Selfie Verification

Then, try to log in to your account and if it asks for a video selfie, click on the Next button.

Follow all the on-screen instructions to complete the video verification for your Instagram account.

Once the video gets uploaded successfully, your account will be activated immediately.

If you are not able to access your account by the above method, you can try the next method.

Turn on facial recognition on Facebook to complete Instagram video selfie verification

Follow the below steps to turn on facial recognition on Facebook.

Open the Facebook app.

Click on the three-lined menu button.

Scroll down, then select Settings & Privacy.

Then tap on Privacy Shortcuts.

Select Control Face Recognition.

Click on the section asking if you want Facebook to be able to recognize you in a photo.

Select On.

Turn on facial recognition on Facebook

Now that you have turned on the facial recognition settings in Facebook, you need to force close the Instagram app.

Then reopen it.

You should then try to complete the selfie video again.

This time, you might be able to complete the selfie video without receiving an error.

If you are not able to access your account by the above method, you can try the next method.

Change your internet connection to complete Instagram video selfie verification

Check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc.

Also, ensure that you are properly signed in to your network.

Instagram is particularly strict when it comes to its terms and conditions. 

Your IP address may have been banned, in which case you would get the video verification error. 

You can switch to any WiFi network and alter your Internet connection. 

Switch to your mobile data or another Internet connection if you are currently linked to a WiFi router.

If you are not able to access your account by the above method, you can try the next method.

Contact Instagram Support to fix Instagram video selfie verification error

You can also try reaching out to Instagram to inform them about your issues.

There are different ways to contact the Instagram support team.

A few of them are mentioned below.

  • Contact Instagram Support directly
  • Contact Instagram via Report link
  • Get answers from Quora and Reddit
  • Contact Instagram Support via Twitter and Linkedin
  • Use official Facebook pages
  • Contact Instagram Support through Email
  • Contact Instagram directly

Detailed step-by-step instructions to contact Instagram are provided below.

9 trusted ways to contact Instagram

FAQs

Why is Instagram asking for a Video Selfie?

This happens because Instagram doesn’t believe that you are a real human.
This occurs when you have done mass following / unfollowing people or liking all the posts or writing the same comment on all the posts etc. So, Instagram believes that you are not a real person.
Instagram uses video selfies to confirm your identity because photos and IDs can be digitally modified.
By using a video selfie that asks you to turn your head in different directions, Instagram gets to know that you’re a real person. That is why Instagram is asking for Video selfies.

Why is Instagram not accepting my video selfie?

Many users have reported that their video selfies were not accepted by Instagram even after sending it multiple times. Try the steps mentioned above in this article.
That should fix the issue. If not, keep on sending your video selfie every day till they accept it. It is based more on luck than anything else.

Wrapping Up

Hope you get an idea about fixing the Instagram Video Selfie verification error.

Kindly let us know if you have any queries.

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