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Fix: Instagram Video Selfie Verification Not Working Error

In my experience, Instagram diligently monitors user activities. If any suspicious activity is detected or if your account is accessed from unfamiliar sources, Instagram may prompt you to verify your identity.

This verification process typically involves entering your Instagram password or the verification code sent to your mobile number.

However, there are instances when Instagram requests a video selfie for identity verification. In these cases, you’ll need to upload a video selfie as part of the process.

Unfortunately, some users encounter challenges when attempting to upload their video selfies, resulting in an ‘Instagram Video Selfie Verification Not Working’ that displays on their screens, stating ‘Video upload failed, Please try again later.’ or ‘Your Information Couldn’t Be Confirmed‘ or ‘An unknown error has occurred. Please try again’

Here are a few different methods you should use to fix the Instagram Video Selfie Verification error effectively.

We will discuss each of these methods in detail below.

Use a Laptop or PC to complete the Instagram video verification

Follow the below steps to fix the Instagram Video selfie verification error.

  • Visit Instagram on any web browser on a PC / Laptop.
  • Click on the login button and enter your “Username” and “Password”.
  • A message will appear on your screen, click on the “Verify” button.
  • Follow the on-screen instructions and record your video.
  • After uploading the video, click on the “Submit” button.

Your account will be activated within 24 hours.

Use Facebook For Instagram Video Selfie Verification

If you have already linked Facebook to Instagram, you should try the following method.

  • Navigate to your Facebook settings.
  • Select “Password and Security.”
  • Click on “Two-Factor Authentication.”
  • Locate your Instagram profile and choose “Additional Methods.”
  • Find and select “Backup Codes.”
  • Keep trying the backup codes until one works. It may take a few attempts, but keep trying the backup codes until Instagram generates a new one and sends it to your email.

Note: Use a desktop computer (not the Instagram app) for this part.

From my experience and expertise, I’ve discovered that this method, which involves linking Facebook to Instagram, has proven to be incredibly useful for many users facing issues with ‘Instagram Video Selfie Verification Not Working.’ I’ve drawn insights from hundreds of user reports, solidifying its reliability.

User Experience Report Testimonial Instagram Video Selfie Verification Not Working Error

Use old version of Instagram for Instagram Video Selfie Verification

This issue might occur if you are using a new version of Instagram.

To fix it, you need to use an old version of Instagram. Follow the below steps to fix the Instagram selfie verification error.

  • Uninstall the current version of Instagram from your phone.
  • Download an older version of Instagram APK. You should download it from APK Mirror.
  • Click on the Instagram APK and install it.
  • Log in to your Instagram account with “Username” and “Password”.

Now, you will be able to log in to your account without getting the “Video upload failed. please try again later” error message while uploading the video.

  • After logging in, Go to the Play Store or App Store.
  • Search “Instagram”.
  • Click on “Update” to update the latest version.

Check whether Instagram Video Selfie Verification issue is fixed. If none of the above methods worked out, then you should try the next method.

Clear Instagram app cache to fix Instagram video selfie verification error

Here are the steps to address the issue of ‘Instagram Video Selfie Verification Not Working’ by clearing the Instagram cache.


  • Open your Android “Settings” page.
  • Tap “Apps” or “Apps and notifications.”
  • Scroll to or search for “Instagram” on the list of installed apps.
  • Tap “Instagram” > “Storage.”
  • Tap “Clear cache.”
Clear cache to Fix Instagram Video Selfie error


  • Tap the Instagram app icon on your iOS device and hold the app until a menu appears.
  • Tap “Remove app” on the menu.
  • Tap “Delete.”
  • Tap “Delete app.”
  • You should reinstall the Instagram app with a clean cache.

Try opening it again. If you are not able to access your account by the above method, you should try the next method.

Uninstall and Reinstall Instagram to fix Instagram video selfie verification error

Few of the users have mentioned that they were able to fix this issue by uninstalling and reinstalling the Instagram app.

Uninstalling Instagram will clear the app’s data and cache.

Use another device for Instagram Video Selfie Verification

If the video won’t upload and you keep getting the error message on your phone, there may be a problem with your device.

Try to complete the Instagram video verification on a different mobile device.

Follow the below steps to do so.

  • Open the Instagram app on another mobile device. (If someone is already using the Instagram app on that mobile, you should log it off.)
  • Then, try to log in to your account and if it asks for a video selfie, click on the Next button.
  • Follow all the on-screen instructions to complete the video verification for your Instagram account.
  • Once the video gets uploaded successfully, your account will be activated immediately.

Turn oN facial recognition on Facebook to complete Instagram video selfie verification

Turn on facial recognition on Facebook

Follow the below steps to turn on facial recognition on Facebook.

  • Open the Facebook app.
  • Click on the three-lined menu button.
  • Scroll down, then select Settings & Privacy.
  • Then tap on Privacy Shortcuts.
  • Select Control Face Recognition.
  • Click on the section asking if you want Facebook to be able to recognize you in a photo.
  • Select On.

Now that you have turned on the facial recognition settings in Facebook, you need to force close the Instagram app.

Then reopen it.

You should then try to complete the selfie video again.

This time, you might be able to complete the selfie video without receiving an error.

Change your internet connection to complete Instagram video selfie verification

Check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc.

Also, ensure that you are properly signed in to your network.

Instagram is particularly strict when it comes to its terms and conditions. 

Your IP address may have been banned, in which case you would get the video verification error. 

You can switch to any WiFi network and alter your Internet connection. 

Switch to your mobile data or another Internet connection if you are currently linked to a WiFi router.

Contact Instagram Support to fix Instagram video selfie verification error

You should also try reaching out to Instagram to inform them about your issues.

There are different ways to contact the Instagram support team.

Detailed step-by-step instructions to contact Instagram are provided below.

9 trusted ways to contact Instagram


Why is Instagram asking for a Video Selfie?

This happens because Instagram doesn’t believe that you are a real human.
This occurs when you have done mass following / unfollowing people or liking all the posts or writing the same comment on all the posts etc. So, Instagram believes that you are not a real person.
Instagram uses video selfies to confirm your identity because photos and IDs can be digitally modified.
By using a video selfie that asks you to turn your head in different directions, Instagram gets to know that you’re a real person. That is why Instagram is asking for Video selfies.

Why is Instagram not accepting my video selfie?

Many users have reported that their video selfies were not accepted by Instagram even after sending it multiple times. Try the steps mentioned above in this article.
That should fix the issue. If not, keep on sending your video selfie every day till they accept it. It is based more on luck than anything else.

Wrapping Up

Hope you get an idea about fixing the Instagram Video Selfie verification error.

Kindly let us know if you have any queries.

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