Home » Tech » How To Fix Ad Account Not Found Issue on Instagram? (2023)

How To Fix Ad Account Not Found Issue on Instagram? (2023)

Fix Ad Account Not Found Issue on Instagram
Time Required20 – 30 minutes
Skill LevelBeginner
Estimated Cost$0

Wondering how to fix the ad account not found issue on Instagram?

Yes, you are at the right place to learn about how to fix the ad account not found issue on Instagram.

Why is my ad account not found on Instagram?

The problem could lie with your device, your account, or with Instagram itself. Here are some specific things that could be happening:

  • Incorrect date and time settings on your device
  • Instagram app not updated
  • Corrupted Instagram app cache
  • Instagram is having a wider problem that affects more than just your app.

How To Fix Ad Account Not Found Issue on Instagram?

In this guide, we will discuss the following methods to fix the ad account not found issue while accessing your Instagram account.

1. Enable/Disable the Airplane mode

2. Update Date and Time settings

3. Update Instagram App

4. Clear the Instagram app cache and data

5. Contact Instagram

6. Wait it Out

We will discuss each of these in detail below.

Note:The following tips on resolving problems with the Instagram app will fix the issues with Android and iPhone versions of the Instagram app.

Enable/Disable the Airplane mode to fix the Instagram Ad Account Not Found Issue

Follow the below steps to enable/disable airplane mode to fix the ad account not found issue on Instagram.

Android:

Locate the “Settings” app on your mobile.

Select “Network & Internet”.

Enable/Disable “Airplane mode” to fix ad account not found issue on Instagram.

After you’ve tapped on “Network & Internet”, you’ll land on the network & internet page

On the Network & Internet page, you’ll see multiple options. This includes “Wi-Fi”, “Mobile networks”, “Data usage”, and more.

Scroll down until you see the “Airplane mode” option.

Enable airplane mode for a minute.

Network and internet to fix ad account not found issue on Instagram.

Then disable it.

For iOS:

If you are using iPhone, follow the below steps to fix it.

Swipe Up from your home screen.

Tap the Plane icon.

Wait for a minute.

Click the Plane icon again.

Now, try whether you will be able to log in to your Instagram ad account.

If you are not able to fix the error by the above method, you can try the next method.

Update Date and Time settings to fix the Instagram Ad Account Not Found Issue

Follow the below steps to enable/disable airplane mode to fix the ad account not found issue on Instagram.

Locate the “Settings” app on your mobile.

Search for “Date and Time”.

Click on Date and Time“.

Enable “Automatic date & time”.

Automatic date time Instagram fix ad account not found issue on Instagram.

Now, try whether you will be able to log in to your Instagram ad account.

If you are not able to fix the error by the above method, you can try the next method.

Update Instagram App to fix the Instagram Ad Account Not Found Issue

Check whether a new update is available on Playstore or Appstore for the Instagram app.

If there is an update available, then update it.

Sometimes updating Instagram can fix the “Ad account not found” issue on Instagram.

Follow the below steps to update Instagram.

Locate the Play Store or App Store app on your phone.

Search “Instagram”.

Click on Instagram.

Click on “Update” to update to the latest version.

instagram update fix the ad account not found issue on Instagram

Now, try whether you will be able to log in to your Instagram ad account.

If you cannot fix the error by the above method, you can try the next method.

Clear the Instagram App cache and data to fix the Instagram Ad Account Not Found Issue

Follow the below steps to fix the “ad account not found” issue on Instagram by clearing the app cache and data in Instagram.

Locate the “Instagram” app on your mobile.

Long press on the app icon.

Click on the “i” button.

Instagram cache fix ad account not found

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options. This includes “Notification”, “Permissions”, “Data usage” and more.

Click on “Storage” to go to storage information.

Thereafter, click on “Clear cache”.

Confirm the action by clicking on “Ok”.

Click on “Clear data“.

Confirm the action by clicking on “Ok”.

Return to the previous page.

Click on “Permissions”.

And from there, enable all of the permissions such as Camera, Contacts, Locate, Microphone, Phone, Storage, etc…

You must restart your phone after completing these procedures.

Then you’ll notice that the Instagram ad account not found issue has been rectified.

If your issue has not been resolved, you can try the next method.

Contact Instagram

You can also try reaching out to Instagram to inform them about your issues.

Follow the below steps to contact Instagram.

Open the Instagram app.

Click on your profile image in the bottom right corner.

Contact instagram directly to report ad account not found issue

Click on 3 horizontal lines on the top.

Report a problem to instagram to fix ad account not found issue

Click on Settings.

In the search bar, type “Report”. Now, you can see the option to “Report a problem”. Click on it.

Contact Instagram Report a problem  to fix ad account not found issue

A popup will come up. Click on “Report a problem”

Mention your issue and click on Submit.

In this way, you can contact Instagram.

In addition to it, there are different ways to contact the Instagram support team as mentioned in the article below.

9 trusted ways to contact Instagram

Wait it out

If it is not urgent, it is advisable to wait a few days before repeating the steps mentioned above.

Instagram Ad Account Fixes That Don’t Work

Unfortunately, there’s quite a bit of misinformation online when it comes to the Instagram Ad account not found issue.

One solution worth avoiding is that you need to link your Instagram Ad account to Facebook. This is not required.

You can run Instagram ads without a Facebook account or a Facebook Business Manager account. Previously, users could only run ads, manage campaigns, and track performance through Business Manager.

FAQs

What does Ad account not found mean?

Ad account not found means Instagram was not able to find your ad account in their database. This can occur due to numerous reasons such as not using the latest version of Instagram app, incorrect date and time settings etc. The fixes mentioned in this article will resolved the Ad account not found issue.

Wrapping Up

Instagram Ad account not found issue is very common, but they are also very easily solvable.

In this guide, we have detailed each and every step to resolve the ad account not found issue on Instagram.

Hopefully, one of the methods described in this article has helped fix the issue and you can once again access your Instagram ad account.

Hope you got an idea about fixing the Instagram issue “ad account not found”. Kindly let us know if you have any queries.

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