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How To Fix Ad Account Not Found Issue on Instagram?(2022)

fix the ad account not found problem on Instagram.
Illustration by Thierry Fousse from Ouch!

Wondering how to fix the ad account not found issue on Instagram?

Yes, you are at the right place to learn about how to fix the ad account not found issue on Instagram.

In this guide, we will discuss the following methods to fix the ad account not found issue while accessing your Instagram account. 

1. Enable/Disable the Airplane mode

2. Update Date and Time settings

3. Update Instagram App

4. Clear the Instagram app cache and data

5. Contact Instagram

6. Wait it Out

We will discuss each of this in detail below.

Enable/Disable the Airplane mode

Follow the below steps to enable/disable airplane mode to fix ad account not found issue on Instagram.

Locate the “Settings” app on your mobile

Select “Network & Internet”.

Enable/Disable “Airplane mode” to fix ad account not found issue on Instagram.

After you’ve tapped on “Network & Internet”, you’ll land on the network & internet page

On the Network & Internet page, you’ll see multiple options. This includes “Wi-Fi”, “Mobile network”, “Data usage”, and more.

Scroll down until you see the “Airplane mode” option.

Enable airplane mode for a minute.

Network and internet to fix ad account not found issue on Instagram.

Then disable it.

Now, try whether you will be able to log in to your Instagram ad account. If you are not able to fix the error by the above method, you can try the next method

Update Date and Time settings

Follow the below steps to enable/disable airplane mode to fix ad account not found issue on Instagram.

Locate the “Settings” app on your mobile

Search for “Date and Time”.

Click on Date and Time“.

Enable “Automatic date & time”.

Automatic date time Instagram fix ad account not found issue on Instagram.

Now, try whether you will be able to log in to your Instagram ad account. If you are not able to fix the error by the above method, you can try the next method

Update Instagram App

Check whether a new update is available on Playstore or Appstore for the Instagram app. If there is an update available, then update it. Sometimes updating Instagram can fix the “Ad account not found” issue on Instagram.

Follow the below steps to update Instagram.

Locate the Play Store or App Store app on your phone

Search “Instagram

Click on Instagram

Click on “Update” to update the latest version

instagram update fix the ad account not found issue on Instagram

Now, try whether you will be able to log in to your Instagram ad account. If you are not able to fix the error by the above method, you can try the next method

Clear the Instagram App cache and data

Follow the below steps to fix the “ad account not found” issue on Instagram by clearing app cache and data in Instagram.

Locate the “Instagram” app on your mobile.

Long press on the app icon

Click on the “i” button.

Instagram cache fix ad account not found

After you have tapped on the “i” symbol, you will land on the app information page.

On the page, you will see multiple options. This includes “Notification”, “Permissions”, “Data usage” and more.

Click on “Storage” to go to storage information

Thereafter, click on “Clear cache”.

Confirm the action by clicking on “Ok”.

Click on “Clear data“.

Confirm the action by clicking on “Ok”.

Return to the previous page.

Click on “Permissions”.

And from there, enable all of the permissions such as Camera, Contacts, Locate, Microphone, Phone, Storage, etc…

You must restart your phone after completing these procedures.

Then you’ll notice that the Instagram ad account not found issue has been rectified. If your issue has not been resolved, you can try the next method.

Contact Instagram

You can also try reaching out to Instagram informing them about your issues. There are different ways to contact the Instagram support team.

A few of them are mentioned below.

  • Contact Instagram Support directly
  • Get answers from Quora and Reddit
  • Contact Instagram Support via Twitter and Linkedin
  • Use official Facebook pages
  • Contact Instagram Support through Email
  • Contact Instagram directly

Detailed step-by-step instructions to contact Instagram are provided below.

8 trusted ways to contact Instagram

Wait it out

If it is not urgent, then it is advisable to wait for a few days before repeating the steps mentioned above.

Wrapping Up

Instagram Ad account not found issue is very common, but they are also very easily solvable.

In this guide, we have detailed each and every step to resolve the ad account not found issue on Instagram.

Hopefully, one of the methods described in this article has helped fix the issue and you can once again access your Instagram ad account.

Hope you got an idea about fixing the Instagram issue “ad account not found”. Kindly let us know if you have any queries.