If your Echo device isn’t playing any iHeartRadio music, it’s likely not a permanent problem. Here’s how to get iHeartRadio working correctly on your Echo again.
Note: Instructions in this article apply to all Alexa-enabled devices, including the Amazon Echo, Echo Show, and Echo Dot.
Why is Alexa Not Playing iHeartRadio?
iHeartRadio not playing on Echo devices can be caused by an out-of-date Alexa app or an inability to connect to a Wi-Fi or cellular internet connection.
The iHeartRadio service being down or offline can also cause Alexa to not play iHeartRadio.
How to Fix it When Alexa is Not Playing iHeartRadio
Here are the best solutions for how to fix iHeartRadio problems on Alexa-enabled device.
1. Check if iHeartRadio’s down. The iHeartRadio service could be experiencing a server outage or other technical issue.
2. Check your phone’s internet connection. The quickest way to do this is to open another app that needs an internet connection.
If your Wi-Fi is slow or completely down, turn it off and try using your phone’s cellular connection to access Alexa app. If your Mobile data is slow or completely down, turn it off and try using your Wi-Fi to access Alexa app.
The process of switching between Wi-Fi and Cellular connection depends on your platform: Android [How to Switch Between Mobile Data and Wi-Fi on Android], iPhone [How to Switch to Mobile Data or Wi-Fi on an iPhone]
You can also toggle Airplane Mode on and off on your Android device or toggle Airplane Mode on and off on your iPhone.
3. Restart your Echo device. Restarting your echo device will often clear most problems. So take a moment to reboot your device to see if it resolves problems with iHeartRadio not connecting with Amazon Echo devices.
4. Unplug the Echo device. You have to unplug it for 30 seconds and plug it in again.
5. Remove the iHeartRadio skill and add it again. To remove the iHeartRadio skill, Open the Alexa app, Select More > Settings > Music & Podcasts > iHeartRadio > Disable Skill. To connect iHeartRadio with Alexa, open the Alexa app and go to More > Settings > Music & Podcasts > Link New Service > iHeartRadio.
6. Uninstall and reinstall the Alexa app. If nothing else has worked to this point, take the time to completely uninstall Alexa from your Android or iPhone. Then reinstall the Alexa app on your device to the latest version.
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