Home » Software & Apps » Apps » 8 Ways to Fix FAFSA “An Unknown Error Has Occurred”

8 Ways to Fix FAFSA “An Unknown Error Has Occurred”

How to Fix FAFSA "An Unknown Error Has Occurred"

This guide provides tested and proven solutions to fix “An unknown error has occurred. Please try again later or close all browser windows and start over.”

How to Fix FAFSA “An Unknown Error Has Occurred”

Here are the best solutions to fix the FAFSA unknown error.

1. Verify address information. Ensure that the address information is entered correctly. This is the fix which worked for many.

Comment
byu/Catt-98 from discussion
inFAFSA
Comment
byu/yesod2021 from discussion
inFAFSA
Comment
byu/yesod2021 from discussion
inFAFSA
Comment
byu/yesod2021 from discussion
inFAFSA
Comment
byu/yesod2021 from discussion
inFAFSA

2. Close all browser windows as mentioned in the error message. You can also try a different browser or browse in an incognito window.

Comment
byu/yesod2021 from discussion
inFAFSA

3. Clear your browser cache. To resolve various problems that may arise while accessing FAFSA website, you can address them by clearing your browser cache.

Clear cache quickly via Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac). Otherwise, try your browser’s Settings, Privacy, or Advanced options.

Tip: You can perform a hard reload of FAFSA website to bypass the browser’s cache and force it to download the latest version of the pages. To do this, hold down the Shift key and press F5 (Windows) or Command + Shift + R (Mac).

4. Use a VPN, especially for users residing outside the US.

Comment
byu/yesod2021 from discussion
inFAFSA
Comment
byu/yesod2021 from discussion
inFAFSA

5. Update Browser. Consider updating your browser to ensure you have the latest version. Follow these steps to accomplish that:

On Google Chrome: Click the three dots in the top right corner, then select Help > About Google Chrome.

On Firefox: Click the three lines in the top right corner, then select Help > About Firefox.

On Safari: Click Safari in the top menu bar, then select Preferences > General > check the box next to Automatically check for updates.

6. Disable browser extensions. Browser extensions can be useful but might cause conflicts, disrupting FAFSA loading if corrupt or buggy. Try disabling extensions to check for connectivity issues.

On Google Chrome: Click the three dots in the top right corner >  More tools > Extensions

On Firefox: Click the three lines in the top right corner > Add-ons > Extensions

On Safari: Click Safari in the top menu bar, then select Preferences > Extensions

7. Wait for some time and try on a different wifi network.

Comment
byu/yesod2021 from discussion
inFAFSA

8. Contact FAFSA support. If none of the above fixes work, contact FAFSA support for assistance.

Was this page helpful?

Thanks for your feedback!