Low sound on Disney+ is a common problem that can manifest as a barely audible volume or a noticeable difference in volume compared to other apps or channels.
This page covers all of the tested and proven solutions for how to fix low sound on Disney+ when watching content on your computer, TV, or mobile device, in addition to some tips for how to prevent the issue from happening again in the future.
Why is Disney+ Sound Low?
Low Sound on Disney+ is usually caused by:
- Incorrect audio settings: Your device’s audio settings may not be configured correctly for Disney+.
- Outdated audio drivers: Outdated audio drivers can also lead to sound issues on Disney+.
- Audio format compatibility: Disney+ supports a variety of audio formats, and some devices may not be compatible with all of them.
- Hardware problems: Damaged or loose HDMI cables, faulty audio output ports, or outdated sound drivers can all contribute to low audio volume.
How to Fix Low Sound on Disney+
Here are the best solutions to resolve low sound on Disney+:
1. Verify audio settings: Ensure your device’s volume is turned up and that the sound is not muted. Additionally, check the volume control on your external audio devices.
- On Windows, Select Settings > System > Sound
- On Mac, Apple logo (top left corner) > System Preferences > Sound
- On Android, Settings > Sound > Volume
- On iOS, Settings > Sounds & Haptics > Volume
Note: If you’re using a streaming device, such as a Roku or Chromecast, you may need to adjust the audio settings on the device itself.
2. Adjust audio format: If you’re using an older device, it may not be compatible with the newer audio formats supported by Disney+. Try changing the audio format to stereo or 5.1 surround sound to see if that improves the sound quality.
3. Validate internet connection: A slow or unstable internet connection can also cause sound problems on Disney+. Ensure you have a strong internet connection before attempting to watch a Disney+ video.
4. Restart your device: Sometimes, a simple restart can resolve minor glitches that may be causing low sound on Disney+. To restart your device, hold down the power button until a menu appears. Then, select the option to restart your device.
5. Update audio drivers: Outdated audio drivers can cause various sound problems, including low volume. To update your audio drivers, visit your device manufacturer’s website and download the latest drivers for your device.
- On Windows, Press Win + X on your keyboard and select Device Manager > Sound, video and game controllers > Update driver.
- On Mac, Tap on Apple logo (top left corner) > About This Mac > System Report > Audio category.
6. Inspect HDMI Cable and Ports: If you’re using an HDMI cable to connect your device to your TV, inspect the HDMI cable for any damage or fraying. Ensure the HDMI cable is securely connected to both your device and the TV.
Try connecting your device to a different HDMI port on the TV. If the HDMI cable is damaged, replace it with a new one.
7. Uninstall and reinstall Disney+: If you’ve tried all the above steps and you’re still experiencing low sound on Disney+, try uninstalling and reinstalling the app. This can sometimes fix corrupt or outdated files that may be causing the problem.
8. Contact Disney+ customer support: If you’ve exhausted all the aforementioned steps and you’re still encountering low sound, reach out to Disney+ customer support for further assistance. They may be able to identify the root cause of the issue and provide additional troubleshooting steps.
Was this page helpful?
Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
You can read more about the team here.