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10 Ways to Fix Disney Plus Login Screen Black Issue (2022)

fix disney plus login black screen
Illustration by Tatyana Krasutskaya from Ouch!

Wondering how to fix the Disney Plus login screen black issue.

Yes, you are at the right place to learn about fixing the black screen issue on Disney Plus login screen.

Various factors might be the cause of this problem. For example, if you try to access Disney Plus and get a blank screen, it may be due to the fact that Disney has blocked your IP address, preventing you from accessing their content. This is either because your profile has been reported as having ‘suspicious’ activity, or because the service is preventing you from starting a new ‘free trial run’ from a different email address. 

A few of the other reported issues are as follows.

  • Browser extensions that have been enabled.
  • A Faulty Disney Server.
  • The application files are corrupt.
  • An Error with the Disney Plus Internet Connection.
  • Disney Plus cache files are present for this reason.

In this guide, we will explain what you should do when the login screen turns black on Disney Plus. Following are a few of the methods to fix the issue.

1. Disable browser extensions

2. Check the internet connection

3. Test by watching another show

4. Check the Disney+ servers

5. Clear cache files

6. Turn Off VPN

7. Clear Browser Cache and Cookies

8. Run Malwarebytes. 

9. Update or reinstall the Disney+ application

10. Report the problem to Disney Plus

We will discuss each of these methods in detail below.

Disable browser extensions

Extensions are third-party browser add-ons that give additional functionality to the websites you visit. Some websites, however, are incompatible with browser extensions and may not function properly.

Before using Disney Plus, disable any extensions you may have installed.

To disable your browser extensions, follow the instructions below: 

Open your browser and go to the top right corner of your screen to the Options button. 

Now, go to Settings and click the Extensions option from the left-hand menu. 

Finally, disable all browser add-ons.

Once done, go back to Disney Plus and check if the black screen issue is now solved.

Check the internet connection

The first step is to check your internet connection. Check to see if your device is connected to the internet and if your network is up and running.

Disney+ demands a minimum of 5Mbps for normal quality and 25Mbps for 4K streaming. If your internet connection is poor or unstable, you’ll need to restart your WiFi router. You may use Fast.com to check the performance of your network.

Fast Speed checker

You can also see the complete information about your internet connection and stability such as upload and download speed by clicking on show more info.

Fast internet Speed checker info

Reset your router or modem if your internet is poor. To restart your router, disconnect it and wait for 5 to 10 seconds before plugging it back in.

After you have restarted your device, check the speed again. Contact your ISP if your network continues to fluctuate (Internet Service Provider).

Test by watching another show

It is possible that Disney Plus shows will be unavailable for watching due to temporary bugs. Return to the media library and play another movie or TV show if you get a blank screen on Disney Plus.

This allows you to determine whether the issue is with the platform or the show you’re attempting to watch.

If you’re only having problems with a single title, use the last option listed below to contact Disney Plus support.

Check the Disney+ servers

Always determine if the problem is on your end or with Disney Plus before making any changes to your device.

You may accomplish this by using third-party services like Downdetector, which allows you to check the current health of its servers as well as any previous troubles they’ve had.

For the time being, if the servers are down, the best thing to do is wait. You can, however, attempt the other options listed below to fix the problems.

Clear cache files

Follow the below steps to fix the Disney Plus login screen black issue by clearing the cache from the Disney Plus app. 

Open the “Settings” on your mobile phone. 

Click on “More settings“.

More settings

Scroll down and click on the “App Manager” option.

App Manager

Search for “Disney Plus” in the search bar.

Select “Disney Plus” from the search result. 

Click on the “Storage” option. 

App Storage info

Click on the “Clear Cache” option. 

App Storage

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Turn Off VPN

If you’re using a VPN on your device, make sure it’s turned off before trying to access Disney Plus. Some VPNs don’t work along with other apps and might cause connection problems by disrupting your network’s flow.

VPNs also change your IP address at random to protect your identity, making it impossible for your device to contact Disney Plus’ servers.

Furthermore, VPNs alter your IP address at random to keep your identity hidden, making it difficult for the Disney Plus servers to communicate with your device. To access Disney Plus in this situation, you may need to deactivate your VPN.

If you don’t want to go online without safety, consider trying to use alternative VPNs such as PureVPN.

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Clear Browser Cache and Cookies

If you are accessing Disney+ through a laptop or desktop, then it is advisable to clear browser cache and cookies.

Temporary data is stored on your device by search browsers to help them load pages faster. Caches and cookies, on the other hand, might build up over time and get corrupted as a result of unforeseen issues.

Clear your browser’s data to remove corrupted files and solve the problem.

Follow the below steps to clear browser cache and cookies.

Open your browser and hold down the CTRL + H keyboard shortcut for the history of your browser.

Then, in the side drawer, select Clear Browsing Data.

Clear Browsing Data

Change the Time Range to All-Time and add caches and cookies.

Finally, to get started, click Clear Data.

Clear Data

Log back into your Disney Plus account to see if the problem has been resolved after clearing your browsing data.

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Run Malwarebytes 

Do you have any other problems with your device? Sometimes, your device might be under attack by a virus or malware. Viruses use all of your system resources, reducing the performance of your device and the applications installed on it.

Download Malwarebytes and do a full system scan if you think your device is infected. With a simple button press, this will scan your storage for any infected files and erase them from your device.

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Update and Reinstall Disney+ application

Update the Disney Plus app from the Google Play Store or App Store.

If your Disney Plus app is not updated to the latest version, try updating the Disney Plus app.

Update Disney+ application

Follow the below steps to fix the Disney Plus login screen black issue by updating the Disney app:

Open the Play Store or App Store on your mobile phone. 

Search for the Disney Plus App in the search bar.

Select the Disney Plus App from the search results.

Click on the “Update” option from there.

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Reinstall Disney+ application

Follow the below steps to fix the Disney Plus login screen black issue by reinstalling the Disney app:

First, delete the Disney Plus app.

Open the Play Store or App Store on your mobile phone. 

Search for the Disney Plus app in the search bar.

Select the Disney Plus App from the search results.

Once the installation is finished, click on the “Open” option from there.

Check whether the Disney Plus login issue is fixed now. If not, try the next method.

Report the problem to Disney Plus 

If you’re still having trouble watching your favorite episodes on Disney Plus, we recommend contacting their support team.

Visit their Help Center to get in touch with customer service by live chat or phone. To assist their staff in resolving the issue faster, make sure you offer all the required facts, such as your account information, the device you’re using, and the show you’re attempting to view.

You may also go through the Help Center’s guidelines to see if you can find any answers.

This concludes our tutorial on resolving the Disney Plus login black screen issue. 

FAQs

How To fix Disney Plus black screen problem on Safari?

If the Disney+ blank login screen on your MacBook does not function and remains black, you may have an Adblocker or add-ons loaded in your browser that is causing the issue. Before attempting to enter Disney Plus, make sure your browser’s adblocker and add-ons are deactivated or uninstalled. You can also try the 9 other methods mentioned in the article to fix this issue.

Wrapping Up

In this guide, we have looked at 10 different methods to fix the Disney Plus login black screen issue. We have also discussed 5 potential causes of this login black screen issue on Disney Plus.

Hope you have got an idea about how to fix the Disney Plus login black screen issue.

Kindly let us know if you have any queries.