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17 Ways to Fix Crunchyroll Not Working on a Sony TV

This article covers the best solutions for when Crunchyroll isn’t working properly on a Sony smart TV.

Whether your Crunchyroll app is slow, won’t stop buffering, keeps crashing, or even completely disappears, this page will provide several quick fixes to get your Crunchyroll streaming properly again.

Why Can’t I Get Crunchyroll Working On My Sony Smart TV?

Crunchyroll technical issues on smart TVs, such as those made by Sony, are usually caused by:

  • Out-of-date operating system
  • Out-of-date Crunchyroll app
  • Internet connectivity problems
  • Crunchyroll service outages
  • Location conflicts

How to Fix Crunchyroll Not Working on Sony Smart TV

Here are all of the best solutions for Crunchyroll problems on Sony’s smart TVs.

1. Check your Sony TV’s internet connection. The easiest way to do this is to try another app that also requires access to the internet.

If your Sony smart TV is experiencing internet connectivity issues on multiple apps, a router reboot could be the solution.

  • Unplug the router and modem. Wait at least 30 seconds. Plug in the modem and turn it on.
  • Wait at least 60 seconds and then plug in the router. Press the power button to turn it on, if needed.
  • Wait at least 2 minutes before testing or using the devices.

2. Check if Crunchyroll is down. The Crunchyroll service itself could simply be experiencing server or other technical issues.

3. Try another Crunchyroll content. Crunchyroll issues can sometimes affect specific shows or episodes. If other Crunchyroll content streams fine and the program you want to watch doesn’t try waiting an hour or so for the issue to remedy itself.

4. Power cycle Sony smart TV. The easiest method to fix the Crunchyroll not connecting to the Sony smart TV issue is to restart the entire TV.

Unplug the TV power cord for 30 seconds, then plug it back in.

5. Reset Network Connection. Resetting the network connection on a Sony TV typically involves clearing network-related settings and configurations.

Press the Home button on the remote. Select Settings > System Settings > Set Up > Network > Refresh connection.

6. Restart the Crunchyroll app. If you continue to have Crunchyroll not working on your Sony smart TV, you can try to restart Crunchyroll on your smart TV to fix the issue.

Press the Home button on the remote. Wait for the task switcher to appear. Select the Crunchyroll app in the task switcher. Press the down or the enter button on the remote. Select OK to confirm the action.

7. Update the Sony Crunchyroll app. Download and install the latest Crunchyroll app update. If you can’t see the Update option, you already have the latest version installed.

Press the Home button on the remote and head to Google Play Store > My Apps > Crunchyroll. Check the description of the app for updates > Tap Update

8. Update Sony smart TV’s firmware. To update your Sony smart TV’s operating system, press the Help button on the remote, then select Help > Customer Support > Software Update > Network. Choose Yes to download and install updates.

9. Use a wired internet connection. Rather than connecting your TV to the internet via Wi-Fi, which can sometimes be too slow for streaming Crunchyroll, connect it directly to your internet router via a cable connection.

Tip: An Ethernet cable is the common way to connect a smart TV to an internet router or modem, though a coaxial cable can also be used when ethernet isn’t an option.

10. Log out of Crunchyroll and log back in again. Quickly sign out and then back in to refresh the app and potentially fix any glitches affecting your Sony smart TV Crunchyroll app.

11. Use your real location. Crunchyroll can disable accounts that appear as though they’re lying about their region.

12. Turn off your VPN. Crunchyroll is known to block accounts that use a VPN.

13. Sign all accounts out of Crunchyroll on all devices. Open the Crunchyroll app or website on any device and sign out from all devices. It’s possible that too many people were accessing your Crunchyroll account simultaneously.

14. Uninstall the Sony smart TV Crunchyroll app. Delete the Crunchyroll app from your Sony smart TV and then reinstall it again.

To uninstall the Crunchyroll app, press the Home button on the remote. Select Settings > Apps > See all apps > Crunchyroll > Uninstall.

Tip: If you suspect a stranger is accessing your Crunchyroll account, change your password to prevent them from logging in.

15. Clear the Crunchyroll app cache. Over time, apps accumulate temporary data and cache files that can sometimes cause performance issues. Resetting the app clears these caches and data, potentially improving its speed and responsiveness.

Press the Home button on the remote. Navigate to Settings > Apps > See all apps > Show system apps > Crunchyroll > Proceed to clear cache and data.

16. Reset Sony smart TV. If none of the above fixes get Crunchyroll working, perform a hard reset on your TV to remove all apps and settings and return it to its as-new state. This can often fix a host of problems.

Press the Home button on your TV. Select Settings icon. Follow the steps based on your smart TV model.

  • System > About > Reset > Factory data reset > Erase everything > Yes.
  • Device Preferences > Reset > Factory data reset > Erase everything > Yes.
  • Storage & reset > Factory data reset > Erase everything > Yes.

17. Cast Crunchyroll to your Sony smart TV. If you still can’t get the Sony smart Crunchyroll app to work on your smart TV, try casting content to it from the Crunchyroll app on your smartphone, tablet, or computer.

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