When Crackle is not working on Roku, it can manifest in a few different ways.
- Nothing happens when you select the Crackle icon.
- Crackle starts to load but freezes on the logo loading screen.
- When the Crackle app launches only a black screen appears and nothing happens.
Normally, there’s no error code and the screen will just freeze either on the logo or the blank screen. The following tips will help you troubleshoot this issue and fix it.
Causes of Crackle Not Working on Roku
When you use Crackle on Roku, you’re dealing with two different online services, so there are multiple points of failure. There could be an issue with the Crackle service, with the Roku connection to your TV, or something to do with your internet connection itself.
Because of this, it’s important to first verify these services are working. Then move on to checking your Wi-Fi network, your internet connection, and then issues with the Roku streaming player itself.
How to Fix Crackle Not Working on Roku
This issue applies to all Roku streaming players including Roku Express, Roku Streaming Stick, Roku Ultra, and Roku Streambar.
1. Check to see if Crackle is down. If Crackle is down, it won’t work on your Roku.You can check social media sites like Twitter for mentions of an outage, or use a site that reports website outages.
Tip: If Crackle is down, all you can do is wait for it to come back up.
2. Check your internet connectivity. If your internet connection is slow, or your Roku has a weak connection to your Wi-Fi, you’ll have trouble streaming content from apps like Crackle. In that case, you’ll need to improve your internet speed for Crackle to work on your Roku.
You can check this by installing a speed test app or using a speed test website. For the most accurate results, run the test using your phone in close proximity to your Roku device, and make sure it’s connected to your Wi-Fi network and not using cellular data during the test.
3. Restart your network equipment. If you notice network connectivity problems or slow download speeds, try restarting your network equipment.
To restart your network equipment: Unplug your router and modem from power, wait at least 30 seconds, then plug the modem back in. When the modem has established a connection, you can plug the router back in.
4. Improve your Wi-Fi connection. If you notice a slow or weak internet connection in the vicinity of your Roku, but your speeds are better elsewhere in the home, you may need to reposition your network hardware, reposition your Roku device, or make other tweaks to improve your Wi-Fi connection.
Note: If your Roku has an ethernet port, use that to connect to your modem or router and check to see if Crackle works over the wired connection.
5. Try your other Roku channels. If your internet connection seems fast enough, try some of your other Roku channels. If they don’t work, then you should suspect a larger issue with the Roku, like a firmware problem.
If your other streaming apps work, then you can focus on issues with Crackle itself.
6. Make sure your Crackle account is still active. If you can log into your Crackle account on other devices, double-check the Crackle profile you’re trying to use on Roku still exists.
Also, verify your Crackle account credentials. Try logging into the Crackle app on your Roku again, being especially careful to enter your login details correctly.
If all else fails, try changing your Crackle account password, and then reconnect your Crackle app on Roku using that new password.
7. Clear the Roku’s cache. If the cache is full or contains corrupt data, clearing it out might fix your problem. To clear the cache, press Home on the remote five times, Up once, Rewind twice, and Fast Forward twice.
Note: This process may take several minutes to complete.
8. Restart your Roku device. If there’s a problem with the Crackle app or the Roku device itself, restarting the device may fix the problem. This will force the Crackle app to close and restart as well.
To restart your Roku, navigate from the home screen to System > System Restart > Restart, then wait for the device to shut down and restart.
Note: If you notice the power light on your Roku device flickering when you plug it in, you could have a faulty power port. Try a different power cable. If the light still flickers, you may need to replace your Roku streaming device.
9. Update your Roku. Your Roku should update its firmware and your installed apps automatically under normal circumstances, but sometimes you need to do it manually. If your Roku or Crackle app have any available updates, installing them may fix your problem.
Here’s how to check for firmware and app updates on Roku: Press home on your remote, then navigate to Settings > System > System Update > Check Now.
10. Reinstall the Crackle app on your Roku. In some cases, a malfunctioning Roku channel can be fixed by removing it and then adding it again.
Here’s how to remove Crackle: Press Home > Streaming Channels > Crackle > Remove channel.
You can then re-add the channel: Press Home > Streaming Channels, type Crackle in Search Channels, select Crackle, then select Add Channel.
11. Turn off your VPN. If you use a VPN to connect your router or Roku device to the internet, your VPN may be causing connection issues. Turning off your VPN and connecting to the internet directly may resolve your Crackle channel issues.
12. Troubleshoot your Roku remote. You may need to reset the Roku remote and then pair it with your Roku streaming device again. If you can’t get your remote to work, try launching the Crackle channel with the Roku mobile app instead.
13. Check Roku parental controls. Make sure that the Roku account you’re trying to use isn’t blocked from launching the Crackle content that you want to watch.
14. Reset your Roku streaming device. This will factory reset your Roku, which means it will erase everything from the device and restore it to its original state. After the process has finished, you’ll need to download and install updates, and then download all of your channels again.
To factory reset a Roku: Navigate to Settings > System > Advanced > System Settings > Factory Reset, then enter the provided code.
Note: When you restart after the reset, you’ll also notice that all of your channels are gone. You’ll need to re-add them.
To log out of Crackle on most newer Roku devices, including Roku 4, 3, Streaming Stick, Express, and Roku TV, open Crackle and choose a profile if prompted. From the menu on the left, select Settings, then select Sign Out > Yes.
There’s no easy way to change the Crackle user account on Roku, but there’s a workaround. Go to your Roku home screen and navigate to My Channels. Highlight the Crackle app and press the star button on your remote. From the editing settings, select Remove Channel. Then, go back to your Roku Home screen, find the Channel Store, and reinstall Crackle using your preferred Crackle account.
Finding your “My List” listing on Crackle is the same across any platform with which you access Crackle, including Roku. Launch Crackle, choose a watch profile if prompted, then select My List from the top menu.
To get Crackle on your Roku device, navigate to the Roku Channel Store and find Crackle, then click Add Channel. Or, plug in your Roku, then navigate to Streaming Channels on your screen. Search for and select Crackle, then select Add Channel.
Was this page helpful?
Rachel Turner is a technology writer and streaming expert with over 5 years of comprehensive experience in the dynamic world of digital entertainment.
Rachel has meticulously researched, tested, and documented solutions for common streaming hiccups. Whether you’re facing buffering problems, login issues, or any other streaming-related challenge, Rachel Turner is your reliable source for definitive solutions in the ever-evolving world of digital entertainment.