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How to Fix Civilization Not Updating on a Mac

If you’re frustrated when Civilization won’t update on the Mac, we’ve got some potential solutions you can try to troubleshoot the issue.

What Causes Civilization to Fail to Update on Mac?

If you can’t update Civilization on Mac, this can be for a number of reasons with some being easier to fix than others. Here’s a quick overview of why Civilization might not be updating.

  • The Civilization servers are down. Sometimes, Civilization’s servers can be down, so it’s a good idea to check if the issue is on your end or theirs first before doing anything else.
  • A VPN or firewall is blocking access to Civilization. If your VPN or firewall is set up to block a lot of activity, you may find it impossible to update Civilization while it’s active.
  • Your Mac isn’t compatible with Civilization. Got an aging Mac? A recent update may mean you can no longer play Civilization on that Mac.
  • Your Civilization install is corrupt. Sometimes, the Civilization files can fail so you’ll need to uninstall and reinstall it or opt to run Civilization via your browser.

Note: When Civilization won’t update, you won’t lose any files or progress as Civilization data is stored on the cloud. You simply won’t be able to access it.

How to Fix the Civilization Update Error on Mac

Follow the steps below to fix the Civilization update error you may be seeing when trying to update it on Mac. Not all of these may apply to your situation but follow them in order and skip any that aren’t relevant. 

1. Check your Mac is online. Check you’re currently online and have a strong internet connection. If you aren’t online, you can’t update Civilization.

2. Restart your Mac. It’s a simple solution but restarting your Mac often fixes many issues and that can include problems updating Civilization.

3. Launch Civilization from your browser. If you keep seeing an “upgrade failed” message, try playing Civilization via your web browser instead of using the app. By doing so, the latest version of Civilization player will be installed so you can continue playing.

4. Try using a different web browser. If you also can’t get Civilization to launch from your browser, try using a different one. Civilization recommends using Google Chrome or Firefox rather than Safari.

5. Uninstall and reinstall Civilization. Uninstall the Civilization app from your Mac and try reinstalling it. This can fix issues with corrupt files.

Note: Make sure to download Civilization from a reputable source.

6. Update your Mac. Sometimes updating your Mac can fix many common issues, including running Civilization successfully.

7. Disable your VPN or firewall. If you use either a VPN or a firewall, the update may fail due to network issues. Disable them temporarily to update Civilization.

8. Reset Civilization settings. If you’re willing to delve into some settings on your Mac, navigate to Library > Preferences then delete everything in the Civilization folder.

Note: To access the Library folder, with either the desktop or a Finder window as the frontmost application, hold down the Option key and select the Go menu. The Library folder appears as one of the items in the Go menu.

9. Download Civilization to a USB flash drive on another Mac. If you’ve tried removing all traces of Civilization on your current Mac, try downloading a new version of it via a different Mac. It requires you to have another Mac available (or from a friend), but it may fix the issue.

10. Contact Civilization support. If you’ve tried all these steps and Civilization still won’t work, contact Civilization customer support with your Civilization username, any error messages you’ve received, the model name of your Mac, and which version of macOS your Mac is running.


How do I delete Civilization from my Mac?

If you decide you don’t want to use Civilization anymore, you can permanently delete it from your system. First, make sure you’ve quit and completely closed down the Civilization application. Locate the Civilization application icon in your Mac’s Applications folder, then drag and drop Civilization into the Trash and Empty it. Note that this removes Civilization from your system, but does not get rid of your Civilization account.

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