Home » Tech » Fix: Cinemark App Not Working (2022)

Fix: Cinemark App Not Working (2022)

This guide will walk you through a series of solutions to fix the Cinemark app when it stops working.

Note: The following tips on resolving problems with the Cinemark app will fix the issues with Android and iPhone versions of the Cinemark app.

Why is Cinemark App Not Working?

The problem could lie with your device, your network, or with Cinemark itself. Here are some specific things that could be happening:

  • Cinemark app is having a wider problem that affects more than just your app.
  • You’re not properly connected to the internet.
  • Lack of free space on your device.
  • Your app’s cache is corrupted in some way.
  • Permissions have been denied that are necessary for some things to work.

How to Fix “Cinemark App Not Working”?

There are a number of proven tech tips that can prevent the Cinemark app from stopping, freezing, and crashing.

It’s best to work through them in the order listed below as these solutions are organized from simplest and quickest to more complex and lengthy.

Fix 1: Restart your device

Try restarting your mobile phone. Most phone-related problems can be fixed by restarting your phone.

Follow the below steps to restart your mobile phone.

Hold down the power button until the shutdown menu appears.

Choose the “Power off” icon.

Once the device completely shuts off, start it back up by holding the power button.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 2: Check the internet connection on your mobile phone

Check whether you have a proper internet connection.

You need to make sure of its connectivity, network availability, proper connection with the system, etc. Also, ensure that you are properly signed in to your network.

Fix 3: Enable/Disable the Airplane mode

Follow the below steps to enable/disable airplane mode to fix the Cinemark app not working issue.

For Android users

  • Locate the “Settings” app on your mobile.
  • Select “Network & Internet”.
  • On the Network & Internet page, you’ll see multiple options. This includes “Wi-Fi”, “Mobile networks”, “Data usage”, and more.
  • Scroll down until you see the “Airplane mode” option.
  • Enable Airplane mode for a minute.
  • Then disable it.

For iPhone users

  • Tap the Settings icon.
  • Tap the Airplane Mode switch to turn on Switch On or off

Now, try whether you are able to open the Cinemark app. If not, try the next method.

Fix 4: Check whether the Cinemark app is down

It’s possible Cinemark itself is experiencing some issues which can cause the Cinemark app to freeze or crash.

You can check whether the Cinemark app is down or not using the following method.

1. Look for the hashtag #Cinemarkdown on Twitter. Keep track of when the hashtag was last tweeted.

Click on “Latest” to see if users have started tweeting about the outage recently.

Also, keep an eye on the Cinemark Twitter account for any updates on the site’s status.

If you need more help, you can also tweet them with your problems.

2. Check third-party sites which track the up-down status of other websites. They will track Cinemark as well.

You can use these websites to check whether Cinemark is down right now or not. Here are a few:

Down detector

Is It Down Right Now?

Outage report

Fix 5: Troubleshooting your phone

Check whether your phone is working well. You can confirm this by making sure that other apps are working properly.

If other apps are also not working, it might be a hardware issue.

For further information, contact the manufacturer of your device.

Fix 6: Use another device to open the app

If the Cinemark app isn’t working properly or you keep getting the error message on your phone, there may be a problem with your device.

Open the Cinemark app on another mobile device.

If someone is already using the Cinemark app on that mobile, you should log it off before using it.

Fix 7: Close and restart the app

Close the app and relaunch it. This will stop any processes that are malfunctioning.

For Android users, follow the below steps to force stop the Cinemark app.

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Cinemark” on the search bar.
  • Select “Cinemark” from the search result.  
  • Click on the “Force Stop” option. 

For iPhone users, follow the below steps to close the app and launch it.

  • Double-click the Home button.
  • That action causes the apps to fall back a bit so that you can see the icons and screenshots of all the running apps.
  • Slide the apps from side to side to find the one you want to quit.
  • Swipe the app off the top edge of the screen to close it.
  • When you’ve closed all the apps you want, click the Home button again to return to using your iPhone.

Restart your phone.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 8: Update the Cinemark App from Play Store or App Store

If you have not updated the Cinemark app for a while, follow the below steps to update the Cinemark app.

Open the Play store or App store on your mobile phone. 

Search for Cinemark app on the Search bar.

Select the Cinemark app from the search result.

Click on the “Update” option from there.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 9: Disable your phone’s Low Data Mode

This setting could be affecting the Cinemark app’s ability to connect to Cinemark app servers which can cause the app to freeze and crash.

Fix 10: Switch to Mobile Data

Your Wi-Fi internet may have a weak signal which can cause app glitches and crashes.

If you are an Android user, follow the below steps to enable mobile data.

  • Open the Settings of your phone.
  • Click on Connections.
  • Tap on Data usage.
  • Then turn the toggle for Mobile data ON.

If you are an iPhone user, Go to Settings > Cellular, then turn Cellular Data on

Try to access the Cinemark app now.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 11: Switch to Wi-Fi

Switch to Wi-Fi only. It’s possible your mobile device’s weak connection to its cellular network could be causing the Cinemark app to crash.

Connect your Android device or iPhone to Wi-Fi and re-open the Cinemark app. 

Follow the below steps to enable Wi-Fi.

For Android users

  • Open the Settings of your phone.
  • Click on Connections.
  • Then turn the toggle for Wi-Fi to ON.

For iPhone users

  • From your Home screen, go to Settings > Wi-Fi.
  • Turn on Wi-Fi.

Try to access the Cinemark app now.

If the Cinemark app is still not working, try the next method.

Fix 12: Turn off VPN

If you’re using a VPN on your device, make sure it’s turned off before trying to log in to your Cinemark account.

Some VPNs don’t work along with other apps and might cause connection problems by disrupting your network’s flow.

VPNs also change your IP address at random to protect your identity, making it impossible for your device to contact Cinemark servers.

Furthermore, VPNs alter your IP address at random to keep your identity hidden, making it difficult for Cinemark servers to communicate with your device.

To access the Cinemark app in this situation, you may need to deactivate your VPN.

Check whether the Cinemark app is working now. If not, try the next method.

Fix 13: Turn on the background data

Make sure background data is not restricted.

If Background data is turned off, the Cinemark app may not be able to connect to the internet while it’s running in the background.

For Android users

  • Go to Settings
  • Tap Apps
  • Select Cinemark app
  • Select Mobile Data
  • Toggle on Allow background data usage

For iPhone users

  • Go to Settings > General
  • Select Background App Refresh 
  • Select the Cinemark app by toggling the switch from gray to green.

Check whether the Cinemark app is working now. If not, try the next method.

Fix 14: Reset Network Settings

Broad internet connection problems experienced across multiple apps and websites can sometimes be fixed by resetting your device’s network settings.

Follow the below steps to reset your network settings.

For Android users

  • Open the Settings of your phone.
  • Click on General.
  • Tap the Reset at the bottom of your screen.
  • Then click on Reset Network Settings.

For iPhone users

  • Open the Settings app. Tap General.
  • Scroll down to the bottom of the list. Tap Reset.
  • Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice.

Finally, restart your phone and check whether the Cinemark app is working now. If not, try the next method.

Fix 15: Provide permissions for your Cinemark app

Sometimes, you have to provide permissions to your Cinemark app to access your contacts, cameras, etc. for the smooth functioning of the app.

For Android users

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Cinemark” on the search bar.
  • Select “Cinemark” from the search result.  
  • Click on the “Permissions“.
  • Click on the options which you want Cinemark to access.

For iPhone users

  • Open the phone’s Settings
  • Open Privacy in settings
  • Select Cinemark app
  • Toggle app permissions to ON.

Restart your phone and check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 16: Clear cache from Cinemark app settings

Clearing the cache can improve the Cinemark app’s performance and correct any freezing or crashing errors.

If you are using Android, follow the below steps to fix clear cache data from the Cinemark app.

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Cinemark” on the search bar.
  • Select “Cinemark” from the search result. 
  • Click on the “Storage” option.  
  • Click on the “Clear cache”. 
  • Now a confirmation pop-up will come, click on “OK”. 

If you are using iPhone, follow the below steps to fix clear cache data from the Cinemark app.

  • Tap the iPhone’s Settings app.
  • Scroll down and tap the Cinemark app.
  • Turn on the Reset cached content slider.
  • Restart your phone.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 17: Uninstall or reinstall the Cinemark app

Follow the below steps to fix the Cinemark app not working issue by uninstalling or reinstalling the Cinemark app from the Play Store or App Store.

First, uninstall the Cinemark app.

Then open the Play Store or App Store on your mobile phone. 

Search for Cinemark app in the search bar.

Select the Cinemark app from the search results. Click on Install.

Once the installation is finished, click on the “Open” option from there.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 18: Free up space on your device

A lack of free space can often cause apps to stop working.

The easiest way to free up space on your device is to delete apps you no longer use, the music you no longer listen to, and messages you no longer need. 

For Android users

  • Go to your Settings
  • Click on Battery and Device care
  • Select Storage.
  • Select the items you want to delete and then tap on the delete icon. (Not all Android devices are the same, so on some devices, it’s Storage > Manage Storage. )

For iPhone users

  • Tap the iPhone’s Settings app on the home screen.
  • In the Settings menu, choose General.
  • Tap iPhone Storage.
  • In the iPhone Storage screen, select one or more of the options to free up storage on the iPhone.

Check whether the Cinemark app issue is fixed now. If not, try the next method.

Fix 19: Use an old version of the Cinemark App

The Cinemark app not working issue might occur if you are using a new version of the Cinemark App.

To fix it, you can use an old version of the Cinemark App.

Follow the below steps to get an older version of the Cinemark app.

Uninstall the current version of the Cinemark app from your phone.

Download an older version of Cinemark APK. You can download it from APK Mirror.

Click on Cinemark app APK and install it.

Log in to your Cinemark account with “Username” and “Password”.

Check whether the Cinemark app not working issue is fixed now. If not, try the next method.

Fix 20: Update iOS/Android

Update iOS/Android on your phone to fix the Cinemark app not working issue.

For Android users

Follow the below steps to update the Android OS on your Android phone.

  • Open the Phone Settings.
  • Click on Software Update.
  • Click on Download and Install

Restart the phone and check whether you can access the Cinemark app now. If not, check the next method.

For iPhone users

Follow the below steps to update iOS on your iPhone.

  • Open the iPhone Settings.
  • Click on General.
  • Select the Software Update.
  • Click on Automatic Updates and check for updates.
  • Click on Download and Install.

Fix 21: Contact Cinemark Customer Support

If all else fails, it may be time to report the issue to Cinemark.

It could be an issue with your account, and Cinemark customer support should be able to help you determine if that’s the case.

Fix 22: Wait it out

If none of the above steps works out, then it is advisable to wait for a few days before repeating the steps mentioned above.

FAQs

Why does the Cinemark app keep closing when I open it?

Apps closing as soon as they’re open is often caused by a lack of free space on the device or a weak internet connection. Try the solutions at the top of this page to find the cause and stop apps from shutting down after they’re opened.

Author

  • Jasper Reed

    Jasper Reed is the founder of heyhowtodoit.com, with 8+ years of experience in Search Engine Optimization. He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps. With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging. He has been quoted and referenced by major publications and media companies.