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How to Fix Capital One App Not Working

Capital One app not working is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting.

This page covers all of the tested and proven solutions for how to fix it when the Capital One app stops working in addition to some tips for how to stop the Capital One app from freezing and crashing in the future.

Note: The following tips on resolving problems with the Capital One app will fix the issues with Android and iPhone versions of the Capital One app.

Why Capital One App Isn’t Working

Capital One app crashing or not opening can be caused by an out-of-date app or operating system, a lack of free space on the phone, or an inability to connect to a Wi-Fi or cellular internet connection.

The Capital One service being down or offline can also cause the Capital One app to freeze, crash, or stop running properly.

How to Fix Capital One App Not Working

There are a number of proven tech tips that can prevent the Capital One app from stopping, freezing, and crashing.

1. Check if Capital One app’s down. The Capital One service could be experiencing a server outage or other technical issues.

2. Check your phone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If Wi-Fi is slow or down, switch to cellular. If cellular is slow or down, switch to Wi-Fi.

The process of switching between Wi-Fi and Cellular connection depends on your platform: Android, or iPhone.

3. Toggle Airplane Mode on and off. This only takes a few seconds and is an easy way to reset your phone’s Wi-Fi and cellular connections. (AndroidiPhone)

4. Restart the Capital One app. Properly closing the Capital One app, not just minimizing it, and then opening it again could fix the problem. (AndroidiPhone)

5. Restart your device. Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with Capital One app not working.

6. Check for Capital One app updates. Check for and install any Capital One app updates on your Android device or app updates on your iPhone. If your Capital One app is ever out of date, it can lead to connection errors and other issues that may lead to Capital One not working on your mobile device.

7. Clear the Capital One app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from Capital One. Clearing cached data will force your app to retrieve the latest information from Capital One.

8. Check the Capital One app permissions. You need to permit Capital One to access things like your contacts, photos, mic, etc., otherwise, those things won’t work. (Android, iPhone)

9. Uninstall and reinstall the Capital One app. If nothing else has worked to this point, take the time to completely uninstall Capital One from your Android or iPhone. Then reinstall the Capital One app on your device.

10. Free-up space on your phone. A lack of free space can often cause apps to crash or not open. The process of freeing up storage space depends on your platform: Android, or iPhone.

11. Disable your VPN service. A VPN is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to Capital One not working. To test if this is the case, disable your VPN on Android device or disable your VPN on iPhone and check if this resolves the issue.

12. Make sure background data is not restricted. If Background data is turned off, Capital One may not be able to connect to the internet while it’s running in the background. To fix this, you need to turn on the background data on Android or turn on the background data on iPhone.

13. Reset your iPhone’s app settings or reset app settings on your Android device. This action does not delete any of your apps or their data. It reverts app-specific settings to their default values. This can include preferences like notification settings, permissions, background app refresh settings, and other app-specific configurations.

14. Reset your phone’s network settings. If the Capital One app is having trouble connecting to the Capital One servers, performing a network settings reset on your Android device or network settings reset on your iPhone could fix it.

15. Update your iPhone or Update your Android device. Downloading and installing the latest iOS or Android operating system can fix a variety of system and app issues.

16. If all else fails, it may be time to report the issue to Capital One. It could be an issue with your account, and Capital One customer support should be able to help you determine if that’s the case.

FAQs

How do I fix Capital One notifications?

If Capital One notifications aren’t working, ensure you’ve enabled notifications in your iOS or Android device settings. Next, go to your Capital One account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the Capital One data cache.

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