Canva not working on an iPhone is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting. This page covers all of the tested and proven solutions for how to fix it when Canva stops working on an iPhone in addition to some tips for how to stop the iPhone Canva app from freezing and crashing in the future.
Note: The fixes on this page apply to the iOS Canva app on all iPhone smartphone models from the iPhone 5S and higher.
Why Is Canva Crashing on an iPhone?
Canva crashing or not opening on an iPhone can be caused by an out-of-date app or operating system, a lack of free space on the iPhone, or an inability to connect to a Wi-Fi or cellular internet connection.
The Canva service being down or offline can also cause the Canva app to freeze, crash, or stop running properly.
How to Fix Canva Not Opening on an iPhone
Here are the best solutions for how to fix Canva problems on an iPhone smartphones.
1. Check if Canva’s down. The Canva service could be experiencing a server outage or other technical issue.
2. Switch between Wi-Fi and cellular connection. Check your iPhone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If your Wi-Fi is slow or completely down, turn it off and try using your iPhone’s cellular connection to access Canva. If your Mobile data is slow or completely down, turn it off and try using your Wi-Fi to access Canva.
3. Toggle Airplane Mode on and off. This only takes a few seconds and is an easy way to reset your iPhone’s Wi-Fi and cellular connections.
4. Restart the Canva app on your iPhone. Properly closing the Canva app, not just minimizing it, and then opening it again could fix the problem.
5. Restart your iPhone. A quick restart can fix a number of iPhone app problems.
6. Update the Canva app. An app update may be required to get Canva to open on your iPhone and work properly.
Wait for the app update to finish. If the Canva app icon appears faded and is unresponsive, this means that the app’s in the process of being updated. Make sure your iPhone’s connected to the internet and wait until the update’s finished.
Note: An iPhone app update can take anywhere from a minute to half an hour depending on your iPhone model and the speed of the internet connection.
7. Update your iPhone. Downloading and installing the latest iOS operating system can fix a variety of system and app issues.
8. Free-up space on your iPhone. A lack of free space can often cause iPhone apps to crash or not open.
9. Log out of Canva and then log back in. This quick process can reset your device’s connection to Canva’s servers.
10. Reinstall the Canva app. Uninstall the Canva app on your iPhone and then reinstall it via the App Store.
11. Disable iPhone’s Content & Privacy Restrictions settings. Open Settings and select Screen Time > Content & Privacy Restrictions and make sure the main switch is off.
Tip: Alternatively, you can add Canva to the list of exceptions in Screen Time > Content & Privacy Restrictions > Allowed Apps.
12. Reset your iPhone’s app settings. Performing the Reset All Settings procedure keeps all your files and data intact but will clear your iPhone’s preferences relating to how apps are used. This can clear out any conflicting settings that are stopping Canva from working properly.
Important: Make sure to choose Reset All Settings when performing a reset. Other options such as Erase All Content and Settings can completely remove everything from your iPhone.
13. Reset your iPhone’s network settings. If the Canva app is having trouble connecting to the Canva servers, performing a network settings reset could fix it.
14. Contact Canva Customer Support. If nothing else appears to be working, reach out to Canva’s official support to see if they can fix the issue.
15. Use Canva on your computer. If you still can’t get Canva working on your iPhone or you’re forced to wait for a repair to be made, you can access the service via the web in the Google Chrome or Microsoft Edge web browser.
FAQs
If Canva notifications aren’t working, ensure you’ve enabled notifications in your iPhone settings. Next, go to your Canva account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the Canva data cache.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
With a passion for technology and a natural aptitude for understanding consumer behavior, Jasper has built a successful career in blogging.He has been quoted and referenced by major publications and media companies.
An avid traveler and tech enthusiast, Jasper loves to explore new places and experience different cultures. With his thick-rimmed glasses and geeky demeanor, Jasper is a true tech nerd at heart.
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