Bath & Body Works app not working is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting.
This page covers all of the tested and proven solutions for how to fix it when the Bath & Body Works app stops working in addition to some tips for how to stop the Bath & Body Works app from freezing and crashing in the future.
Note: The following tips on resolving problems with the Bath & Body Works app will fix the issues with Android and iPhone versions of the Bath & Body Works app.
Why Bath & Body Works App Isn’t Working
Bath & Body Works app crashing or not opening can be caused by an out-of-date app or operating system, a lack of free space on the phone, or an inability to connect to a Wi-Fi or cellular internet connection.
The Bath & Body Works service being down or offline can also cause the Bath & Body Works app to freeze, crash, or stop running properly.
How to Fix Bath & Body Works App Not Working
There are a number of proven tech tips that can prevent the Bath & Body Works app from stopping, freezing, and crashing.
1. Check if Bath & Body Works app’s down. The Bath & Body Works service could be experiencing a server outage or other technical issues.
2. Check your phone’s Wi-Fi or cellular connection. The quickest way to do this is to open another app that needs an internet connection. If Wi-Fi is slow or down, switch to cellular. If cellular is slow or down, switch to Wi-Fi.
The process of switching between Wi-Fi and Cellular connection depends on your platform: Android, or iPhone.
3. Toggle Airplane Mode on and off. This only takes a few seconds and is an easy way to reset your phone’s Wi-Fi and cellular connections. (Android, iPhone)
4. Restart the Bath & Body Works app. Properly closing the Bath & Body Works app, not just minimizing it, and then opening it again could fix the problem. (Android, iPhone)
5. Restart your device. Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with Bath & Body Works app not working.
6. Check for Bath & Body Works app updates. Check for and install any Bath & Body Works app updates on your Android device or app updates on your iPhone. If your Bath & Body Works app is ever out of date, it can lead to connection errors and other issues that may lead to Bath & Body Works not working on your mobile device.
7. Clear the Bath & Body Works app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from Bath & Body Works. Clearing cached data will force your app to retrieve the latest information from Bath & Body Works.
8. Check the Bath & Body Works app permissions. You need to permit Bath & Body Works to access things like your contacts, photos, mic, etc., otherwise, those things won’t work. (Android, iPhone)
9. Uninstall and reinstall the Bath & Body Works app. If nothing else has worked to this point, take the time to completely uninstall Bath & Body Works from your Android or iPhone. Then reinstall the Bath & Body Works app on your device.
10. Free-up space on your phone. A lack of free space can often cause apps to crash or not open. The process of freeing up storage space depends on your platform: Android, or iPhone.
11. Disable your VPN service. A VPN is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to Bath & Body Works not working. To test if this is the case, disable your VPN on Android device or disable your VPN on iPhone and check if this resolves the issue.
12. Make sure background data is not restricted. If Background data is turned off, Bath & Body Works may not be able to connect to the internet while it’s running in the background. To fix this, you need to turn on the background data on Android or turn on the background data on iPhone.
13. Reset your iPhone’s app settings or reset app settings on your Android device. This action does not delete any of your apps or their data. It reverts app-specific settings to their default values. This can include preferences like notification settings, permissions, background app refresh settings, and other app-specific configurations.
14. Reset your phone’s network settings. If the Bath & Body Works app is having trouble connecting to the Bath & Body Works servers, performing a network settings reset on your Android device or network settings reset on your iPhone could fix it.
15. Update your iPhone or Update your Android device. Downloading and installing the latest iOS or Android operating system can fix a variety of system and app issues.
16. If all else fails, it may be time to report the issue to Bath & Body Works. It could be an issue with your account, and Bath & Body Works customer support should be able to help you determine if that’s the case.
FAQs
If Bath & Body Works notifications aren’t working, ensure you’ve enabled notifications in your iOS or Android device settings. Next, go to your Bath & Body Works account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the Bath & Body Works data cache.
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