Bank of America Zelle not working is a common problem that can manifest as Zelle service temporarily unavailable on Bank of America or even payment errors.
This guide covers all of the tested and proven solutions for how to fix it when Zelle stops working on Bank of America in addition to some tips for how to prevent the Bank of America Zelle from payment issues in the future.
Note: The following tips on resolving problems with the Bank of America Zelle will fix the issues with Android and iPhone versions of the Bank of America app.
Why Is Bank of America Zelle Not Working?
Bank of America Zelle transfer difficulties can be caused by any of the issues.
- Duplicate Account: If your email or mobile number is linked to another Zelle account through a different bank or credit union, you can’t use it with Bank of America.
- Security Holds: Occasionally, transfers may be put on hold for security reasons.
- Transfer Limits: Bank of America imposes limits on Zelle transfers. If you’ve exceeded these limits, you’ll need to consider alternative methods for sending money.
- Server Issues: Problems may arise if either Bank of America or Zelle servers are experiencing downtime.
- Outdated App: Using an outdated version of the Bank of America app can lead to Zelle-related issues.
- Internet Connection: A stable internet connection is crucial for Zelle to work smoothly.
- Recipient Info: Double-checking the recipient’s email or mobile number is essential to avoid problems.
- Recipient Not Enrolled: Ensure the recipient is also enrolled with Zelle to complete your transfers.
- Antivirus or VPN: If you’re using a VPN or antivirus software, it might interfere with Zelle.
- Insufficient Balance: Make sure your Bank of America account has sufficient funds for your transfers.
How to Fix Bank of America Zelle Not Working
There are a number of proven troubleshooting tips that can prevent the Bank of America Zelle app from stopping, freezing, and crashing.
1. Check if Bank of America or Zelle is down. The Bank of America or Zelle service could be experiencing a server outage or other technical issue.
2. Remove Duplicate Account: If your email or mobile number is linked to another Zelle account, contact the other bank to remove it.
3. Check Your Internet Connection: The quickest way to do this is to open another app that needs an internet connection.
If your Wi-Fi is slow or completely down, turn it off and try using your phone’s cellular connection to access the Bank of America app. If your Mobile data is slow or completely down, turn it off and try using your Wi-Fi to access the Bank of America app.
The process of switching between Wi-Fi and Cellular connection depends on your platform: Android [How to Switch Between Mobile Data and Wi-Fi on Android], iPhone [How to Switch to Mobile Data or Wi-Fi on an iPhone]
You can also toggle Airplane Mode on and off on your Android device or toggle Airplane Mode on and off on your iPhone.
4. Adjust Transfer Limits: If you’ve exceeded Bank of America’s Zelle transfer limits, we’ll provide suggestions for alternative methods.
5. Update the App: Check for and install any Bank of America app updates on your Android device or app updates on your iPhone. If your Bank of America app is ever out of date, it can lead to connection errors and other issues that may lead to Bank of America Zelle not working on your mobile device.
6. Clear the Bank of America app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from Bank of America. Clearing cached data will force your app to retrieve the latest information from Bank of America.
7. Disable Antivirus or VPN: A VPN or Antivirus is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to Bank of America Zelle not working. To test if this is the case, disable your VPN on Android device or disable your VPN on iPhone and check if this resolves the issue.
8. Restart Your Device: Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with Bank of America Zelle not working.
Note: Why does a restart often help? When you restart your device, it clears out all the temporary files and working memory and loads up all the information the device and app(s) need. Sometimes these files have become temporarily corrupted and the only way to clear the corruption is with a restart.
9. Contact Bank of America Support: If all else fails, it may be time to report the issue to Bank of America. It could be an issue with your account, and Bank of America customer support should be able to help you determine if that’s the case.
FAQs
Zelle not working on Bank of America can be caused by an out-of-date app or operating system, or inability to connect to a Wi-Fi or cellular internet connection. The Bank of America or Zelle service being down or offline can also cause Zelle service unavailability on Bank of America.
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