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Amazon Music Not Working on Apple CarPlay? Try These 11 Fixes

Amazon Music not working on Apple CarPlay is a common problem that can manifest as Amazon Music being offline, unable to see Amazon Music displayed on the Apple CarPlay, or Amazon Music not playing music.

This page covers all of the tested and proven solutions for how to fix it when Amazon Music is not working on Apple CarPlay in addition to some tips for how to stop the Amazon Music Apple CarPlay not working issue in the future.

Causes of Amazon Music Not Working With Apple Carplay

Here are some possible reasons why Amazon Music isn’t working with Apple Carplay:

  • There’s a temporary communication hiccup between the two
  • Compatibility issue between Amazon Music and your car’s infotainment system
  • Outdated Amazon Music app or iPhone System
  • The screen time limit is on
  • Amazon Music is restricted from running in the background
  • Your phone has too weak of an internet connection to stream

How to Fix Amazon Music Not Working on Apple Carplay

Follow these tips in order to fix it when Apple Carplay won’t play Amazon Music:

1. Restart your iPhone.This is quick and easy to do and will serve multiple functions. It will refresh your phone and Apple Carplay connection (if you’re connected during the reboot) and completely shut down both apps.

2. Park your car and restart it by turning the ignition off and on. Or, if you can’t do that, some infotainment systems can be restarted by pressing and holding the infotainment’s power button. The previous step should be enough to restart communication between your phone and car.

3. Check the connection to CarPlay stereo. If you are using a wired connection to CarPlay, make sure that the USB cable is securely connected to both your iPhone and the CarPlay stereo. Try using a different USB cable if you have one.

4. Turn off the Screen Time limit. If you have screen time enabled on your iPhone, you may need to turn off the restriction for CarPlay.

You can go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps to enable CarPlay.

5. Deactivate Battery Saver Settings. Turn off battery optimization to fix things like buffering issues and unresponsive screens.

You can go to Settings > Battery & Performance > toggle off Battery Saver

6. Check to make sure your vehicle supports Apple CarPlay. The Apple CarPlay auto compatibility page will help you find out if your specific car and CarPlay are compatible. If they are not, there’s nothing you can do to get Amazon Music working on Apple Carplay in your vehicle.

7. Allow CarPlay while locked. Make sure that CarPlay is allowed while your iPhone is locked.

You can go to Settings > General > CarPlay to enable CarPlay while locked.

8. Make Sure Siri is on. If you are using Siri to control Amazon Music, you need to turn it on.

To make it, you can click on Settings > Siri & SearchListen for Hey Siri on your iPhone.

9. Clear Amazon Music Cache. Deleting an app’s cache clears away potentially corrupted temporary files that could be to blame for Amazon Music not working with Carplay.

10. Update your Amazon Music app and update the iOS.If a known bug prevents Amazon Music from working correctly with your car, there’s a good chance an app update or operating system update will fix it.

11. Uninstall and reinstall the Amazon Music app. If nothing else has worked to this point, take the time to completely uninstall Amazon Music from your iPhone. Then reinstall the Amazon Music app from the App Store.

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