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11 Ways to Fix Alexa App Keeps Opening On LG TV

Tired of the Alexa App popping up on your LG TV? This page covers all of the tested and proven solutions for how to fix it when Alexa keeps opening on LG TV.

Why Alexa Keeps Opening On LG TV

Alexa app openings on LG TV are usually caused by:

  • Outdated Google TV OS
  • Alexa requiring a system update
  • Glitches in the Alexa app
  • Unintended voice commands triggering Alexa
  • LG TV settings set to automatically launch Alexa

How to Fix Alexa Keeps Opening On LG TV

Here’s all of the best solutions for when Alexa keeps opening on LG TV. It’s best to work through these fixes in the order presented as they’re listed from fastest and easiest to more complex.

1. Power Cycle LG TV and Alexa. Power cycling can refresh software configurations and eliminate errors causing unwanted app openings. Restart both the TV and Alexa device for a clean start.

Unplug your TV and Alexa device from the power source. Wait for a few minutes. Plug your devices back in and turn them on.

2. Clear App Cache. If the Alexa app behaves unexpectedly, start by clearing its cache. This quick action resolves bugs and frees up space, enhancing your TV’s performance.

Open the LG Content Store, locate the Alexa app, and choose Clear Cache.

3. Force Close the Alexa App. This refreshes the app and stops any problematic processes.

Open the Alexa app. Long-press the three-dot button on your remote control. Select “Quit App.”

4. Update Your Device. Ensure your LG TV’s firmware is up-to-date. Install any available updates, ensuring your TV runs the latest software.

Press the Home button on your remote control. Navigate to Settings > Software Update > Check for Updates

Hint: Missing the update option means you’re already on the latest version.

5. Update the Alexa App. Keep the Alexa app current to eliminate bugs. In the LG Content Store, select Alexa and click “Update.” Regular updates ensure optimal app performance.

Open the LG Content Store. Select the Alexa app and then click “Update.”

6. Check Your TV’s Settings. Make sure your TV is not set to automatically launch the Alexa app when it turns on. Here’s how to check.

Open the TV menu and go to the settings. Click “Alexa” and turn off hands-free control.

7. Reinstall the Alexa App. If settings adjustments fail, reinstall the Alexa app.

  • Open the Home menu on your TV.
  • Scroll to the “Edit App List” option.
  • Select the Alexa app.
  • Click the trash icon to uninstall the app.
  • Open the LG Content Store and search for “Alexa TV App.”
  • Install the app and sign back in.

Note: This step applies to LG TVs without built-in Alexa apps.

8. Change the wake word. This can help prevent your TV from accidentally activating the Alexa app.

Open the Alexa App. Select your LG TV. Tap “Wake Word” and choose a new one.

9. Disable the microphone.This is a temporary solution, but it can be helpful if you’re watching something that is bound to have Alexa wake-up words. Locate the microphone on your device. Turn it off manually.

10. Factory reset your LG TV. This should be done as a last resort, as it will erase all of your data and settings.

Open Settings on your TV. Navigate to All Settings > General > Reset to Initial Settings. After the reset, check if the Alexa app issue persists.

11. Contact customer care. If you’ve tried all of the above solutions and the problem persists, contact Amazon customer care for further assistance.

FAQs

How Do You Turn Alexa Off the LG TV?

To disable Alexa on your LG TV, open the Alexa app, go to More > Settings > TV & Video > choose your TV > Disable Skill.

How Do I Remove the Alexa App From My LG TV?

Press the Home button, select “Edit App List” find the Alexa app, hover over it, click the trash icon, and confirm deletion. Reinstall from the LG Content Store if needed.

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