AcuraLink app not working is a common problem that can manifest as the app freezing while in use or even completely crashing and restarting. This page covers all of the tested and proven solutions for how to fix it when AcuraLink app stops working in addition to some tips for how to stop the AcuraLink app from freezing and crashing in the future.
Note: The following tips on resolving problems with the AcuraLink app will fix the issues with Android and iPhone versions of the AcuraLink app.
Why AcuraLink App Isn’t Working
AcuraLink crashing or not opening can be caused by an out-of-date app or operating system, a lack of free space on the phone, or an inability to connect to a Wi-Fi or cellular internet connection.
The AcuraLink service being down or offline can also cause the AcuraLink app to freeze, crash, or stop running properly.
How to Fix AcuraLink App Not Working
There are a number of proven tech tips that can prevent the AcuraLink app from stopping, freezing, and crashing.
1. Check if AcuraLink app’s down. The AcuraLink service could be experiencing a server outage or other technical issue.
2. Close the app, and then reopen it. This is the easiest solution that will work in some cases if it’s just a temporary problem. To do this, you’ll need to close the AcuraLink app on your Android or close the AcuraLink app on your iPhone. Then, relaunch the app to see if the problem is finally resolved.
3. Check your phone’s internet connection. The quickest way to do this is to open another app that needs an internet connection.
If your Wi-Fi is slow or completely down, turn it off and try using your phone’s cellular connection to access AcuraLink app. If your Mobile data is slow or completely down, turn it off and try using your Wi-Fi to access AcuraLink app.
The process of switching between Wi-Fi and Cellular connection depends on your platform: Android [How to Switch Between Mobile Data and Wi-Fi on Android], iPhone [How to Switch to Mobile Data or Wi-Fi on an iPhone]
You can also toggle Airplane Mode on and off on your Android device or toggle Airplane Mode on and off on your iPhone.
4. Restart your device. Restarting your mobile device will often clear most problems. So take a moment to reboot your Android or reboot your iOS device to see if it resolves problems with AcuraLink app not working.
Note: Why does a restart often help? When you restart your device, it clears out all the temporary files and working memory and loads up all the information the device and app(s) need. Sometimes these files have become temporarily corrupted and the only way to clear the corruption is with a restart.
5. Check for AcuraLink app updates. Check for and install any AcuraLink app updates on your Android device or app updates on your iPhone. If your AcuraLink app is ever out of date, it can lead to connection errors and other issues that may lead to AcuraLink not working on your mobile device.
6. Clear the AcuraLink app cache on your Android device or clear the cache on an iPhone. While caching improves app performance by saving app information in local memory, it can also lead to issues with your device not receiving the latest information from AcuraLink. Clearing cached data will force your app to retrieve the latest information from AcuraLink.
7. Check the AcuraLink app permissions. You need to give AcuraLink permission to access things like your contacts, photos, mic, etc., otherwise, those things won’t work.
The process of granting AcuraLink app permission depends on your platform: Android [How to Grant App Permissions on Android], iPhone [How to Grant App Permissions on an iPhone]
8. Uninstall and reinstall the AcuraLink app. If nothing else has worked to this point, take the time to completely uninstall AcuraLink from your Android or iPhone. Then reinstall the AcuraLink app on your device.
If you can’t find the app on the Google Play store anymore, you may need to find and install the APK for it instead. You can also find the older version of app on iPhone as well.
9. Free-up space on your phone. A lack of free space can often cause apps to crash or not open.
The process of freeing up storage space depends on your platform: Android [How to Free Storage Space on Android], iPhone [How to Free up Storage Space on an iPhone]
10. Disable your VPN service. A VPN is a great service for protecting your privacy and increasing security. Unfortunately, a VPN can also cause connection errors and lead to AcuraLink not working. To test if this is the case, disable your VPN on Android device or disable your VPN on iPhone and check if this resolved the issue.
11. Make sure background data is not restricted. If Background data is turned off, AcuraLink may not be able to connect to the internet while it’s running in the background. To fix this, you need to turn on the background data on Android or turn on the background data on iPhone.
12. Reset your iPhone’s app settings or reset app settings on your Android device. This action does not delete any of your apps or their data. It reverts app-specific settings back to their default values. This can include preferences like notification settings, permissions, background app refresh settings, and other app-specific configurations.
13. Reset your phone’s network settings. If the AcuraLink app is having trouble connecting to the AcuraLink servers, performing a network settings reset on your Android device or network settings reset on your iPhone could fix it.
14. Update your iPhone or Update your Android device. Downloading and installing the latest iOS or Android operating system can fix a variety of system and app issues.
15. If all else fails, it may be time to report the issue to AcuraLink. It could be an issue with your account, and AcuraLink customer support should be able to help you determine if that’s the case.
FAQs
If AcuraLink notifications aren’t working, ensure you’ve enabled notifications in your iOS or Android device settings. Next, go to your AcuraLink account and select the notifications you want to receive. Also, ensure your phone isn’t set to Do Not Disturb, and clear the AcuraLink data cache.
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