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Deezer problems and how to fix them

Like any app, Deezer users come across occasional bugs and glitches. Here is a look at some common Deezer problems and how to fix them.

Problem #1: The Deezer app is not loading or playing music

Any interruption while listening to your favorite playlists or podcasts is annoying, so the Deezer app not loading or playing music is a huge problem. Here’s what you can try if Deezer is not working as expected.

Potential solutions:

  • Deezer not working could be because of problems with the app itself. Like any streaming service or website, Deezer can have the occasional planned or unplanned service outage. So the issue might not be with your device. You can see if there are widespread reports of Deezer problems by checking sites like Down Detector or Down for Everyone or Just Me.
  • Deezer app requires an active Internet connection. Check your network connectivity to ensure it isn’t causing any problems. A simple test is to open another app or website that requires data to see if it’s loading. You can switch between Wi-Fi and Cellular connection (AndroidiPhone) or Toggle Airplane Mode on and off (AndroidiPhone)
  • Most of the time, simply shutting down and opening the app or turning your device off and on again helps fix the problem. If it doesn’t, you can try clearing the Deezer app cache (Android, iPhone) to see if the problem goes away. If nothing works, it’s best to delete and reinstall the app. Clearing the app storage or uninstalling it will completely reset the app, so you might lose data like saved playlists if it isn’t synced across devices.
  • Don’t forget to update the app (AndroidiPhone) to the latest version since software updates usually bring bug fixes that should help solve some problems.

Problem #2: Deezer audio problems

Deezer is an audio streaming service, so poor audio quality isn’t a great problem to have. Some users report hearing a crackling sound during audio playback or low-quality sound in general while using Deezer.

Potential solutions:

  • Music streaming doesn’t require particularly fast Internet connections. But fluctuations and unstable connections could cause problems with audio quality.
  • Data saver settings could cause the crackling issue and general audio quality issues. Enabling this setting automatically sets your audio quality to low and disables artist canvases. It’s useful if you’re worried about data limits, but it could cause audio quality problems. And Deezer doesn’t require too much data, so you can comfortably switch to one of the higher quality settings. On mobile, go to Settings and privacy and toggle off Save Data in the Data Saver section.

Problem #3: There’s no Deezer sound

This could happen for a number of reasons. Start with the basics!

Potential solutions:

  • Check the volume sliders on both Deezer and your device to make sure that the volume is turned up and not muted.
  • Check your speaker or headphone connections, too. Check your device settings and Deezer’s settings to make sure that you’re connected to the right audio outputs, like your Sonos, headphones, or Bluetooth speaker.
  • On your mobile devices, check your device’s sound settings to make sure that you don’t have the media volume turned down if there are different sliders for, for example, phone calls and music or video.
  • If nothing is obviously wrong, double-check the Deezer app to make sure it hasn’t frozen up. Try logging out of the app and logging back in to see if this fixes things.

Problem #4: Unable to download songs

If you can’t download songs, try these fixes.

Potential solutions:

  • Try rebooting your device first and see if that clears things up. On an Android device, go to Settings > Apps > Deezer. Here, select options to Clear Cache and Clear Data.
  • On an iPhone or iOS device, go to Settings and Storage and then Clear cache.
  • If you have any monitoring or housekeeping apps running in the background, they may be preventing the download process, too. Disable them before downloading to make sure everything goes smoothly.

Problem #5: Deezer features don’t show up

Features are great for finding new recommendations or playing an assortment of music, but they don’t always show up like they’re supposed to.

Potential solutions:

  • Log out of your Deezer account and then log back in. This usually fixes the issue.
  • If features still aren’t appearing, try deleting the Deezer app and reinstalling it.

Problem #6: Deezer app for Android crashes or will not open

If the Deezer app doesn’t open or crashes on your Android device but works normally on other devices and for other people, you need to go through some simple steps to fix the issue.

Potential solutions:

  • First, force close and relaunch the app and reboot your Android device. Also, check for pending updates and update the app. If this doesn’t solve the problem, clear the app cache and data. Go to Settings > Apps > Deezer.
  • Next, tap the Clear data and Clear Cache buttons. After you clear the cache and data, uninstall the app from your Android device. Then reboot your phone, install the Deezer app from Play Store, and log in with your account.

Problem #7: Deezer app crashes or doesn’t open on Apple devices (iPhone and iPad)

If the Deezer app doesn’t open or crashes on your Apple device but works normally on other devices and for other people, you need to go through some simple steps to fix the issue.

Potential solutions:

  • If you own an iPhone or iPad and experience issues like app crashes and slow performance, you can solve most of these issues by clearing the app from the app switcher menu and relaunching it. You should also update the app to the latest version. To do this, long press the App Store icon and choose the Updates option. Check if Deezer has an update and install it.
  • If that doesn’t solve the issue, delete the app cache. To clear the Deezer cache on your iOS device, open Deezer and tap the gear icon. Then, open the Storage settings and use the Delete cache button to remove it. Finally, uninstall the app and reboot your iPhone before installing the app

Problem #8: Cannot connect Deezer to a TV or smart speaker

Deezer lets you push audio from one device to another while controlling it from any phone, tablet, watch, or computer linked to your account. It’s an integral feature that lets you listen to your Deezer playlists on any smart speakers, TVs, consoles, or media streamers that support Connect.

Potential solutions:

  • Remember that the device you want to listen to music from has to be connected to the same Wi-Fi network as the control device. Your target device may have dropped off Wi-Fi because of a weak signal or an oversaturated router. Wi-Fi 5 routers, in particular, can have trouble with the dozens of connections in modern homes, in which case it may be necessary to disconnect some products or upgrade to a router with Wi-Fi 6.
  • When the app detects compatible speakers and other devices, a Devices Available will show at the bottom left on mobile and bottom right on desktop. If the Devices Available icon isn’t there, go to Settings and select Show Available Devices. If you don’t see your target device on this list, ensure it is on and connected to the same Wi-Fi network. Keep in mind that some devices, like Echo speakers, require additional steps.

Problem #9: Cannot log into Deezer

Encountering login issues with Deezer can be a frustrating experience. It’s a problem that can stem from various factors.

Potential solutions:

  • First, make sure that your internet connection is on and your username and password are correct. You might accidentally turn off your Wi-Fi or cellular connection or make a typo when entering your login information. Also, ensure you are opening the Deezer app. This might sound silly, but some people actually open the wrong app by mistake.
  • Occasionally, Deezer may encounter errors. If this happens, consider using alternative login methods such as Facebook, Google, or Apple. Experiment with each of these options to see which one works for you.
  • If none of the above login tips are effective, it may be necessary to update the Deezer app on your device. Additionally, updating your device’s operating system can also help, as an outdated system may be affected by security issues that impact network connectivity.

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