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Why Does Chegg Keep Logging Me Out?

Chegg Keep Logging Me Out

Is Chegg logging you out continuously? If so, then this is the right guide to help you fix the issue.

To fix Chegg logging-out issue, you should log out from all the devices where your Chegg account is logged in, update the Chegg app, clear the cache, change the password, and provide the right permissions to the Chegg app.

Why Does Chegg Keep Logging Me Out?

The problem could lie with your device, your network, or with Chegg itself. Here are some specific things that could be happening:

  • Chegg app is having a wider problem that affects more than just your app.
  • Chegg might have detected suspicious activity in your account.
  • Your app’s cache is corrupted in some way.
  • You have not updated your app in a long time.
  • You are already logged in to a number of devices.
  • You’re not properly connected to the internet.
  • Permissions have been denied that are necessary for some things to work.

How to Fix “Chegg Keep Logging Me Out”?

There are a number of proven tech tips that can prevent the Chegg app from logging you out.

It’s best to work through them in the order listed below as these solutions are organized from simplest and quickest to more complex and lengthy.

Fix 1: Restart your device

Try restarting your mobile phone. Most phone-related problems can be fixed by restarting your phone.

Follow the below steps to restart your mobile phone.

  • Hold down the power button until the shutdown menu appears.
  • Choose the “Power off” icon.
  • Once the device completely shuts off, start it back up by holding the power button.

Check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 2: Use another device to open the app

If Chegg is logging you out continuously on your phone, then it might be a problem with your device.

Try logging in to the device the Chegg app on another mobile device.

If someone is already using the Chegg app on that mobile, you should log it off before using it.

Fix 3: Logout of Chegg from all devices

If you are using Chegg on multiple devices, then you need to log out from all those devices.

Multiple people might be using your account at the same time. This results in logging out of Chegg for you.

So, log out from all the devices and try logging in again.

Fix 4: Change the Password of the Chegg app

Once in a while, you have to change your password. This will also prevent unauthorized access to the Chegg app.

So, if you have not updated your password for a long time, try updating your password.

You can update your password by clicking on Forgot Password link on the login screen.

Fix 5: Close and restart the app

Close the app and relaunch it. This will stop any processes that are malfunctioning.

For Android users, follow the below steps to force stop the Chegg app.

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Chegg” on the search bar.
  • Select “Chegg” from the search result.  
  • Click on the “Force Stop” option. 

For iPhone users, follow the below steps to close the app and launch it.

  • Double-click the Home button.
  • That action causes the apps to fall back a bit so that you can see the icons and screenshots of all the running apps.
  • Slide the apps from side to side to find the one you want to quit.
  • Swipe the app off the top edge of the screen to close it.
  • When you’ve closed all the apps you want, click the Home button again to return to using your iPhone.

Restart your phone.

Check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 6: Update the Chegg App from Play Store or App Store

If you have not updated the Chegg app for a while, follow the below steps to update the Chegg app.

  • Open the Play store or App store on your mobile phone. 
  • Search for Chegg app on the Search bar.
  • Select the Chegg app from the search result.
  • Click on the “Update” option from there.

Check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 7: Turn off VPN

If you’re using a VPN on your device, make sure it’s turned off before trying to log in to your Chegg account.

Some VPNs don’t work along with other apps and might cause connection problems by disrupting your network’s flow.

VPNs also change your IP address at random to protect your identity, making it impossible for your device to contact Chegg servers.

Furthermore, VPNs alter your IP address at random to keep your identity hidden, making it difficult for Chegg servers to communicate with your device.

To access the Chegg app in this situation, you may need to deactivate your VPN.

Check whether you are able to log in to the Chegg app now. If not, try the next method.

Fix 8: Provide permissions for your Chegg app

Sometimes, you have to provide permissions to your Chegg app to access your contacts, cameras, etc. for the smooth functioning of the app.

For Android users

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Chegg” on the search bar.
  • Select “Chegg” from the search result.  
  • Click on the “Permissions“.
  • Click on the options which you want Chegg to access.

For iPhone users

  • Open the phone’s Settings
  • Open Privacy in settings
  • Select Chegg app
  • Toggle app permissions to ON.

Restart your phone and check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 9: Clear cache from Chegg app settings

Clearing the cache can improve the Chegg app’s performance and correct any freezing or crashing errors.

If you are using Android, follow the below steps to fix clear cache data from the Chegg app.

  • Open “Settings” on your mobile phone. 
  • Scroll down and click on the “Apps” option.
  • Search for “Chegg” on the search bar.
  • Select “Chegg” from the search result. 
  • Click on the “Storage” option.  
  • Click on the “Clear cache”. 
  • Now a confirmation pop-up will come, click on “OK”. 

If you are using iPhone, follow the below steps to fix clear cache data from the Chegg app.

  • Tap the iPhone’s Settings app.
  • Scroll down and tap the Chegg app.
  • Turn on the Reset cached content slider.
  • Restart your phone.

Check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 10: Uninstall and Reinstall the Chegg app

Follow the below steps to fix the Chegg app logging out issue by uninstalling and reinstalling the Chegg app from the Play Store or App Store.

  • First, uninstall the Chegg app.
  • Then open the Play Store or App Store on your mobile phone. 
  • Search for Chegg app in the search bar.
  • Select the Chegg app from the search results. Click on Install.
  • Once the installation is finished, click on the “Open” option from there.

Check whether the Chegg app issue is fixed now. If not, try the next method.

Fix 11: Contact Chegg Customer Support

If all else fails, it may be time to report the issue to Chegg.

It could be an issue with your account, and Chegg customer support should be able to help you determine if that’s the case.

Fix 12: Wait it out

If none of the above steps works out, then it is advisable to wait for a few days before repeating the steps mentioned above.

Wrapping Up

Summing up, if your Chegg app keeps logging you out, then

  • Start with the basic things like restarting the device and app
  • Log out of Chegg from all devices and change your password
  • Update the Chegg app
  • Clear cache
  • Uninstall and Reinstall the app
  • If nothing works out, contact Chegg Customer Support.

This sums up our guide on what to do if you keep getting logged out of the Chegg app.

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