Wondering how to fix the issue of can’t download Snapchat.
Yes, you are at the right place to learn about different ways to fix the Snapchat download problem.
Many Snapchat users have recently reported that the Snapchat app can’t be downloaded on both iPhone and Android.
Various factors might cause this problem. In this guide, we will explain what you should do when the Snapchat app can’t be downloaded.
The following are a few of the methods to fix the issue.
2. Check the internet connection
3. Update Google Play Store and Google Play Services
5. Clear all data and cache from Google Play Store
7. Clear the data from the Downloads
10. Contact Google Play Store Support
11. Send a ticket to Apple/Android Support
We will discuss each of these methods in detail.
Restart your device
As a first step, try restarting your mobile phone. Most of the Google Play & App Store-related problems can be fixed by restarting your device.
Follow the below steps to restart your mobile phone.
Hold down the power button until the shutdown menu appears.
Choose the “Power off” icon.
Once the device completely shuts off, start it back up by holding the power button.
Open the Google Play Store / App Store and see if your issue is fixed.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Check the network connection on your mobile phone
Check whether you have a proper internet connection. You need to make sure of its connectivity, network availability, proper connection with the system, etc. Also, ensure that you are properly signed in to your network.
If everything is fine, check whether you still have the can’t download Snapchat issue. If not, try the next method.
Update Google Play Store and Google Play Services
An old version of Google Play or the Google Services Framework can sometimes cause issues. When you run into problems, you should check for updates for both of these.
Follow the below steps to update the Google Play Store and Google Play Services.
Open the Google Play Store app.
Click on your Profile icon in the top-right corner of the Play Store menu, to the right of the search bar.
Click on “Manage apps & device”. You’ll see a list of pending updates.
Click on Update all to update all of your out-of-date apps.
If a new version of Google Services Framework is available, this should update it.
Restart the phone and check whether you can download the app now.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Sync the Google accounts
You might have multiple email accounts on your mobile phone. It is important that you sync the account that you used to register your Google Play account.
Follow the below steps to sync different accounts.
Go to Settings on your mobile phone.
Click on the “Account & Sync” option.
Turn on the Auto sync data. If it is on auto sync mode, then you can try the next method.
Select “Google” from the below options.
Select the corresponding mail account which was used for operating the Google Play Store.
Come back to the sync page.
Click on the “More” option seen at the end of the page.
Click on “Sync now” to sync your account.
Restart the phone and check whether you can download the app now from Google Play Store.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Clear the cache data from Google Play Store
Follow the below steps to clear the cache data.
Go to Settings on your mobile phone.
Click on the “Apps” option.
Click on “Manage Apps.”
Search for “Google Play Store“ and select it.
Select the “Google Play Store.”
Click the “Force stop” at the bottom of the page.
Select “Storage” on that same page.
Select “Clear data”.
Click on “Clear all Data” and “Clear Cache”
Restart the phone and check whether you can download the app now.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Clear all data and cache from Google Play Services
Follow the below steps to clear all data and cache from Google Play Services.
Go to Settings on your mobile phone.
Click on “App” from the settings.
Select “Manage Apps.”
Search for “Google Play Services” in the search bar.
Select the “Google Play Services.”
Click the “Force stop” at the bottom of the page.
Select “Storage” on that same page.
Click on “Clear Data” from the bottom.
Click on “Clear all Data” and “Clear Cache”
Restart the phone and check whether you can download the app now from the Google Play Store.
Check whether the can’t download Snapchat issue is fixed now. If not, try the next method.
Clear the data from the Downloads
Follow the below steps to clear all data and cache from downloads.
Go to Settings on your mobile phone.
Click on “App” from the settings.
Click on “Manage Apps.”
Search for “Downloads” in the search bar.
Select the “Downloads.”
Select “Force Stop” at the bottom of the page.
Select “Storage” on that same page.
Click on “Clear Data” from the bottom.
Click on “Clear all Data” and “Clear Cache.”
Restart the phone and check whether you can download the app now from the Google Play Store.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Update iOS/Android
Follow the below steps to update iOS on your iPhone.
Open the iPhone Settings.
Click on General.
Select the Software Update.
Click on Automatic Updates and check for updates.
Click on Download and Install.
Follow the instructions below to install the latest iOS updates.
Check whether the Snapchat downloading issue is fixed now. If not, try the next method.
Follow the below steps to update the Android OS on your iPhone.
Open the Phone Settings.
Click on Software Update.
Click on “Download and Install.”
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Examine the Payment Option
If you are unable to download a free app from the app store, it might be because you don’t have a legal payment method.
Follow the below steps to examine the payment method on your iPhone.
Sign out from the iPhone App store.
Create a new Apple ID.
Then try to install the Snapchat app from the App store.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Contact Google Play Store Support
If you still face the issue on an Android phone, then it is better to report the issue on the “Google Play Store”. Follow the below steps to report your issue.
Go to the “Google Play Store” on your mobile phone.
Either on the top left or right side, you can find your account photo.
Click on your account.
Now you can see many options. Click on the “Help and feedback” option. It will direct you to another support page.
Scroll downward and you can see “ Contact us “ and click on that.
It will direct to another page where you can specify your issue.
Click on the “Next Step”
Select the options in the confirm issue and the specific area for which the support is required.
Then it will direct to the next step “Contact Options”.
When you look at the “show hours”, you will see the time at which they are available for a chat. You could just mail them the issue as well.
If it is an active time, then there will be an option for the chat. So, you can either solve the issue through a chat or email them.
Check whether can’t download Snapchat issue is fixed now. If not, try the next method.
Contact Apple/Android Support
Finally, if the issue is still not fixed, we need to let Apple/Android know about the issue. You can contact Apple Support or Android Support to report problems by contacting the Apple or Android support teams.
Contact Apple Support
Follow the below steps to contact Apple Support and raise a ticket.
Visit the Apple Support website.
Next, select which Apple product or service you need assistance with and what problem you are experiencing.
In this case, we must choose the iPhone.
Click on the More option.
Choose one of the topics among these Apple products that you need help with.
In this select the App Store.
Click on Continue.
Sign in with your Apple ID to save time and get personalized solutions for your products.
Then you can see 2 ways to contact the Apple support team.
1. Chat
2. Call
You can choose one of the ways to raise your concern.
Contacting Android Support
Follow the below steps to contact Android Support and raise a ticket.
Visit the Android Support website.
Scroll down to the Need more help? area.
Click on the Ask the Help Community.
There are 4 steps needed to complete to raise a ticket.
In the first step, explain the issue in all the given fields you are currently facing and need help with.
Select one of the categories from the list.
In this case, we must select Google Play Services.
Then click on Next.
Now you land on step 2.
Here you can see the similar content for helping problems you are experiencing. You can refer to the articles given and try to solve that issue.
If the issue still remains click on Next step.
Now you land on step 3.
Here you need to fill out the Android version and manufacturer you are currently using on your mobile phone.
Then click on the Next step.
The final step 4 is Confirm and post.
Here you need to confirm the name of the applicant. Otherwise, you can edit the display name of the complaint registrant.
Tick the box of getting emails when someone responds to your complaint.
Then click on Post.
Then you will get a pop-up from Android Help Community after you have successfully posted the complaint.
They will review and revert to your concerns by email within 24 hours.
Wrapping Up
In this guide, we have looked at different ways to fix the can’t download Snapchat issue on both iPhone and Android.
We have used various methods to troubleshoot both the phone and the app settings and tried to solve the issue by downloading Snapchat.
Hope you got an idea about how to fix the Snapchat download issue.
Kindly let us know if you have any queries.
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Jasper Reed is the founder of heyhowtodoit.com with 8+ years of experience in Search Engine Optimization.He has researched, tested, and written hundreds of articles ranging from social media platforms to messaging apps.
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